Unable to Reconnect to Dota2 Ranked Match After Disconnection

Description

Hello,

I'm experiencing a technical issue with Dota2 where I was disconnected from an official ranked match and have since been unable to reconnect back to the game. This happened despite there being no server outages reported on Steam Status at the time and no issues with my internet connection.

Here are the steps I've taken in an attempt to resolve the issue:

I verified the stability of my internet connection (speed test, ping and packet loss test).
I restarted Steam.
I verified the integrity of the Dota2 game files.

Despite trying these steps, I'm still unable to reconnect to the ranked match.

Additional information:

I was disconnected from the game abruptly, without any error messages or lag issues before the disconnection.
After disconnection, upon trying to reconnect, I just keep seeing an indefinite "connecting..." status, then I'd be back to the main menu.
My internet connection is stable, and I'm able to play other online games without issues.
I have not had this issue with Dota2 before this occurrence.

I would appreciate it if someone could look into this issue, as it affects my gaming experience and my performance in ranked matches. If there's any additional information I should provide to help troubleshoot this issue, please let me know.

Thank you.

Time of occurrence

21:13 AEST, 2/06/2023

Video Capture

https://github.com/ValveSoftware/Dota2-Gameplay/assets/16103757/3d7c75c2-cb63-474b-8f41-2a3142c3f265

