[MAC] Dota Crash - Image Error El Capitan 10.11 NVIDIA GTX 660M iMac 13,2

[ap0l0]

When a game starts in a random moment the image gets distorted and after a few the game crashes. Please note that this happens since I updated to "El Capitan". I tried reinstalling the application but it doesn't work.

Crash log: http://pastebin.com/qugJrPza

Steam Information:

Processor Information: Model: iMac13,2 Vendor: GenuineIntel CPU Family: 0x6 CPU Model: 0x3a CPU Stepping: 0x9 CPU Type: 0x0 Speed: 2900 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported

Network Information: Network Speed:

Operating System Version: MacOS 10.11.0 (64 bit)

Video Card: Driver: NVIDIA GeForce GTX 660M

Driver Version:  1.2
Driver Date: 0  0
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 0 Hz
VendorID:  0x10de
DeviceID:  0xfe0
Number of Monitors:  2
Number of Logical Video Cards:  1
Primary Display Resolution:  2560 x 1440
Desktop Resolution: 5120 x 2880
Primary Display Size: 23.46" x 13.19"  (26.89" diag)
                                        59.6cm x 33.5cm  (68.3cm diag)
Primary VRAM: 512 MB

Memory: RAM: 16384 Mb

Miscellaneous: UI Language: English Microphone: Not set Media Type: DVD Total Hard Disk Space Available: 953049 Mb Largest Free Hard Disk Block: 281944 Mb

Installed software: Accessibility Inspector Adobe Bridge CS6 Adobe Extension Manager CS6 Adobe Photoshop CS6 Adobe Reader App Store Application Loader Atom AuthManager_Mac Automator Backblaze Calendar Chrome App Launcher Cisco AnyConnect Secure Mobility Client Citrix Receiver CitrixFMDAgent CitrixFMDPrefPlugin Contacts ContextMenuApp CoRD Counter-Strike Global Offensive Dota 2 Dota 2 Test Dropbox FaceTime FileMerge FileZilla Firefox Game Center Google Chrome Google Earth GoPro Studio GoToMeeting GoToMeeting v7.2.3 GoToMeeting v7.2.4 GoToMeeting v7.2.5 GoToMeeting v7.3.0 Graphviz GUIDUFRM_Repair iBooks ICC for Mac iFunBox Image Capture Instruments IntelliMARS iTerm Keka Komodo IDE 9 launch-colorpicker Launchpad Logitech Control Center Installer MAMP MAMP PRO MAMP PRO Uninstaller Maps Messages Microsoft Excel Microsoft Lync Microsoft OneNote Microsoft Outlook Microsoft PowerPoint Microsoft Word MiniTerm Mission Control NoMachine Notes OpenEmu OpenVPN Connect Opera Beta Photos PhpStorm Postman QuickBooks ReceiverHelper Reminders Robomongo Sequel Pro ServiceRecords Skype Steam StereoModeStatus Stickies Sublime Text SyncEngine Team Fortress 2 TeamSpeak 3 Client TeamViewer Transmit Uninstall AnyConnect Uninstall GoPro Studio Uninstall OpenVPN Connect Uninstall ShareFile Plug-in VLC VMware Fusion vpndownloader Vuze WebStorm Xcode

[danginsburg]

I run on an MacbookPro with NVIDIA GTX 650M and have never seen this corruption. Would you be able to see if installing the NVIDIA web driver fixes the issue? There is a driver for El Capitan here: http://www.nvidia.com/download/driverResults.aspx/92173/en-us

[danginsburg]

The crash appears to happen inside of scaleform code when uploading a texture in the GeforceGLDriver:

