garpu commented 4 years ago

Compatibility Report

Name of the game with compatibility issues: Sims 4
Steam AppID of the game: 1222670

System Information

GPU: AMD Ryzen 5 1600
Driver/LLVM version: Nvidia 450.66
Kernel version: 5.4.62
Link to full system information report as https://gist.github.com/garpu/fda5f16419dd5460685674c43fbb4e30
Proton version: 5.0.9 (default)

I confirm:

[X ] that I haven't found an existing compatibility report for this game.
[ X] that I have checked whether there are updates for my system available.

Symptoms

Origin taking 3-4 tries to log in the first time I launch Sims 4 after logging out my computer overnight.

Reproduction

Close steam, log off of my computer account. Log back in, start steam. Start sims 4 Origin will not connect, blank error window given. (Usually takes about 3-4 minutes) Start Sims 4 3-4 times Origin will eventually log in.

steam-1222670.log

Sims 4 will start.

After Origin connects once, it'll keep connecting every time until I log out of my user account again.

Is this an Origin issue (I've heard it's buggy for Windows users), a network issue, or a proton thing? Reproducable on my end, so I'm thinking it's not an Origin or network issue.

garpu commented 4 years ago

After trying to make the not-connecting-issue happen by logging out/logging back into my computer account, it only took 2 tries for Origin to connect. (3-4 is average.)

garpu commented 4 years ago

It seems like it's only happening in the morning? Or a network-related incident? I just rebooted after a kernel upgrade (to 5.4.63), and Origin connected at the first attempt.

kisak-valve commented 4 years ago

Sims 4 OriginThin Setup Continues Indefinitly

Issue transferred from https://github.com/ValveSoftware/Proton/issues/4193. @betterthanyou710 posted on 2020-09-13T22:55:49:

Compatibility Report

Name of the game with compatibility issues: The Sims 4
Steam AppID of the game: 1222670

System Information

GPU: Intel UHD Graphics 620
Driver/LLVM version: Intel Open Source Technology Center Mesa DRI (3.0 Mesa 18.3.6)
Kernel version: 5.4.64
Link to full system information report as Gist: https://gist.github.com/betterthanyou710/ed58c59394e5d2a869c4b9e399951ff0
Proton version: 5.0

I confirm:

[v] that I haven't found an existing compatibility report for this game.
[v] that I have checked whether there are updates for my system available.

Symptoms

For first time setup, gets caught on "Installing: OriginThinSetup (step 1 of 2)" indefinitely and doesn't fill up the blue bar, instead there is a timed out icon.

Reproduction

Starting the game (Usually verifying files first)

I can't find the APPID log anywhere in my files, let me know if there is some obvious place that I'm missing that would have it.

garpu commented 4 years ago

I'm not sure where this needs to go, but I got a message this morning that Origin is being replaced with a new app. Has there been any testing with Proton with the new app?

Gallaecio commented 4 years ago

In my case, it apparently completes the installation of OriginThinSetup, then that dialog disappears but nothing happens, while Steam indicates that the game is running.

Logs:

[2020-10-14 15:38:02] StartSession: session e8ef54e8da8e3b6d
[2020-10-14 15:38:02] GetCompatibilityToolCommandLineInternal: '/home/adrian/.local/share/Steam/steamapps/common/Proton 5.0'/proton run
[2020-10-14 15:38:02] Running install script evaluator for AppID 1222670, 5 steps
[2020-10-14 15:38:02] GetCompatibilityToolCommandLineInternal: '/home/adrian/.local/share/Steam/steamapps/common/Proton 5.0'/proton run
[2020-10-14 15:38:09] GetCompatibilityToolCommandLineInternal: '/home/adrian/.local/share/Steam/steamapps/common/Proton 5.0'/proton waitforexitandrun
[2020-10-14 15:38:09] AppID 1222670 state changed : Fully Installed,App Running,
[2020-10-14 15:38:09] Starting app 1222670
[2020-10-14 15:38:10] Flushed store 'userlocal' to '/home/adrian/.local/share/Steam/userdata/149054315/config/localconfig.vdf'
[2020-10-14 15:38:13] Flushed store 'userlocal' to '/home/adrian/.local/share/Steam/userdata/149054315/config/localconfig.vdf'

Same with 4.11.

With Glorious Eggroll (5.11-GE-3-MF), it does not install OriginThinSetup, and fails to start as well, only that Steam does not indicate that the game is running.

kellerkindt commented 4 years ago

Anybody else having "Online login is currently not possible" errors? Running Proton 5.13-1 in beta "next" (same behavior for non-beta version). I tried to login anyways (5 times) but it doesn't work.

