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ValveSoftware / Dota2-Gameplay

Public Bug Tracker for Dota2
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Dota 2 crashing #6622

Open lasegurj opened 1 year ago

lasegurj commented 1 year ago

Hi!

After getting my new PC, i started having issues with Dota2.

When playing the game, after 5 to 15 minutes into a match, it crashes. This is the only game having this issue, including other online games on steam or from different stores.

The computer has an AMD Ryzen 7600X, Nvidia RTX 3070, 32GB 6000hz of RAM and 2TB SSD storage. I play at 1080p, 144hz. All programs installed are the same I used on the old PC, mainly photoshop, illustator, premier pro, lightroom, reaper audio, discord, CPUD HW monitor, Epic games, MSI center, AMD and NVidea controllers and XP pen drawing tablets controller.

When checking game files integrity, no issues are found. I deleted and reinstalled the game and the issue continues. I have tried creating a completely new clean installation, deleting all programs and having only Steam and Dota2, but the issue persists after both options.

At this point, i dont know what else I can do to try enjoying the game, as no match can be completed on one go without having to reconnect 2 or 3 times.

Please, help me or provide some advice in order to try fixing this situation. Thanks!

gitIkerKristian commented 1 year ago

I have same issue, sometimes game crashes few times per match, sometimes just once... I have more or less same PC as @lasegurj (AMD Ryzen 5 7600X, Nvidia RTX 3080, 32GB 6000Hz ram and 512MB SSD. I play on 3440x1440, 144Hz. Had no similar issues with other games so far... Whole Dota2 just closes without any error or whatever, I tried to monitor CPU usage, voltage, temperature but no spikes, no anomalies there...

bumblebee117 commented 1 year ago

Have we found a fix? Im having some issues and cant seem to find or think of a fix, cheers

gitIkerKristian commented 1 year ago

It seams that issue lies with new AMD processors, they are not something we get used to. Working on 95 degrees it can easy become unstable if we don't have good cooling. I for example had just 2 fans in my chase and I needed to keep it open so I have good enough air flow for CPU to be stable enough. I have added 3 more coolers in front and now when closed I manage to drop below temperature level I had with open chase. I didn't experience any crash since then.

If you played and edited fan curve or such you could also made CPU unstable. Only thing I suggest to do is to down clock processor to ECO mode, check on internet how to do it for your motherboard and BIOS version. But more or less it will draw a lot less power, work on 60W instead of 120W and still work more or less the same, you will be getting 95-96% same results on heavy loads.

So more or less to summarise, what worked for me: ECO MODE + MORE FANS

Hope this helps, cheers.

Nevokar commented 1 year ago

It seams that issue lies with new AMD processors, they are not something we get used to. Working on 95 degrees it can easy become unstable if we don't have good cooling. I for example had just 2 fans in my chase and I needed to keep it open so I have good enough air flow for CPU to be stable enough. I have added 3 more coolers in front and now when closed I manage to drop below temperature level I had with open chase. I didn't experience any crash since then.

If you played and edited fan curve or such you could also made CPU unstable. Only thing I suggest to do is to down clock processor to ECO mode, check on internet how to do it for your motherboard and BIOS version. But more or less it will draw a lot less power, work on 60W instead of 120W and still work more or less the same, you will be getting 95-96% same results on heavy loads.

So more or less to summarise, what worked for me: ECO MODE + MORE FANS

Hope this helps, cheers.

This doesn't make sense. My pc is randomly crashing in dota since I got Ryzen 5 5600, but it does it only in dota. I use/play far more demanding games/software than dota and they don't do this. I had a similar issue before and contacting windows support fixed it by turning off all non-windows services. Unfortunately, this doesn't solve the problem now.

psykhagogos commented 1 year ago

Hi everyone,

Did anyone find a fix?

jenishngl commented 1 year ago

I too have the same issue

da-wilky commented 1 year ago

Me too, running on a RTX 3070. I really tried everything yet, recently I downgraded my up2date graphics driver to an much older one: https://www.nvidia.de/Download/driverResults.aspx/187612/de After doing so, I still have the crashes but less than before. On my side when playing DotA my whole Windows is crashing - meaning I can still move my mouse but all of my windows do not react anymore - leading to a bluescreen after a few seconds.

jenishngl commented 1 year ago

Me too, running on a RTX 3070. I really tried everything yet, recently I downgraded my up2date graphics driver to an much older one: https://www.nvidia.de/Download/driverResults.aspx/187612/de After doing so, I still have the crashes but less than before. On my side when playing DotA my whole Windows is crashing - meaning I can still move my mouse but all of my windows do not react anymore - leading to a bluescreen after a few seconds.

I found that my RTX 3070 was having issues and i tried with my old RTX 2070 Super. Now I am not facing any issues. I think maybe the GPU is dying and it's causing such issues?

psykhagogos commented 1 year ago

Hi guys,

In my case, it was related to BIOS/DDR Freq. After the BIOS update my problem fixed.

da-wilky commented 1 year ago

Glad to hear! I also updated my bios to the newest version (having MSI Mainboard) but for me it didn't fix the problem...

da-wilky commented 1 year ago

Hi guys, I changed from DirectX 11 Shaders to the Vulkan Shaders. Now its not running as performant as before, but I had no crash for a long time (1 week, since I enabled vulkan shaders)!

da-wilky commented 1 year ago

I am always restrained installing tools, that will "fix my pc". So I was when I read in forums about "Display Driver Uninstaller". But after MSI Support recommended using that tool, I gave it a try and it actually solved my problem. No crashes so far for a pretty long time playing the games it crashed the most. So I would recommend anyone with same problem to use the tool to uninstall everything from the old drivers with that software and reinstall them afterwards (because the "clean reinstall" from NVIDIA didn't do that job this problem did.)

Link to the download: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I would also recommend follow the "Recommended usage" from the website - especially making a restore point of windows, unplugging the internet during the uninstallation and run the tool in windows safemode.