Thread 9 Crashed: 0 libsystem_kernel.dylib 0x00007fff9561e0ae __pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fff994fe500 pthread_kill + 90 2 libsystem_c.dylib 0x00007fff8f06e37b abort + 129 3 libGPUSupportMercury.dylib 0x00007fff8e7a3e5c gpusGenerateCrashLog + 158 4 com.apple.GeForceGLDriver 0x00001234402211a7 0x123440000000 + 2232743 5 libGPUSupportMercury.dylib 0x00007fff8e7a5361 gpusSubmitDataBuffers + 511 6 com.apple.GeForceGLDriver 0x00001234403151ac 0x123440000000 + 3232172 7 com.apple.GeForceGLDriver 0x0000123440315028 0x123440000000 + 3231784 8 libGPUSupportMercury.dylib 0x00007fff8e7a9674 gldFlushObject + 112 9 GLEngine 0x00007fff9e5ef4d3 gleEvaluateTextureImageChange + 396 10 GLEngine 0x00007fff9e4b9097 glTexImage2D_Exec + 728 11 libGL.dylib 0x00007fff8d78146d glTexImage2D + 77 12 libscaleformui_4_gl.dylib 0x0000000090b54ac3 Scaleform::Render::GL::Texture::Upload(unsigned int, unsigned int, Scaleform::Render::ImagePlane const&) + 275 13 libscaleformui_4gl.dylib 0x0000000090b54d01 Scaleform::Render::GL::Texture::uploadImage(Scaleform::Render::ImageData) + 113 14 libscaleformui_4_gl.dylib 0x000000009089b845 Scaleform::Render::Texture::Update() + 2869 15 libscaleformui_4gl.dylib 0x0000000090899e2e Scaleform::Render::ImageUpdateQueue::ProcessUpdates(Scaleform::Render::TextureManager) + 142 16 libscaleformui_4_gl.dylib 0x000000009089a424 Scaleform::Render::TextureManager::ProcessQueues() + 68 17 libscaleformui_4_gl.dylib 0x000000009089a45f Scaleform::Render::TextureManager::BeginFrame() + 15 18 libscaleformui_4_gl.dylib 0x0000000090b567be Scaleform::Render::GL::TextureManager::BeginFrame() + 14 19 libscaleformui_4_gl.dylib 0x000000009088cfa3 Scaleform::Render::HAL::BeginFrame() + 195 20 libscaleformui_4gl.dylib 0x0000000090759ba8 CScaleformUI::RenderSlot(int) + 152 21 libengine2.dylib 0x000000000dd4572f non-virtual thunk to CScaleformProceduralLayer::Render() + 159 22 librendersystemgl.dylib 0x0000000088cdfe48 CRenderThreadGL::Execute(CCommandStream, bool) + 3048 23 librendersystemgl.dylib 0x0000000088cad459 CRenderThreadBase::Dispatch(CCommandStream, bool) + 137 24 librendersystemgl.dylib 0x0000000088cadb0a CRenderThreadBase::Run() + 346 25 librendersystemgl.dylib 0x0000000088ccf63d RunOpenGLThread(void) + 189 26 libtier0.dylib 0x000000000e8668e9 ThreadProcConvert(void_) + 73 27 libsystem_pthread.dylib 0x00007fff994fb9b1 _pthread_body + 131 28 libsystem_pthread.dylib 0x00007fff994fb92e _pthread_start + 168 29 libsystem_pthread.dylib 0x00007fff994f9385 thread_start + 13

[ap0l0]

Hey @danginsburg , I installed the driver and I made a quick test playing with bots, everything is working fine now. The only thing is that now I am running around ~30 fps and before I was ~80 fps, any ideas about that ? Maybe this driver needs to process more data ?

[ap0l0]

I decreased the video quality and now it's working at 80fps.

Thanks @danginsburg !

[danginsburg]

I have filed a Radar with Apple on this issue. I will close this bug here. If anyone else observes the same issue, please post here with your System Information.

[Stetsenko-Igor]

I still have this problem :( cudadriver-7.5.25-macos - is installed. When i trying to install: WebDriver-346.03.02f02.pkg they say: "Mac OS X version 10.11.3 (15D21) is not supported with this package. Please see NVIDIA’s website for further driver information."

Thread 9 Crashed: 0 com.apple.GeForceGLDriver 0x00007fff97c0597c 0x7fff978dd000 + 3311996 1 com.apple.GeForceGLDriver 0x00007fff97aff6d7 gldGetQueryInfo + 38 2 GLEngine 0x00007fff930c578a glGetQueryObject_Core + 254 3 GLEngine 0x00007fff930c589a glGetQueryObjectuiv_Exec + 37 4 librendersystemgl.dylib 0x00000000889c3607 0x88961000 + 402951 5 librendersystemgl.dylib 0x00000000889c3d0f 0x88961000 + 404751 6 librendersystemgl.dylib 0x00000000889a4153 0x88961000 + 274771 7 librendersystemgl.dylib 0x00000000889a785c 0x88961000 + 288860 8 librendersystemgl.dylib 0x00000000889a678e 0x88961000 + 284558 9 librendersystemgl.dylib 0x0000000088974159 0x88961000 + 78169 10 librendersystemgl.dylib 0x000000008897481a 0x88961000 + 79898 11 librendersystemgl.dylib 0x0000000088996a1d 0x88961000 + 219677 12 libtier0.dylib 0x00000000042a13c9 0x4286000 + 111561 13 libsystem_pthread.dylib 0x00007fff922f1c13 _pthread_body + 131 14 libsystem_pthread.dylib 0x00007fff922f1b90 _pthread_start + 168 15 libsystem_pthread.dylib 0x00007fff922ef375 thread_start + 13

Can anybody help me? The game used to work normally and stably.

[Tele42]

nVidia web drivers for mac are very closely linked to the build of macos, use http://www.macvidcards.com/drivers.html as a guide to help you pick a compatible version.

[Stetsenko-Igor]

@Tele42 thx for the link! Now much better :+1: Resolved.