I tried queuing up in Turbo matches (Tried both in solo and with friends) and the notification for Match Found would pop up, and when I click on accept, the game switches to the hero picking screen, but the screen would freeze up (No player names popped up, no heroes to select). It was just a blank screen with only the colors indicating that the players were present. Then it kicks me out back into lobby. I have tried to download the game again and verified the data integrity with no issues but when I searched for another match, the issue would pop up again. Unfortunately, because the game just freezes up, I can't take a screenshot until the game sends me back into lobby. I don't know what the issue is here, because I've been able to play just fine before the update yesterday.
Description
I tried queuing up in Turbo matches (Tried both in solo and with friends) and the notification for Match Found would pop up, and when I click on accept, the game switches to the hero picking screen, but the screen would freeze up (No player names popped up, no heroes to select). It was just a blank screen with only the colors indicating that the players were present. Then it kicks me out back into lobby. I have tried to download the game again and verified the data integrity with no issues but when I searched for another match, the issue would pop up again. Unfortunately, because the game just freezes up, I can't take a screenshot until the game sends me back into lobby. I don't know what the issue is here, because I've been able to play just fine before the update yesterday.
Here are my device specs:
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz Ram: 16.0 GB (15.9 GB usable) Device ID: 47B0C1A4-46A3-40BD-B009-ED379DC3CCD6 Product ID: 00327-35840-01127-AAOEM System Type: 64-bit operating system, x64-based processor
Example Match ID (and possibly Timestamp)
No response
Screenshots
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