Console Log

[Networking] Steam datagram ticket found to connect to '=[A:1:3556556809:23527]'
[HostStateManager] CHostStateMgr::QueueNewRequest( Remote Connect (=[A:1:3556556809:23527]), 8 )
[HostStateManager] HostStateRequest::Start(HSR_GAME):  loop(remoteconnect) id(8) addons() desc(Remote Connect (=[A:1:3556556809:23527]))
[EngineServiceManager] SwitchToLoop remoteconnect requested:  id [8] addons []
[Client] CL:  IGameSystem::LoopDeactivateAllSystems {
WriteSteamRemoteStorageFileAsync( "scripts/control_groups.txt" ) -> at 367.576
[Client] CL:  } IGameSystem::LoopDeactivateAllSystems done
[Client] CL:  Disconnecting from server: NETWORK_DISCONNECT_LOOPDEACTIVATE
[NetSteamConn] Closing Steam Net Connection on socket 'client' to loopback:1, handle #3193535901 (2055 NETWORK_DISCONNECT_LOOPDEACTIVATE)
[NetSteamConn] CloseSteamNetConnection handle #3193535901 (userdata 1)
[NetSteamConn] Disassociating NetChan       client                      [-1] (unknown) from Steam Net Connection handle #3193535901 (userdata 1)
[SteamNetSockets] [#3193535901 pipe] closed by app, linger requested but not needed (2055) NETWORK_DISCONNECT_LOOPDEACTIVATE
[SteamNetSockets] [#1714378594 pipe] closed by peer (2055): NETWORK_DISCONNECT_LOOPDEACTIVATE
[NetSteamConn] Removing Steam Net Connection for loopback:1, handle #3193535901
[Networking] Closing 'client' poll group
[stringtables] CL: CNetworkStringTableContainer::RemoveAllTables:  removing 19 tables
[Server] SV:  IGameSystem::LoopDeactivateAllSystems {
[Host] HO:  IGameSystem::LoopDeactivateAllSystems {
[Host] HO:  } IGameSystem::LoopDeactivateAllSystems done
[Server] SV:  } IGameSystem::LoopDeactivateAllSystems done
[Server] SV:  Server shutting down: NETWORK_DISCONNECT_LOOPDEACTIVATE (55)
[Server] CNetworkGameServerBase::SetServerState (ss_active -> ss_dead)
[Server] SV:  Disconnect client '' from server(1): NETWORK_DISCONNECT_SHUTDOWN
[SignonState] Client 0 '' signon state SIGNONSTATE_FULL -> SIGNONSTATE_NONE
[NetSteamConn] Closing Steam Net Connection on socket 'server' to loopback:0, handle #1714378594 (1001 NETWORK_DISCONNECT_SHUTDOWN)
[NetSteamConn] CloseSteamNetConnection handle #1714378594 (userdata 0)
[NetSteamConn] Disassociating NetChan                       [-1] (unknown) from Steam Net Connection handle #1714378594 (userdata 0)
[NetSteamConn] Removing Steam Net Connection for loopback:0, handle #1714378594
[Networking] Closing 'server' poll group
[stringtables] SV: CNetworkStringTableContainer::RemoveAllTables:  removing 19 tables
LoadFullBodyLoadoutPortraitInfo failed to load scripts/npc/portraits_full_body_loadout.txt!
WriteSteamRemoteStorageFileAsync( "voice_ban.dt" ) -> at 367.623
[SignonState] CL:  CNetworkGameClient::OnSwitchLoopModeFinished( remoteconnect : success )
CAsyncWriteInProgress::OnComplete( "scripts/control_groups.txt" ) -> Success at 367.635
CAsyncWriteInProgress::OnComplete( "voice_ban.dt" ) -> Success at 367.636
[NetSteamConn] Steam Net connection #1714378594 pipe closed by peer, reason 2055: NETWORK_DISCONNECT_LOOPDEACTIVATE
[NetSteamConn] CloseSteamNetConnection handle #1714378594 (userdata -1)
[NetSteamConn] Opened Steam Net Connection on socket 'client' to =[A:1:3556556809:23527], connection #3082748469 SDR server steamid:90173043799539721 vport 0
[Networking] Created poll group for socket 'client'
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] Requesting session from syd#31 (103.10.125.146:27045).  Ping = 14 = 14+0 (front+back).
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] Selecting syd#31 (103.10.125.146:27045) as primary.  (Ping = 14 = 14+0+0 (front+interior+remote).)
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] Requesting session from sgp#186 (103.10.124.120:27016).  Ping = 400 = 90+310 (front+back).
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] Selecting sgp#186 (103.10.124.120:27016) as backup #1 (Ping = 400 = 90+310+0 (front+interior+remote).)
[GCClient] Send msg 7197 (k_EMsgGCMatchmakingStatsRequest), 8 bytes
ProtoBufHelper::ParseJSON: Ignoring extra JSON key 'success', which is not found in protobuf message 'CMsgDOTAPlayerInfoList'!
[GCClient] Recv msg 7198 (k_EMsgGCMatchmakingStatsResponse), 323 bytes