Ubuntu 20.04 Linux Kernel 5.6.0-1032-oem Proton 5.13-1 (with, and without beta "next") GeForce GTX 1080 / NVIDIA-SMI 450.80.02 / Driver Version: 450.80.02 / CUDA Version: 11.0

Origin screenshots

![grafik](https://user-images.githubusercontent.com/1133787/98782866-01441500-23f9-11eb-8403-27a28665a1fb.png) ![grafik](https://user-images.githubusercontent.com/1133787/98783015-2afd3c00-23f9-11eb-8908-6a732755a4b7.png)

proton-5.13-2-rc3 log

proton-5.0-10b (no login prompt)

``` ====================== Proton: 1603141982 proton-5.0-10b SteamGameId: 1222670 Command: ['link2ea://launchgame/1222670?platform=steam&theme=ts4'] Options: {'forcelgadd'} ====================== ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored. ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored. ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. esync: up and running. ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. 3162.004:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3162.004:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin 3162.014:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\wineboot.exe" at 0x400000: PE builtin 3162.016:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f89f57b0000: builtin 3162.016:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f89f5900000: builtin 3162.017:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f89f56e0000: builtin ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. 3162.698:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3162.698:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin 3162.708:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\services.exe" at 0x400000: PE builtin 3162.711:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f3ec79d0000: builtin 3162.711:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f3ec7b20000: builtin 3162.712:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f3ec7900000: builtin 3162.712:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin 3162.713:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin 3162.713:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin 3162.713:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\userenv.dll" at 0x67d00000: PE builtin ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. 3162.799:003c:0040:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3162.799:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin 3162.808:003c:0040:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\plugplay.exe" at 0x400000: PE builtin 3162.810:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f0755d50000: builtin 3162.810:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f0755ea0000: builtin 3162.811:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f0755c80000: builtin 3162.828:003c:0040:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. 3163.008:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3163.008:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin 3163.017:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\winedevice.exe" at 0x400000: PE builtin 3163.019:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7fa0e8e80000: builtin 3163.019:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7fa0e8fc0000: builtin 3163.020:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7fa0e8da0000: builtin 3163.020:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ntoskrnl.exe" at 0x67a00000: PE builtin 3163.040:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin 3163.212:0058:0064:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\drivers\\winebus.sys" at 0x7fa0e8d20000: builtin 3163.213:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin 3163.213:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin 3163.275:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\hidclass.sys" at 0x62c40000: PE builtin 3163.275:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\drivers\\winehid.sys" at 0x6b3c0000: PE builtin 3163.314:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\hid.dll" at 0x64b80000: PE builtin 3163.356:0058:0064:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7fa0e86f0000: builtin 3163.356:0058:0064:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7fa0e88b0000: builtin 3163.701:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin 3163.701:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. 3163.868:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3163.868:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin 3163.877:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\winedevice.exe" at 0x400000: PE builtin 3163.878:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f93d3810000: builtin 3163.878:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f93d3950000: builtin 3163.879:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f93d3730000: builtin 3163.879:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ntoskrnl.exe" at 0x67a00000: PE builtin 3163.891:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin 3164.059:0078:0084:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\drivers\\mountmgr.sys" at 0x7f93d36b0000: builtin 3164.063:0078:0084:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin 3164.063:0078:0084:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin 3164.083:0078:008c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7f93d2fd0000: builtin 3164.083:0078:008c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7f93d3190000: builtin 3164.190:0078:008c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin 3164.190:0078:008c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin 3164.260:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7f89f4aa0000: builtin 3164.262:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin 3164.262:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7f89f4820000: builtin 3164.262:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shlwapi.dll" at 0x68a40000: PE builtin 3164.263:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin 3164.263:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin 3164.263:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shcore.dll" at 0x64940000: PE builtin 3164.362:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin 3164.400:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\shell32.dll" at 0x7f89f4c50000: builtin 3164.421:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3164.421:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b420000: builtin 3164.430:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\steam.exe" at 0x7eb20000: builtin 3164.432:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7ea20000: builtin 3164.432:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7ea60000: builtin 3164.433:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7e8d0000: builtin 3164.434:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7e800000: builtin 3164.434:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fdc0000: PE builtin 3164.436:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65980000: PE builtin 3164.436:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7e5e0000: builtin 3164.436:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65200000: PE builtin 3164.440:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shlwapi.dll" at 0x68c40000: PE builtin 3164.440:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shcore.dll" at 0x64b40000: PE builtin 3164.440:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\shell32.dll" at 0x7d220000: builtin Fontconfig warning: line 5: unknown element "its:rules" Fontconfig warning: line 6: unknown element "its:translateRule" Fontconfig warning: line 9: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/10-hinting-slight.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/10-hinting-slight.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/10-hinting-slight.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 8: unknown element "description" Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 76: non-double matrix element Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 76: non-double matrix element Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 84: saw unknown, expected number Fontconfig warning: "/etc/fonts/conf.d/11-lcdfilter-default.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/11-lcdfilter-default.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/11-lcdfilter-default.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/20-unhint-small-vera.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/20-unhint-small-vera.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/20-unhint-small-vera.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/40-nonlatin.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/40-nonlatin.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/40-nonlatin.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/45-generic.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/45-generic.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/45-generic.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/45-latin.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/45-latin.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/45-latin.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/49-sansserif.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/49-sansserif.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/49-sansserif.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/51-local.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/51-local.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/51-local.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/60-generic.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/60-generic.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/60-generic.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/60-latin.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/60-latin.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/60-latin.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/65-fonts-persian.conf", line 34: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/65-fonts-persian.conf", line 35: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/65-nonlatin.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/65-nonlatin.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/65-nonlatin.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/69-unifont.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/69-unifont.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/70-no-bitmaps.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/70-no-bitmaps.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/70-no-bitmaps.conf", line 8: unknown element "description" Fontconfig warning: "/etc/fonts/conf.d/80-delicious.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/80-delicious.conf", line 5: unknown element "its:translateRule" Fontconfig warning: "/etc/fonts/conf.d/90-synthetic.conf", line 4: unknown element "its:rules" Fontconfig warning: "/etc/fonts/conf.d/90-synthetic.conf", line 5: unknown element "its:translateRule" 3164.541:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6c0c0000: PE builtin 3164.585:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin 3164.585:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin 3164.594:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\explorer.exe" at 0x400000: PE builtin 3164.597:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f0a0c6a0000: builtin 3164.597:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f0a0c7f0000: builtin 3164.598:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7f0a0c500000: builtin 3164.598:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f0a0c420000: builtin 3164.599:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin 3164.600:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin 3164.600:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7f0a0c1a0000: builtin Setting breakpad minidump AppID = 1222670 Steam_SetMinidumpSteamID: Caching Steam ID: 76561198010557813 [API loaded no] 3164.712:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin 3164.713:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin 3164.775:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin 3164.775:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\winex11.drv" at 0x7f0a0bdf0000: builtin 3165.152:0020:0090:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a900000: PE builtin 3165.152:0020:0090:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\winex11.drv" at 0xf6040000: builtin 3165.170:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shlwapi.dll" at 0x68a40000: PE builtin 3165.170:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shcore.dll" at 0x64940000: PE builtin 3165.180:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\shell32.dll" at 0x7f0a0af70000: builtin 3165.247:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\oleaut32.dll" at 0x6a100000: PE builtin 3165.247:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\actxprxy.dll" at 0xc90000: PE builtin pid 177291 != 177290, skipping destruction (fork without exec?) ```

