Unfairly toxic lump of coal

[Akseliya]

Description

Hello, I wrote to support, but they told me to write here. I was unfairly given toxic lump of coal. For more than 10 years I have been playing only from one account with maximum integrity, and I have not given it to anyone. My husband also plays from this computer using his own account, and for that now my account is marked as a smurf account? I checked the forums of people with the same problem, and they also get lump of coals for playing together from one computer, or from different ones, but with the same ip. Please look into the situation, because I have always been for fair and polite play.

Dota 2 account: 135290261

Example Match ID (and possibly Timestamp)

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Screenshots

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[Akseliya]

Tell me what additional information I need to give so that you will consider my case?

[Akseliya]

The one who accuses must prove. Thank you for your wonderful attitude, and goodbye Dota 2!

[Akseliya]

I like how the Dota 2 community has improved a lot over the years. Teams almost always have polite players, and this greatly improves the gaming experience. I like reading about your struggles with cheaters, smurfs and rough players because it makes the game better. You work at it and progress is noticeable. But with this update you clearly took a wrong turn. You block and warn people because they have families. Below I will give a couple of examples from Russian forums with brief transcripts:

• "я например вообще играю с братом на одном пк, и мне и ему прилетел уголёк, разработчики валв вообще не вкуривают что они делают, хотя мы просто играли против ботов, редко в обычный алл пик." - Two brothers play from the same computer, each on their own account, often against bots, sometimes all pick, both received a warning;

• "Прикольная тема, играю уже больше 10 лет с одного аккаунта, вначале года со мной начала играть девушка, сделала себе акк и играла со мной вместе (она с ноута я с компа, IP один и тот же), по итогу ей дают бан за смурф аккаунт, а мне предупреждение. Найс патч, спасибо большое" - The guy played Dota 2 for several years and at the beginning of the year his girlfriend also made herself an account and played Dota 2 with him, she from a laptop, he from a computer, but with the same IP. She gets banned and he gets a warning;

• "Мне жаль мою дочь с который мы сидели учились играть. Будет очень много слез. То что забанили ее как смурф аккаунт, а мой как мейн дали предупреждение - ее разозлит еще больше, будет много печали и вражды в ее глазах. представляя ее нервный плачь , самому распалакатся хочется. мы с ней даже 100 часов не наиграли, зачем тогда были эти 100 часов ? не пойму как ей тогда играть у меня, если это все смурфы, которых ей забанят и мой мейн паралельно тоже." - Father has been playing Dota 2 for a long time and decided to teach his daughter. She played from her account and played almost 100 hours, her account was blocked, and his account gets a warning.

But you are confident in the impeccability of your algorithms and allow yourself to respond to people in a rude manner. I hope someday you will reconsider your views, otherwise at this rate you will lose the Dota 2 community.