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] problem detected locally (4001): Timeout; remote problem. Rx age server (never) relay 0.4s
[NetSteamConn] Steam Net connection #3082748469 SDR server steamid:90173043799539721 vport 0 problem detected locally, reason 4001: Timeout; remote problem. Rx age server (never) relay 0.4s
[Client] Failed to connect to =[A:1:3556556809:23527].  Reason code 4001.  Timeout; remote problem. Rx age server (never) relay 0.4s
[Client] CL:  Server disconnected: 80: NETWORK_DISCONNECT_REMOTE_TIMEOUT_CONNECTING
[NetSteamConn] Closing Steam Net Connection on socket 'client' to =[A:1:3556556809:23527], handle #3082748469 (1000 CloseSocket)
[NetSteamConn] CloseSteamNetConnection handle #3082748469 (userdata -1)
[Networking] Summary of connection [#3082748469 SDR server steamid:90173043799539721 vport 0]:
[Networking]     End-to-end connection: closed due to problem detected locally, reason code 4001.  (Timeout; remote problem. Rx age server (never) relay 0.4s)
[Networking]         Remote host is in data center 'syd'
[Networking]         Current rates:
[Networking]             Sent:   0.0 pkts/sec   0.0 K/sec
[Networking]             Recv:   0.0 pkts/sec   0.0 K/sec
[Networking]             Ping:14ms    Max latency variance: ???ms
[Networking]             Est avail bandwidth: 128.0KB/s  
[Networking]             Bytes buffered: 0
[Networking]         Lifetime stats:
[Networking]             Totals
[Networking]                 Sent:         21 pkts           6,610 bytes
[Networking]                 Recv:          0 pkts               0 bytes
[Networking]             No ping distribution available.  (1 samples)
[Networking]             No connection quality distribution available.  (0 measurement intervals)
[Networking]             Latency variance histogram not available
[Networking]         No rate stats received from remote host
[Networking]         No lifetime stats received from remote host
[Networking]     Primary router: syd#31 (103.10.125.146:27045)  Ping = -1+0=-1 (front+back=total)
[Networking]         Current rates:
[Networking]             Sent:   2.0 pkts/sec   0.6 K/sec
[Networking]             Recv:   2.2 pkts/sec   0.0 K/sec
[Networking]             Quality:  100%  (Dropped:0.00%  WeirdSeq:0.00%)
[Networking]             Bytes buffered: 0
[Networking]         Lifetime stats:
[Networking]             Totals
[Networking]                 Sent:         21 pkts           6,610 bytes
[Networking]                 Recv:         21 pkts             204 bytes
[Networking]                 Recv w seq:         21 pkts
[Networking]                 Dropped   :          0 pkts   0.00%
[Networking]                 OutOfOrder:          0 pkts   0.00%
[Networking]                 Duplicate :          0 pkts   0.00%
[Networking]                 SeqLurch  :          0 pkts   0.00%
[Networking]             No ping distribution available.  (0 samples)
[Networking]             No connection quality distribution available.  (1 measurement intervals)
[Networking]             Latency variance histogram not available
[Networking]         No rate stats received from remote host
[Networking]         No lifetime stats received from remote host
[Networking]     Backup router: sgp#186 (103.10.124.120:27016)  Ping = -1+310=309 (front+back=total)
[Networking]     
[NetSteamConn] Removing Steam Net Connection for =[A:1:3556556809:23527], handle #3082748469
[Networking] Closing 'client' poll group
[HostStateManager] CHostStateMgr::QueueNewRequest( Idle (levelload), 9 )
[HostStateManager] Discarding pending request 'Remote Connect (=[A:1:3556556809:23527]), 8'
[HostStateManager] HostStateRequest::Start(HSR_IDLE):  loop(levelload) id(9) addons() desc(Idle (levelload))
[EngineServiceManager] SwitchToLoop levelload requested:  id [9] addons []
ChangeGameUIState: DOTA_GAME_UI_STATE_DASHBOARD -> DOTA_GAME_UI_STATE_LOADING_SCREEN
[Client] LoadingDisplay changed from NONE to LOADING (map="")
[HostStateManager] Host activate: Idle (levelload)
[Client] CL:  CLoopModeLevelLoad::MaybeSwitchToGameLoop switching to "game" loopmode with addons ()
[EngineServiceManager] SwitchToLoop game requested:  id [9] addons []
[Server] CNetworkGameServerBase::SetServerState (ss_dead -> ss_waitingforgamesessionmanifest)
