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ValveSoftware / Dota2-Gameplay

Public Bug Tracker for Dota2
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Game Crash Upon Startup #7436

Open snapfireenjoyer opened 1 year ago

snapfireenjoyer commented 1 year ago

Description

Was playing fine after the new patch but two nights ago, my dota 2 screen froze midway through a game and I haven't been able to start dota ever since. At first it will just show a frozen screen on the main menu once I load in but after updating my drivers and trying various methods, the game seems to crash after I try to click anything or sometimes won't even bring me to the main menu screen.

I have tried uninstalling Dota 2, deleting all files, reinstalling the game. Updating graphic drivers, tried various launch methods (-safe_mode, -dx11, -vulkan) and all of which have not work. On some occasions, I also get BSOD with 'System_Thread_Exception_Not_Handled' and nvlddmkm.sys.

Screenshots for my laptop specs can be found below. If it affects anything, my entire setup is connected via a Dell USB C dock and my laptop is a Dell XPS 15 9570. I have tried unplugging the dock to start up Dota 2 too and it still crashes.

(Edit) Now that I am able to start Dota again, I narrowed it down to this string of code (first image below) that is causing Dota 2 to crash when running it with DX11

Example Match ID (and possibly Timestamp)

No response

Screenshots

Dump Dump Files - https://drive.google.com/drive/folders/17Xy1r7HSkz83ZyZVMbUf3-LCDiZ4rv4A?usp=sharing Frozen Screen System Specs Graphic Specs

uste14 commented 1 year ago

same here stuck in loading screen and not responding

snapfireenjoyer commented 1 year ago

I am able to start the game after today's patch but it's with -vulkan launch option and FPS is 15 at max.. Doesn't really solve my issue but at least I know it wasn't my PC's problem

kiminonawa24 commented 1 year ago

Bruh we had the same issue. Valve doesnt seems to care about this.