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ValveSoftware / Dota-2

Tracker for issues specific to Linux and Mac in the Reborn client. If you have a general issue or non-system-specific feature request please go to dev.dota2.com
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Game doesn't start after battle pass update #1747

Closed ivanmasf closed 4 years ago

ivanmasf commented 4 years ago

Your system information

System Information

``` Computer Information: Manufacturer: Apple Model: MacBookPro14,1 Form Factor: Laptop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz CPU Family: 0x6 CPU Model: 0x8e CPU Stepping: 0x9 CPU Type: 0x0 Speed: 2300 Mhz 4 logical processors 2 physical processors HyperThreading: Supported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Unsupported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.15.4 (64 bit) Video Card: Driver: Intel Iris Plus Graphics 640 Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 75 Hz VendorID: 0x8086 DeviceID: 0x5926 Revision: 0x6 Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 1920 x 1080 Desktop Resolution: 1920 x 1080 Primary Display Size: 21.30" x 11.85" (24.37" diag) 54.1cm x 30.1cm (61.9cm diag) Primary VRAM: 0 MB Memory: RAM: 8192 Mb VR Hardware: VR Headset: None detected Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 115411 Mb Largest Free Hard Disk Block: 15888 Mb ```

Please describe your issue in as much detail as possible:

I start Dota 2 on steam. The icon shows up (and is jumping) on the dashboard. But it gets stuck at this point and the game never starts.

Steps for reproducing this issue:

  1. Start Dota 2 on Steam on a Mac
mohsen-saeidi commented 4 years ago

same here!

zhenzhangye commented 4 years ago

same here!

anirudhmurali commented 4 years ago

Same! The DotA application doesn't open, it crashes and macOS asks to force quit. Please fix ASAP!

valeraOlexienko commented 4 years ago

Same here.. :(

ramitar commented 4 years ago

Same here. Please fix soon!

karthik-kk commented 4 years ago

Having the same issue!

thenegra commented 4 years ago

Same!

System Information

``` Computer Information: Manufacturer: Apple Model: iMac15,1 Form Factor: Desktop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz CPU Family: 0x6 CPU Model: 0x3c CPU Stepping: 0x3 CPU Type: 0x0 Speed: 3500 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Unsupported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.15.1 (64 bit) Video Card: Driver: AMD Radeon R9 M290X Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 0 Hz VendorID: 0x1002 DeviceID: 0x6810 Revision Not Detected Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 2560 x 1440 Desktop Resolution: 2560 x 1440 Primary Display Size: 23.58" x 13.39" (27.09" diag) 59.9cm x 34.0cm (68.8cm diag) Primary VRAM: 0 MB Memory: RAM: 32768 Mb VR Hardware: VR Headset: None detected Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 3178934 Mb Largest Free Hard Disk Block: 174403 Mb Computer Information: Manufacturer: Apple Model: iMac15,1 Form Factor: Desktop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz CPU Family: 0x6 CPU Model: 0x3c CPU Stepping: 0x3 CPU Type: 0x0 Speed: 3500 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Unsupported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.15.1 (64 bit) Video Card: Driver: AMD Radeon R9 M290X Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 0 Hz VendorID: 0x1002 DeviceID: 0x6810 Revision Not Detected Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 2560 x 1440 Desktop Resolution: 2560 x 1440 Primary Display Size: 23.58" x 13.39" (27.09" diag) 59.9cm x 34.0cm (68.8cm diag) Primary VRAM: 0 MB Memory: RAM: 32768 Mb VR Hardware: VR Headset: None detected Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 3178934 Mb Largest Free Hard Disk Block: 174403 Mb ```

logoped583st commented 4 years ago
System Information

``` Computer Information: Manufacturer: Apple Model: iMac18,3 Form Factor: Desktop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz CPU Family: 0x6 CPU Model: 0x9e CPU Stepping: 0xd CPU Type: 0x0 Speed: 3600 Mhz 8 logical processors 8 physical processors HyperThreading: Unsupported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Unsupported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.14.6 (64 bit) Video Card: Driver: Radeon RX 580 Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 75 Hz VendorID: 0x1002 DeviceID: 0x67df Revision: 0xe7 Number of Monitors: 2 Number of Logical Video Cards: 2 Primary Display Resolution: 1920 x 1080 Desktop Resolution: 3840 x 2160 Primary Display Size: 18.82" x 10.55" (21.57" diag) 47.8cm x 26.8cm (54.8cm diag) Primary VRAM: 0 MB Memory: RAM: 32768 Mb VR Hardware: VR Headset: None detected Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 516445 Mb Largest Free Hard Disk Block: 235589 Mb ```

same here

ramitar commented 4 years ago

I read on Reddit that the same thing happened after last year's battle pass update. Apparently they fixed it in <2 hours. Hoping the same thing (or something faster) happens this time as well!

guilhermeoki commented 4 years ago
System Information