[Server] SV:  maxplayers set to 1
Initializing script VM...
...done
[ResourceSystem] Failed loading resource "scripts/player.vdata_c" (ERROR_FILEOPEN: File not found)
[Server] SV:  Spawn Server: <empty>
[Server] CNetworkGameServerBase::SetServerState (ss_waitingforgamesessionmanifest -> ss_loading)
[Server] CNetworkGameServerBase::SetServerState (ss_loading -> ss_active)
[Client] CL:  CWaitForGameServerStartupPrerequisite done waiting for server
[Client] CL:  CCreateGameClientJob creating client connection to 'loopback'
[SteamNetSockets] [#1449730551 pipe] connected
[SteamNetSockets] [#140846033 pipe] connected
[Networking] Created poll group for socket 'client'
[Networking] Created poll group for socket 'server'
[Networking] Connected loopback client=566921f7@loopback:1 <-> server=86523d1@loopback:0
[NetSteamConn] Associating NetChan             loopback:0[1] (loopback:0) with Steam Net Connection handle #140846033 (userdata 0)
[NetSteamConn] Associating NetChan       client            loopback:1[0] (loopback:1) with Steam Net Connection handle #1449730551 (userdata 1)
[Client] CL:  Connected to 'loopback:1'
[Server] SV:  Sending server info to client '' at loopback:0, 1.7ms
[Server] SV:  WriteInitialSpawnGroups sending 1 groups
[Server] Client 0 '' setting rate to 1000000000
[Client] Game: "Dota 2"
[Client] Map: "<empty>"
[Client] Players: 1 (0 bots) / 1 humans
[Client] Build: 9673 (revision 8098777)
[Client] Server Number: 5
[SignonState] CL:  CNetworkGameClient::ProcessServerInfo
ReadSteamRemoteStorageFile( bufOut, "voice_ban.dt" ) -> 0.000314 seconds
[Client] CNetworkGameClient::ProcessClassInfo: create on client true
[Client] CNetworkGameClient::ProcessClassInfo: creating client serializers from local server serializers (crc 0, server api exists)
[Client] Client missing networkable entity class CLightGlow
[Client] Client missing networkable entity class CNavLinkAreaEntity
[Client] Client missing networkable entity class CPhysMagnet
[Client] Client missing networkable entity class CSpotlightEnd
[Client] CNetworkGameClientBase::LinkClasses took 26.177 msec
[RenderSystem] Attempting to purge m_fencedResourceList.Count() = 0, m_pendingFencedResourceQueue.Count() = 4, nCurrentCmdBuffersAvailable = 0, nAllocatedCommandBuffers = 1500
[ResourceSystem] Failed loading resource "particles/water_impact/water_splash_02.vpcf_c" (ERROR_FILEOPEN: File not found)
[ResourceSystem] Failed loading resource "particles/water_impact/water_splash_03.vpcf_c" (ERROR_FILEOPEN: File not found)
[ResourceSystem] Failed loading resource "particles/water_impact/water_splash_01.vpcf_c" (ERROR_FILEOPEN: File not found)
[Client] CL:  CGameClientConnectPrerequisite connection succeeded
ChangeGameUIState: DOTA_GAME_UI_STATE_LOADING_SCREEN -> DOTA_GAME_UI_STATE_DASHBOARD
[Client] LoadingDisplay changed from LOADING to NONE (map="<empty>")
[Server] SV:  IGameSystem::LoopActivateAllSystems {
[Host] HO:  IGameSystem::LoopActivateAllSystems {
[Host] HO:  } IGameSystem::LoopActivateAllSystems done
[Server] SV:  } IGameSystem::LoopActivateAllSystems done
[Server] SV:  Game started
[Client] CL:  IGameSystem::LoopActivateAllSystems {
ReadSteamRemoteStorageFile( bufOut, "scripts/control_groups.txt" ) -> 0.000260 seconds
[Client] CL:  } IGameSystem::LoopActivateAllSystems done
[SignonState] CL:  CNetworkGameClient::OnSwitchLoopModeFinished( game : success )
[Server] SV:  Sending full update to client  (reason:  initial update)
[Client] CL:  Receiving uncompressed update from server
[Networking]       client            loopback:1[0]:  NetChan Setting Timeout to 30.00 seconds
[Client] CL:  Signon traffic "client":  incoming 66.986 KB [159 pkts], outgoing 1.208 KB [154 pkts]
[Networking]             loopback:0[1]:  NetChan Setting Timeout to 20.00 seconds
[WorldRenderer] CWorldRendererMgr::ServiceWorldRequests long frame: 58.027588ms
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] Discarding inactive session sgp#186 (103.10.124.120:27016).  ConnectionShutdown
[SteamNetSockets] [#3082748469 SDR server steamid:90173043799539721 vport 0] Discarding inactive session syd#31 (103.10.125.146:27045).  ConnectionShutdown

ValveSoftware / Dota2-Gameplay