search

ValveSoftware / Dota-2

Tracker for issues specific to Linux and Mac in the Reborn client. If you have a general issue or non-system-specific feature request please go to dev.dota2.com
470 stars 38 forks source link

Graphic bug and freeze #613

Closed the-gods-are-cruel closed 8 years ago

the-gods-are-cruel commented 8 years ago

in a bot game for about 15s in desktop friendly fullscreen when this happened: http://i.imgur.com/RGGd0Rq.jpg

Tele42 commented 8 years ago

Please include your system information as requested at https://github.com/ValveSoftware/Dota-2#system-information.

the-gods-are-cruel commented 8 years ago

here you go:

Processor Information: Model: iMac13,1 Vendor: GenuineIntel CPU Family: 0x6 CPU Model: 0x3a CPU Stepping: 0x9 CPU Type: 0x0 Speed: 2700 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported

Network Information: Network Speed:

Operating System Version: MacOS 10.11.1 (64 bit)

Video Card: Driver: NVIDIA GeForce GT 640M

Driver Version:  1.2
Driver Date: 0  0
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 0 Hz
VendorID:  0x10de
DeviceID:  0xfd8
Number of Monitors:  1
Number of Logical Video Cards:  1
Primary Display Resolution:  1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.62" x 10.47"  (21.34" diag)
                                        47.3cm x 26.6cm  (54.2cm diag)
Primary VRAM: 512 MB

Memory: RAM: 8192 Mb

Miscellaneous: UI Language: English Microphone: Not set Media Type: DVD Total Hard Disk Space Available: 953049 Mb Largest Free Hard Disk Block: 834210 Mb

Installed software: Accessibility Inspector Agent App Store Application Loader Automator Battle.net Blizzard Error Calendar Contacts Diablo III Diablo III Launcher FaceTime FileMerge Flux Game Center Gmail Google Chrome Google Drive Google Hangouts Google Search HearthStats Hearthstone Hearthstone Beta Launcher Heroes Heroes of the Storm HeroesSwitcher iBooks Image Capture Install OS X El Capitan Instruments Launchpad League of Legends Maps Messages MiniTerm Mission Control Notes Photos Reminders SC2 SC2Switcher StarCraft II StarCraft II Editor Steam Stickies TouchFly World of Warcraft World of Warcraft Launcher Xcode YouTube

danginsburg commented 8 years ago

Does this happen with the NVIDIA web driver: http://www.nvidia.com/download/driverResults.aspx/93460/en-us . I have not seen this, it looks like potentially a driver issue. Does the game crash when this occurs?

CalMlynarczyk commented 8 years ago

I have been dealing with these multiple times per game. It is especially bad when watching replays, where they occur every couple of minutes. I have included both the system and user error logs from the most recent crash I had.

OS X Error Logs

CalMlynarczyk commented 8 years ago

I am having a similar issue with Cities: Skylines lately as well.

danginsburg commented 8 years ago

@CalMlynarczyk Your crash is inside the NVIDA OpenGL driver. Please try installing the NVIDIA web driver and report back if it fixes the problem: http://www.nvidia.com/download/driverResults.aspx/93460/en-us

Thread 9 Crashed: 0 com.apple.GeForceGLDriver 0x00007fff9818ac0c 0x7fff97e62000 + 3312652 1 com.apple.GeForceGLDriver 0x00007fff98084957 gldGetQueryInfo + 38 2 GLEngine 0x00007fff8708878a glGetQueryObject_Core + 254 3 GLEngine 0x00007fff8708889a glGetQueryObjectuivExec + 37 4 librendersystemgl.dylib 0x00000000884a69c7 CGLMQuery::Complete(void, int) + 103 5 librendersystemgl.dylib 0x00000000884a70cf CGLMQuery::GetData(void_, unsigned int, bool) + 687 6 librendersystemgl.dylib 0x00000000884875e3 CRenderThreadGL::ManageQueries(bool) + 99 7 librendersystemgl.dylib 0x000000008848abfc CRenderThreadGL::PresentInternal(CommandPresentGLt const&) + 844 8 librendersystemgl.dylib 0x0000000088489b0e CRenderThreadGL::Execute(CCommandStream, bool) + 414 9 librendersystemgl.dylib 0x0000000088457379 CRenderThreadBase::Dispatch(CCommandStream, bool) + 137 10 librendersystemgl.dylib 0x0000000088457a2a CRenderThreadBase::Run() + 346 11 librendersystemgl.dylib 0x0000000088479c0d RunOpenGLThread(void) + 189 12 libtier0.dylib 0x00000000108725c9 ThreadProcConvert(void_) + 73 13 libsystem_pthread.dylib 0x00007fff882039b1 _pthread_body + 131 14 libsystem_pthread.dylib 0x00007fff8820392e _pthread_start + 168 15 libsystem_pthread.dylib 0x00007fff88201385 thread_start + 13

CalMlynarczyk commented 8 years ago

@danginsburg I installed the web driver, but it is causing more problems than it fixed. In ALL games, I am getting major keyboard and mouse input issues where only about 25% of input commands register. In Dota 2, it is even worse, where the game will go multiple seconds without accepting any user input. At one point, it gave up entirely and would not respond to any user input until I restarted the game. The performance was also seriously degraded; I had to set the resolution down to 1376x800 (or whatever that resolution is) just to get the game to 30 FPS, whereas before I could run it at 1920x1080 at 60+ FPS (without changing any other settings).

After reverting back to the built-in Mac driver, I am no longer seeing these issues anymore (sans the original driver crash issue). I am tracking that this is a driver issue, and I can bring it up directly with Nvidia and Apple since Valve can't really do anything about it. However, you guys might get a better response if you report it to them, as I imagine you have some close points of contact at Nvidia.

gdrewb-valve commented 8 years ago

This was passed on but after that we no longer know if anything is happening. Closing as this isn't a Reborn issue.