``` Computer Information: Manufacturer: Apple Model: MacBookPro14,3 Form Factor: Laptop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz CPU Family: 0x6 CPU Model: 0x9e CPU Stepping: 0x9 CPU Type: 0x0 Speed: 2900 Mhz 8 logical processors 4 physical processors HyperThreading: Supported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Unsupported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.15.4 (64 bit) Video Card: Driver: Radeon Pro 560 Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 0 Hz VendorID: 0x1002 DeviceID: 0x67ef Revision: 0xc0 Number of Monitors: 1 Number of Logical Video Cards: 2 Primary Display Resolution: 1680 x 1050 Desktop Resolution: 1680 x 1050 Primary Display Size: 12.99" x 8.11" (15.31" diag) 33.0cm x 20.6cm (38.9cm diag) Primary VRAM: 0 MB Memory: RAM: 16384 Mb VR Hardware: VR Headset: None detected Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 476802 Mb Largest Free Hard Disk Block: 232869 Mb ```

Manav1995 commented 4 years ago

Yup the same error. Ran it using the terminal it crashes on the point - Attempting to create OpenGL context: v3.3 (Core profile)....

iLevye commented 4 years ago

@ramitar this time webpage is also down.

@Manav1995 launching with -vulkan option works. But there is an open issue on Mojave and Catalina. It's only works fine with High Sierra.

ydubler commented 4 years ago

SAME ISSUE!! :**( My slardar is suffering

GiteshKhanna commented 4 years ago

Same happening for me.

System Information

``` > > Computer Information: > Manufacturer: Apple > Model: MacBookPro14,1 > Form Factor: Laptop > No Touch Input Detected > > Processor Information: > CPU Vendor: GenuineIntel > CPU Brand: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz > CPU Family: 0x6 > CPU Model: 0x8e > CPU Stepping: 0x9 > CPU Type: 0x0 > Speed: 2300 Mhz > 4 logical processors > 2 physical processors > HyperThreading: Supported > FCMOV: Unsupported > SSE2: Supported > SSE3: Supported > SSSE3: Supported > SSE4a: Unsupported > SSE41: Supported > SSE42: Supported > AES: Supported > AVX: Supported > AVX2: Unsupported > AVX512F: Unsupported > AVX512PF: Unsupported > AVX512ER: Unsupported > AVX512CD: Unsupported > AVX512VNNI: Unsupported > SHA: Unsupported > CMPXCHG16B: Supported > LAHF/SAHF: Supported > PrefetchW: Unsupported > > Operating System Version: > MacOS 10.15.2 (64 bit) > > Video Card: > Driver: Intel Iris Plus Graphics 640 > Driver Version: 1.2 > OpenGL Version: 2.1 > Desktop Color Depth: 32 bits per pixel > Monitor Refresh Rate: 0 Hz > VendorID: 0x8086 > DeviceID: 0x5926 > Revision: 0x6 > Number of Monitors: 1 > Number of Logical Video Cards: 1 > Primary Display Resolution: 1440 x 900 > Desktop Resolution: 1440 x 900 > Primary Display Size: 11.22" x 7.05" (13.23" diag) > 28.5cm x 17.9cm (33.6cm diag) > Primary VRAM: 0 MB > > Memory: > RAM: 8192 Mb ```

Manav1995 commented 4 years ago

Hi @iLevye I installed the vulkan support but its still stuck on the same point. PS I have Sierra.

kgariful commented 4 years ago

-vulkan option works for me (Catalina macOS)

Manav1995 commented 4 years ago

-vulkan option works for me (Catalina macOS)

Can you please explain how to launch with vulkan, maybe I missed something

reutsharabani commented 4 years ago

Same problem here.

arunmak31 commented 4 years ago

same issues.in catalina.:(

reutsharabani commented 4 years ago

Can confirm -vulkan fixed it for me but I doubt thats a real fix.

glebmachine commented 4 years ago

-vulkan on Catalina works!

Manav1995 commented 4 years ago

To enable vulkan in dota2:

In the steam properties for Dota2, go to the DLC tab, and install "Dota 2- Vulkan support"

Then - Let Steam dl the files, then right-click Dota2 -> Properties -> General tab -> set launch options -> put "-vulkan -vconsole" (without quotes) -> start Dota2

But it wont work for 10.12 OS

iLevye commented 4 years ago

Firstly install the Vulkan Support. Right click the game, Manage, in General tab click SET LAUNCH OPTIONS You can write launch options to there. Full list off launch options

Vulkan offers better graphics, better fps.

omarshamali commented 4 years ago
System Information

