Steam scammed me for my intire wallet balance

[OGRizzler]

Description

I just wanted to gift R6S to a friend from my steam wallet, it was on sale for $7.99 and I had $8.25 but I kept getting an error and told to try later and contact Steam Support if I keep getting the error. I tried several times for 2 days but no luck and the Steam Support closed my multiple requests without getting a single reply from them. Yesterday I was surprised to see a purchase of a Dragon Knight Shield for $8.25 which was my whole wallet balance (the shield only costs $0.03), I didn't even know this item existed and wasn't interested in buying anything. I took screen shots of the whole incident and sent them with yet another support request. I reported the seller for phishing and scamming and tried another support request but all were closed with no response and didn't get a refund. My steam account is well protected and only accessible throughout my phone (was with me) and my laptop (Closed in my room) What am I supposed to do now?

Example Match ID (and possibly Timestamp)

No response

Screenshots

[pinguluk]

Contact steam support, this repo is for dota2

[OGRizzler]

Contact steam support, this repo is for dota2 @pinguluk not directly, tried buying r6s for a friend and ended up with a dota 2 item that i know nothing about I did, you can see how many times I did but no response.

[commentator24]

no one can help you here. you need to contact steam support.

[OGRizzler]

@commentator24 I did but all of my reports keep getting closed without getting a reply maybe one of them would see it here.

[OGRizzler]

@commentator24 @pinguluk Someone had access to my account from Russia, but I have the Steam Guard Authenticator and 2FA all enabled, how did he get in? and why I wasn't notified?! I deauthorised all devices and changed my password now, hopefully this time the Guard does its job and my balance problem get reveiwed and resolved now.

[pinguluk]

Check if you have an API key created in your account

https://steamcommunity.com/dev/apikey https://cran.r-project.org/web/packages/CSGo/vignettes/auth.html

If so, revoke it

[OGRizzler]

@pinguluk it tells me to register for a new key so I guess I don't have it? I truly thank u for ur effort and time.

[OGRizzler]

@TobyFlendersonFromHR I did not, I just wanted to buy r6s but got multiple unknown errors. Next day got an email of a cosmetic purchase. I have no idea about it and I didn't even buy a single cosmetic since 28 September.

[commentator24]

do you remember what other websites you login to? you probably clicked on random phishing sites like fake trade offers and gave away your steam credentials

[OGRizzler]

@commentator24 Just the steam market through steam itself