garpu commented 4 years ago

I am having problems with this morning's update. I'm stuck on the Installing Origin setup part. (I'm opted into the beta and have selected proton 5.13-1.)

The Sims will launch, I'll get the dialogue to install Origin, it installs it, then the Origin process crashes.

steam-1222670.log

ETA: I used the process here to install Origin with Proton 5.13-2 (the newest release candidate), and Sims 4 started up and ran fine. (So proton 5.13-beta works, but something's getting messed up in the installation cycle.)

https://www.protondb.com/app/1222670#HxlKSgspuW

Treverr commented 3 years ago

I just get a failed to launch game:

GPU: Nvidia GTX 2070 Super
Driver/LLVM version: Nvidia 460.39
Kernel version:5.4.0-050400-generic
Link to full system information report as Gist:
Proton version: Any

I enabled PROTON_LOG=1 but there is no output of steam-*

I do get a crash log though: crash_20210218154401_28.dmp.zip for me.

garpu commented 3 years ago

Is this the first time you've run the Sims? It crashed the first time, but opened every other time thereafter.

Treverr commented 3 years ago

It was working, but then stopped and I started getting this issue. It will not open at all now unfortunately.

IlgazC commented 3 years ago

On openSUSE Tumbleweed The Sims 4 UI elements are clickable in wrong places, about 20-30 pixels off. Changing resolution to non native and back (1080p here) fixes the issue. Wayland enabled here.

wawrzek commented 3 years ago

I tried to run Sims 4 on my dauther computer. It installs (no problem at all) and starts (there were some problems, but suggestion to add PROTON_USE_WINED3D=1 option from https://www.protondb.com/app/1222670 helped). Steam counts time, but nothing happens. I guess that's the Origin issue. I tried a few versions of Proton.

I'm glad to produce more output and logs if direct the best way to prepare them.

This machine has:

CPU: Intel i5-7400
GPU: Nvidia (Zotec GT 610 1GB)
Kernel: 5.4.0-88 (Ubuntu/Mint)
Drivers: Nvidia closed source 390.144
Mesa: 21.0.3
Proton: many versions tried e.g.6.3.7, experimental, 5.13, the latest GE,

wawrzek commented 3 years ago

I tried on another machine and that one was fine. I need to compare all the components, but maybe a graphic card made a difference.

This machine is:

CPU: AMD Ryzen 5 2400G
GPU: AMD RX 6600 XT
Kernel: 5.13.2
Drivers: amdgpu
Mesa: 21.2.2
Proton: 6.3.7

wawrzek commented 2 years ago

After further investigation, the problems seems to be with Mint. On the same hardware, Sims 4 does not on Mint 20.2, but works perfectly fine with OpenSuse Tumbleweed.

omentic commented 2 years ago

I'm having problems running The Sims 4 on Arch Linux, when I didn't have them before. It launches Origin successfully, then launches some Origin popup windows, then tries to launch the Sims, gets as far as a white fullscreen window, and then crashes.

Here is a screencast of the crash.

Any help or pointers for debugging would be appreciated. I haven't had to in a long while because of how good Proton usually is :stuck_out_tongue:

omentic commented 2 years ago

I was able to get it running with Proton-GE 29 (and only 29, 31 did not work). Maybe there's a regression somewhere...

garpu commented 2 years ago

Arch and Slackware-current are similar in a lot of respects, and I just tried with both Proton 7.0-4, and proton-ge 7.25. 7.0-4 crashed on me, but ran the second try. (Which happens a lot with Origin games.) Proton-ge, I had no issues. Could it be another instance of glibc 2.36 causing crashes? Sims doesn't use EAC, though, and it wouldn't explain why proton-ge works. Are you using the patched version of glibc? (I know Slackware's glibc has a lot of the newer patches for it, including the one that fixes EAC.)

No problems with Proton-ge 7.31.

Madoshakalaka commented 2 years ago

On Arch linux, game doesn't launch with Proton-ge 7.38

wispoffates commented 2 years ago

On Arch linux, game doesn't launch with Proton-ge 7.38

Works on Arch for me we Proton-ge 7.37. There were a few days there that the new EA launcher broke it for me but that was over a week ago.

Madoshakalaka commented 2 years ago

On Arch linux, game doesn't launch with Proton-ge 7.38

After an update of sims4, Proton-experimental now works.

Cheaterman commented 2 years ago

This is highly borked for me, on both machines I tried. EA App can install and run, except when it runs the best I can get is "BETA" written at the top in a black banner, where I also get the "minimize" and "close" buttons (_ and X). I'm unable to start the game, I'm unable to even create an account on EA website to try and bypass this whole thing (people say associating an EA account with the Steam one could help).

Any help would be highly welcome! I obviously tried what's on protondb (protontricks d3dcompiler_47 and liberation), I tried quite a few versions of Proton (6.3, 7.x, experimental, GE) and nuking my prefix in between, zero success...

kisak-valve commented 1 year ago

EA App Crashing

Issue transferred from https://github.com/ValveSoftware/Proton/issues/6375. @MoW9CHh posted on 2022-12-10T08:46:57:

Compatibility Report

Name of the game with compatibility issues: Sims 4
Steam AppID of the game: 1222670

System Information

GPU: R9 390
Driver/LLVM version: Mesa 22.0.5
Kernel version: 5.15.0-56-generic x86_64
Link to full system information report as Gist: edit to add: https://gist.github.com/MoW9CHh/b414af55b8d88d1b93329e72104b608a
Proton version: Experimental, 7.0-5, 6.3-8, Hotfix, et al.

I confirm:

[X] that I haven't found an existing compatibility report for this game.
[X] that I have checked whether there are updates for my system available.

Compressed log file was too large to attach, here's a link: https://file.io/GaeZ5LHBQiYb

Symptoms

From late November up through Dec 6, the game ran relatively well. Occasionally, I would need to do the "delete the game's compatdata folder" trick to get the EA app to run successfully. But, starting the 6th, I'm unable to get past the app crashing. I have tried:

Deleting the compatdata folder and trying multiple Proton versions.
Running updates on my machine.
Running the Steam client beta.
Power cycling, obviously.

Reproduction

Attempting to launch the game from the Steam client

kisak-valve commented 1 year ago

Hello @MoW9CHh, at the moment, it looks like Proton Experimental has the best chance of running with the "Fix EA Desktop failing to update rendering games unplayable. (may require a few game restarts)" note in https://github.com/ValveSoftware/Proton/wiki/Changelog.

Can you try to let the game run with Proton Experimental multiple times and see if it works through the snafu? Also, please note that the PROTON_USE_WINED3D launch option is not considered supported. (That might be irrelevant to your issue.)

MoW9CHh commented 1 year ago

Hi @kisak-valve - I misunderstood how the issue reports are sorted, thanks for taking care of that for me.

I had tried starting it at least 10 times in a row, each with the same result. For good measure, I deleted the game's compatdata folder and started "from scratch" with the log, with 5x restarts. Log here: https://file.io/G6OP6N6YhQbF

If I omit the PROTON_USE_WINED3D bit, it throws an error about my ancient graphics card not being supported. And, up until the 6th, it worked with that option.

kisak-valve commented 1 year ago

If I omit the PROTON_USE_WINED3D bit, it throws an error about my ancient graphics card not being supported. And, up until the 6th, it worked with that option.

Your video card is part of AMD's Sea Islands (CIK) generation video cards. By default, the linux kernel uses the radeon kernel module with this generation, but that kernel module is not compatible with Vulkan. https://github.com/ValveSoftware/Proton/wiki/For-AMD-users-having-issues-with-non-OpenGL-games is worth a read.

MoW9CHh commented 1 year ago

@kisak-valve Thank you, it started on the first try.

WinLinux1028 commented 1 year ago

On XWayland, it freezes after about a dozen seconds to a minute after starting. On Xorg, it works fine. I am using KDE, is it the same for other desktop environments such as GNOME?

maplehobo commented 1 year ago

After recent update game crashes before launch.

Gist: https://gist.github.com/maplehobo/aae4f6e33e389d4348b18733cc54b858

Proton log: steam-1222670.log

robotman40 commented 1 year ago

After recent update game crashes before launch.

Gist: https://gist.github.com/maplehobo/aae4f6e33e389d4348b18733cc54b858

Proton log: steam-1222670.log

Same thing here

garpu commented 1 year ago

For those who are having trouble with it crashing just after a Sims update, have you tried resetting the proton prefix? I had the same issue, and refreshing the prefix worked. Back up your saves and mods first!

1.) BACK UP YOUR SAVES. (These aren't in the steam or EA cloud.) They're in ../compatdata/1222670/pfx/drive_c/users/steamuser/My Documents/Electronic Arts/The Sims 4 (Mods, too, if you use them. I don't, so I'm not sure where they are.) 2.) rm -rf 1222670/ in compatdata 3.) restart the sims.

I can't stress enough to back up your saves. I deleted a prefix once, and lost them. It was a bummer.

garpu commented 1 year ago

Are Steam cloud saves something that can be enabled on Steam's side? Or would one have to raise that issue with EA? It's kind of annoying to have to restore saves manually every other week because of needing to delete the prefix to get the EA app working...

kisak-valve commented 1 year ago

EA App for Sims 4 (considered "playable") with Proton Experimental on Steam Deck not installable

Issue transferred from https://github.com/ValveSoftware/Proton/issues/6788. @ell1e posted on 2023-05-19T15:00:14:

Compatibility Report

Name of the game with compatibility issues: Sims 4
Steam AppID of the game: 1222670

System Information

GPU: don't know (Steam Deck 64GB with default Steam OS install)
Driver/LLVM version: don't know (Steam Deck 64GB with default Steam OS install)
Kernel version: don't know (Steam Deck 64GB with default Steam OS install)
Link to full system information report as Gist:
Proton version: whatever is shipped by Steam as Proton Experimental as of 2023-05-19

I confirm:

[x] that I haven't found an existing compatibility report for this game. I have actually, but it describes different symptoms, even though also connected to EA App and it no longer launching but it seems to be for existing installs: https://github.com/ValveSoftware/Proton/issues/6396
[x] that I have checked whether there are updates for my system available.

Symptoms

Install the game via a fresh download or delete all local data via verify game cache so it throws away the proton folder
Launch, which triggers EA App install process
EA App will eventually show a big warning symbol with no text other than a "Send error report" button. After using that button, everything will quit. If you try to launch the game again afterward, it just won't launch and immediately quit.

Reproduction

See symptoms

ell1e commented 1 year ago

alasky17 commented 1 year ago

@ell1e A couple of further questions since we cannot reproduce locally - 1) Could you try Proton 8.0-2 and see if you see the error consistently there too? 2) Could you get a log using Proton Experimental with some extra logging channels? "PROTON_LOG=+uiautomation,+oleacc %command%"

hartmark commented 1 year ago

@ell1e A couple of further questions since we cannot reproduce locally -

1. Could you try Proton 8.0-2 and see if you see the error consistently there too?

2. Could you get a log using Proton Experimental with some extra logging channels? "PROTON_LOG=+uiautomation,+oleacc %command%"

https://www.dropbox.com/s/1ugpr2b9l37j2d6/steam-1222670.log?dl=0

This is the console output:

``` ac_compute_device_uuid's output is based on invalid pci bus info. ac_compute_device_uuid's output is based on invalid pci bus info. ac_compute_device_uuid's output is based on invalid pci bus info. GameAction [AppID 1222670, ActionID 1] : LaunchApp changed task to SynchronizingCloud with "" [2023-05-28 20:46:41] Background update loop checking for update. . . [2023-05-28 20:46:41] Checking for available updates... [2023-05-28 20:46:41] Downloading manifest: https://client-update.akamai.steamstatic.com/steam_client_ubuntu12 [2023-05-28 20:46:41] Manifest download: send request Installing breakpad exception handler for appid(steam)/version(1682708537)/tid(27632) GameAction [AppID 1222670, ActionID 1] : LaunchApp changed task to SiteLicenseSeatCheckout with "" GameAction [AppID 1222670, ActionID 1] : LaunchApp changed task to CreatingProcess with "" GameAction [AppID 1222670, ActionID 1] : LaunchApp waiting for user response to CreatingProcess "" [2023-05-28 20:46:41] Manifest download: waiting for download to finish [2023-05-28 20:46:42] Manifest download: finished [2023-05-28 20:46:42] Download skipped: /steam_client_ubuntu12 version 1682708537, installed version 1682708537, existing pending version 0 [2023-05-28 20:46:42] Nothing to do GameAction [AppID 1222670, ActionID 1] : LaunchApp continues with user response "CreatingProcess" /bin/sh\0-c\0PROTON_LOG=+uiautomation,+oleacc /home/markus/.local/share/Steam/ubuntu12_32/reaper SteamLaunch AppId=1222670 -- /home/markus/.local/share/Steam/ubuntu12_32/steam-launch-wrapper -- '/data/steamapps/common/SteamLinuxRuntime_sniper'/_v2-entry-point --verb=waitforexitandrun -- '/data/steamapps/common/Proton - Experimental'/proton waitforexitandrun 'link2ea://launchgame/1222670?platform=steam&theme=ts4'\0 Game process added : AppID 1222670 "PROTON_LOG=+uiautomation,+oleacc /home/markus/.local/share/Steam/ubuntu12_32/reaper SteamLaunch AppId=1222670 -- /home/markus/.local/share/Steam/ubuntu12_32/steam-launch-wrapper -- '/data/steamapps/common/SteamLinuxRuntime_sniper'/_v2-entry-point --verb=waitforexitandrun -- '/data/steamapps/common/Proton - Experimental'/proton waitforexitandrun 'link2ea://launchgame/1222670?platform=steam&theme=ts4'", ProcID 27642, IP 0.0.0.0:0 chdir /data/steamapps/common/The Sims 4 ERROR: ld.so: object '/home/markus/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. GameAction [AppID 1222670, ActionID 1] : LaunchApp changed task to WaitingGameWindow with "" GameAction [AppID 1222670, ActionID 1] : LaunchApp changed task to Completed with "" ERROR: ld.so: object '/home/markus/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored. ERROR: ld.so: object '/home/markus/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ERROR: ld.so: object '/home/markus/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ERROR: ld.so: object '/home/markus/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ThreadGetProcessExitCode: no such process 27755 ThreadGetProcessExitCode: no such process 27753 ThreadGetProcessExitCode: no such process 27644 ThreadGetProcessExitCode: no such process 27758 Game process updated : AppID 1222670 "PROTON_LOG=+uiautomation,+oleacc /home/markus/.local/share/Steam/ubuntu12_32/reaper SteamLaunch AppId=1222670 -- /home/markus/.local/share/Steam/ubuntu12_32/steam-launch-wrapper -- '/data/steamapps/common/SteamLinuxRuntime_sniper'/_v2-entry-point --verb=waitforexitandrun -- '/data/steamapps/common/Proton - Experimental'/proton waitforexitandrun 'link2ea://launchgame/1222670?platform=steam&theme=ts4'", ProcID 27754, IP 0.0.0.0:0 Game process removed: AppID 1222670 "PROTON_LOG=+uiautomation,+oleacc /home/markus/.local/share/Steam/ubuntu12_32/reaper SteamLaunch AppId=1222670 -- /home/markus/.local/share/Steam/ubuntu12_32/steam-launch-wrapper -- '/data/steamapps/common/SteamLinuxRuntime_sniper'/_v2-entry-point --verb=waitforexitandrun -- '/data/steamapps/common/Proton - Experimental'/proton waitforexitandrun 'link2ea://launchgame/1222670?platform=steam&theme=ts4'", ProcID 27754 ThreadGetProcessExitCode: no such process 27816 ThreadGetProcessExitCode: no such process 27794 ThreadGetProcessExitCode: no such process 27787 ThreadGetProcessExitCode: no such process 27773 ThreadGetProcessExitCode: no such process 27763 ThreadGetProcessExitCode: no such process 27760 ThreadGetProcessExitCode: no such process 27754 ThreadGetProcessExitCode: no such process 27752 ThreadGetProcessExitCode: no such process 27643 Game 1222670 created interface STEAMAPPLIST_INTERFACE_VERSION001 / AppList Game 1222670 created interface STEAMAPPS_INTERFACE_VERSION008 / Apps Game 1222670 created interface STEAMHTMLSURFACE_INTERFACE_VERSION_004 / HTMLSurface Game 1222670 created interface STEAMHTTP_INTERFACE_VERSION002 / HTTP Game 1222670 created interface STEAMINVENTORY_INTERFACE_V002 / Inventory Game 1222670 created interface STEAMMUSICREMOTE_INTERFACE_VERSION001 / MusicRemote Game 1222670 created interface STEAMMUSIC_INTERFACE_VERSION001 / Music Game 1222670 created interface STEAMPARENTALSETTINGS_INTERFACE_VERSION001 / ParentalSettings Game 1222670 created interface STEAMREMOTESTORAGE_INTERFACE_VERSION014 / RemoteStorage Game 1222670 created interface STEAMSCREENSHOTS_INTERFACE_VERSION003 / Screenshots Game 1222670 created interface STEAMUGC_INTERFACE_VERSION010 / UGC Game 1222670 created interface STEAMUSERSTATS_INTERFACE_VERSION011 / UserStats Game 1222670 created interface STEAMVIDEO_INTERFACE_V002 / Video Game 1222670 created interface SteamController006 / Controller Game 1222670 created interface SteamFriends015 / Friends Game 1222670 created interface SteamMatchMaking009 / Matchmaking Game 1222670 created interface SteamMatchMakingServers002 / MatchmakingServers Game 1222670 created interface SteamNetworking005 / Networking Game 1222670 created interface SteamUser019 / User Game 1222670 created interface SteamUtils009 / Utils Game 1222670 method call count for IClientAppManager::GetCurrentLanguage : 1 Game 1222670 method call count for IClientAppManager::GetAvailableLanguages : 1 Game 1222670 method call count for IClientAppManager::GetAppInstallState : 2 Game 1222670 method call count for IClientUtils::RecordSteamInterfaceCreation : 22 Game 1222670 method call count for IClientUtils::GetSteamUILanguage : 1 Game 1222670 method call count for IClientUtils::GetAppID : 24 Game 1222670 method call count for IClientUser::GetSteamID : 1 Uploaded AppInterfaceStats to Steam Installing breakpad exception handler for appid(steam)/version(1682708537)/tid(27870) Installing breakpad exception handler for appid(steam)/version(1682708537)/tid(27871) ```