``` Computer Information: Manufacturer: Apple Model: iMac19,1 Form Factor: Desktop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz CPU Family: 0x6 CPU Model: 0x9e CPU Stepping: 0xc CPU Type: 0x0 Speed: 3700 Mhz 6 logical processors 6 physical processors HyperThreading: Unsupported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Unsupported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.15.4 (64 bit) Video Card: Driver: Radeon Pro 580X Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 0 Hz VendorID: 0x1002 DeviceID: 0x67df Revision: 0xc0 Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 2560 x 1440 Desktop Resolution: 2560 x 1440 Primary Display Size: 23.58" x 13.39" (27.09" diag) 59.9cm x 34.0cm (68.8cm diag) Primary VRAM: 0 MB Memory: RAM: 65536 Mb VR Hardware: VR Headset: None detected Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 2022941 Mb Largest Free Hard Disk Block: 1510649 Mb ```

the-homeless-god commented 4 years ago

-vulkan -vconsole works for me

logoped583st commented 4 years ago

Vulcan support solve problem on Mojave 10.14.6

omarshamali commented 4 years ago

-vulkan -vconsole works for me

i confirm it worked, bye bye openGL

slowselfip commented 4 years ago

why -vconsole? -vulkan works on its own?

danginsburg commented 4 years ago

We're working on it, thanks for the reports. Using Vulkan is the recommended workaround for now. For any of you able to run the Vulkan version (Metal capable mac) I strongly recommended running Vulkan anyway - it's faster and will stutter less. But anyway, this is unintentional and we're working on a fix.

WhisperSign commented 4 years ago

The same problem!

neten12 commented 4 years ago

Enabling Vulkan mode on macOS Sierra worked for me. Go to Dota 2 properties>General tab > launch options and add this: -vconsole -vulkan

danginsburg commented 4 years ago

Enabling Vulcan mode on macOS Sierra worked for me. Go to Dota 2 properties>General tab > launch options and add this: -vconsole -vulcan

-vulkan with a "k" :)

neten12 commented 4 years ago

Fixed it now. My bad. Heh

bicboi94 commented 4 years ago

issue solved, game is running but when I demoed hero to see if everything is ok result is that nope there are still underlying issues. do let me know if anyone else is facing the same issue when demoing a hero

iLevye commented 4 years ago

When people see the game launched, they thinks issue is resolved. But there is a big issue with vulkan that makes it unusable.

Can you guys confirm, are you able to play or watch game without black screen issue on Mojave or Catalina?

@logoped583st @kgariful @reutsharabani @glebmachine @Zimtir @omarshamali

slowselfip commented 4 years ago

@iLevye I just played a botgame (can't log in to game client right now) using vulkan, catalina 10.15.4

reutsharabani commented 4 years ago

@iLevye like I wrote in my comment: I doubt its a fix. It definitely changes the way the game runs.

logoped583st commented 4 years ago

When people see the game launched, they thinks issue is resolved. But there is a big issue with vulkan that makes it unusable.

Can you guys confirm, are you able to play or watch game without black screen issue on Mojave or Catalina?

@logoped583st @kgariful @reutsharabani @glebmachine @Zimtir @omarshamali

everything is okay in lobby with bots for me

the-homeless-god commented 4 years ago

@iLevye game has been started, but can't login the playing with bots works successfully

upd. after game with bots I've been authorized and can play with ranked mode upd 2. 10 seconds later look at screenshot below

image

ahmdmaher commented 4 years ago

Same here

iLevye commented 4 years ago

There is a game coordinator issue which is not related with this repository.

I found a solution for vulkan black screen issue. If your Shadow Quality option is None or Low it cause a black screen issue when you click to hero or creep. To fix that make it High or Ultra

MoGaMB0 commented 4 years ago

Is there any quick solution for 10.12.6 ????

DaSuspect commented 4 years ago

Same here 10.14.6 Mojave currently updating to see if there is any change

cal-dd commented 4 years ago

I'm on 10.15.4 Catalina and had to use Vulkan

mahn00b commented 4 years ago

Also on Catalina 10.15.4

I can confirm that I got the game working with the -vconsole -vulkan options. Unfortunately, it seemed to have trouble connecting to the game coordinator at all.

I then tried the solve @Zimtir suggested. I started a bots game, and left it running and it eventually timed out and went to offline mode. I then restarted the app. It seems to be working fine now. About to try and find a match once my friends get online.

Minato7878 commented 4 years ago

Vulkan fix works, but it makes my mac to heat like a rocket start!

Minato7878 commented 4 years ago

Also on Catalina 10.15.4

I can confirm that I got the game working with the -vconsole -vulkan options. Unfortunately, it seemed to have trouble connecting to the game coordinator at all.

I then tried the solve @Zimtir suggested. I started a bots game, and left it running and it eventually timed out and went to offline mode. I then restarted the app. It seems to be working fine now. About to try and find a match once my friends get online.

Dude you can not fix this issue) It's about valve servers. We can only wait for people to calm down with the battle pass and reduce the load on the servers.

Minato7878 commented 4 years ago

I am just wondering, why nobody test this update on mac before launch.....

adrianhihi commented 4 years ago

I am just wondering, why nobody test this update on mac before launch.....

Because they hate to write unit tests:)

meminho commented 4 years ago

same here with mid-2012 mbp 15.4' - el capitan.

i tried to start with "-vulkan" but i doesn't work. it says "mac os 10.13 or higher, graphic card doesn't support"

waiting for the fix !