hartmark commented 1 year ago

I managed to get it working by installing the Origin client in Lutris, it wanted to be upgradet to EA desktop application and after done that I Installed The Sims 4 in EA Desktop.

Then I were missing my addons from Steam so I manually copied the EP SP GP* folders from /data/steam/steamapps/common/The Sims 4 folder to /data/origin/drive_c/Program FIles/EA Games/The Sims 4

Then I also made a bind-mount between the document folder by adding this to the /etc/fstab file so I don't need to move the saves between the installations if I get steam working again in the future.

/data/steamapps/compatdata/1222670/pfx/drive_c/users/steamuser/Documents/Electronic\040Arts/The\040Sims\0404
/data/origin/drive_c/users/markus/Documents/Electronic\040Arts/The\040Sims\0404 none    bind    0       0

alasky17 commented 1 year ago

@ell1e @hartmark If you can still reproduce the failure, or if you ever see this again with the EA launcher in another game, could you try adding WINEDLLOVERRIDES="tabtip.exe=d" %command% to the launch options and seeing if that helps?

hartmark commented 1 year ago

@ell1e @hartmark If you can still reproduce the failure, or if you ever see this again with the EA launcher in another game, could you try adding WINEDLLOVERRIDES="tabtip.exe=d" %command% to the launch options and seeing if that helps?

I tried that, It's the same result, the process dies after showing the link2ea window.

Do you want new logs or something? I did test with the proton experimental.

alasky17 commented 1 year ago

@hartmark Thank you for checking that - it just narrows down one possibility unfortunately :( Are you also seeing this on a deck, or if not, could you provide the system info for the machine where you are seeing it the EA crash? (Please copy the output of Steam menu -> Help -> System Information and Steam Runtime Diagnostics and put it in a gist, then include a link to the gist in this issue report.)

A few more questions: 1) Do you know if you have linked your EA account to your Steam account? This should be semi-permanent, so once you link for one game, it will link both accounts together. 2) Have you tried other EA launcher games besides The Sims 4?

Unfortunately, the first log you provided didn't give us much to go off :/

hartmark commented 1 year ago

I have linked my EA account to Steam.

This error is on a Arch Linux laptop, I have a steam deck I an try launch from aswell if wanted.

https://gist.github.com/hartmark/0a48bd407f26d77d86c53c6379e86ce6

I have another machine which have Mass Effect installed so I can try see how that will go.

alasky17 commented 1 year ago

@hartmark If you get the same failure on the Steam deck, that would certainly be interesting. Also, if you have not tried deleting the prefixes yet, that could help. However, if you got it working through Lutris, I don't want you to mess up your setup :)

hartmark commented 1 year ago

@hartmark If you get the same failure on the Steam deck, that would certainly be interesting. Also, if you have not tried deleting the prefixes yet, that could help. However, if you got it working through Lutris, I don't want you to mess up your setup :)

I just verified it working without issues on my stream deck.

I have tried deleting my prefixes before without any luck. When deleting my prefix sometimes it even fails installing the EA app.

nikspyratos commented 1 year ago

I seem to be in the camp of launch failing entirely, not even seeing the EA app. There seem to be some reddit reports too.

Tried in both SteamOS and desktop mode, tried with Proton GE 8-2, 8 and 7. Haven't tried fiddling with the prefix since in this and #6766 it seems it's inconsistent in if it helps again.

FWIW, I did launch Sims 4 successfully and played before the latest update, back in early May.

hartmark commented 1 year ago

It seems to be working for me again. https://github.com/ValveSoftware/Proton/issues/6766#issuecomment-1610197529

nikspyratos commented 1 year ago

It seems to be working for me again. #6766 (comment)

Is this possible for stock SteamOS users too?

The EA app launches for me nowadays after deleting the pfx, but errors on install.

nikspyratos commented 1 year ago

Launches fine now after latest Steam Deck/Proton updates.

kisak-valve commented 1 year ago

(ea app)(Problem) Proton 8.0-4 Release Candidate testing still have some EA APP problems

Issue transferred from https://github.com/ValveSoftware/Proton/issues/7112. @00pandora00 posted on 2023-09-18T14:30:25:

i make this post to make a space about the problems of EA App that still persist.

everybody feel free to post your problems down here

My problem: Sims 4 have a weird lag when you start to play (after the main menu)

00pandora00 commented 1 year ago

(ea app)(Problem) Proton 8.0-4 Release Candidate testing still have some EA APP problems

Issue transferred from #7112. @00pandora00 posted on 2023-09-18T14:30:25:

i make this post to make a space about the problems of EA App that still persist.

everybody feel free to post your problems down here

My problem: Sims 4 have a weird lag when you start to play (after the main menu)

update problem solved:

it was a driver issue, updating to the AMDGPU drivers from radeon drivers fixed the problem

garpu commented 2 months ago

Kind of a piddly little issue that's more annoying than game-breaking, but the audio in Sims 4 has been too low for awhile.

System info: https://gist.github.com/garpu/95def66aaf29c8febfbedf38b5982275 (my sound card is an M-Audio delta 1010LT.)

Looking on the EA forums, this seems to be a problem windows users have, as well, so I'm not sure if it's a proton issue or a Sims issue.

rasmus91 commented 1 month ago

Right, so my wife who plays this game a lot is having two issues, the first is that the EA Launcher will not install/configure correctly with current Proton version, and I have to select 6.xx, then it installs and ends up in an entire black window. Then the games is stopped through the steam UI, and then proton is changed for a later version, and all is well.

But the other issue is as follows: every time she tries to travel to the 'magic realm' the game crashes with the following error: sims4-magic-realm-travel-crash

I don't have a full log yet, but I can make one the next time she has played it.

ValveSoftware / Proton

The Sims 4 (1222670) #4174

Compatibility Report

System Information

I confirm:

Symptoms

Reproduction

Compatibility Report

System Information

I confirm:

Symptoms

Reproduction

Compatibility Report

System Information

I confirm:

Symptoms

Reproduction

Compatibility Report

System Information

I confirm:

Symptoms

Reproduction