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ValveSoftware / Proton

Compatibility tool for Steam Play based on Wine and additional components
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Pax Dei (1995520) #7846

Open ca1f opened 3 months ago

ca1f commented 3 months ago

Compatibility Report

System Information

I confirm:

steam-1995520.log.gz

Symptoms

Reproduction

Always.

Edited 19-06-2024: Added missing information and fixed some spelling mistakes.

hsmalley commented 3 months ago

I'm seeing the same thing. When I look at the game log I'm seeing a disconnect/timeouts every time I get dropped back into the menu. My friends running windows haven't had this problem. But I've seen other people in their discord saying they're having the same problems. Not sure what side the problem is on

[2024.06.19-22.05.42:704][994]LogNet: Warning: UNetConnection::Tick: Connection TIMED OUT. Closing connection.. Elapsed: 0.02, Real: 56.45, Good: 56.45, DriverTime: 37.52, Threshold: 15.00, [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED
[2024.06.19-22.05.42:705][994]LogNet: Error: UEngine::BroadcastNetworkFailure: FailureType = ConnectionTimeout, ErrorString = UNetConnection::Tick: Connection TIMED OUT. Closing connection.. Elapsed: 0.02, Real: 56.45, Good: 56.45, DriverTime: 37.52, Threshold: 15.00, [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED, Driver = GameNetDriver PDNetDriver_2147468528
[2024.06.19-22.05.42:705][994]LogPaxDei: Error: Network Failure: ConnectionTimeout
[2024.06.19-22.05.42:705][994]LogBlueprintUserMessages: [BP_NetworkingSystem_C] OnNetworkFailure: ConnectionTimeout
[2024.06.19-22.05.42:705][994]LogNet: Warning: Network Failure: GameNetDriver[ConnectionTimeout]: UNetConnection::Tick: Connection TIMED OUT. Closing connection.. Elapsed: 0.02, Real: 56.45, Good: 56.45, DriverTime: 37.52, Threshold: 15.00, [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED
[2024.06.19-22.05.42:705][994]LogPaxDei: Error: OnNetworkFailure: 'UNetConnection::Tick: Connection TIMED OUT. Closing connection.. Elapsed: 0.02, Real: 56.45, Good: 56.45, DriverTime: 37.52, Threshold: 15.00, [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED'
[2024.06.19-22.05.42:705][994]LogNet: NetworkFailure: ConnectionTimeout, Error: 'UNetConnection::Tick: Connection TIMED OUT. Closing connection.. Elapsed: 0.02, Real: 56.45, Good: 56.45, DriverTime: 37.52, Threshold: 15.00, [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED'
[2024.06.19-22.05.42:705][994]LogNet: UNetConnection::Close: [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED, Channels: 91, Time: 2024.06.19-22.05.42
[2024.06.19-22.05.42:705][994]LogNet: UNetConnection::SendCloseReason:
[2024.06.19-22.05.42:705][994]LogNet:  - Result=ConnectionTimeout, ErrorContext="ConnectionTimeout"
[2024.06.19-22.05.42:705][994]LogNet: UChannel::Close: Sending CloseBunch. ChIndex == 0. Name: [UChannel] ChIndex: 0, Closing: 0 [UNetConnection] RemoteAddr: 54.80.183.23:31314, Name: PDNetConnection_2147468527, Driver: GameNetDriver PDNetDriver_2147468528, IsServer: NO, PC: Controller_23113924-17fa-4772-a81f-68821e4e16b6, Owner: Controller_23113924-17fa-4772-a81f-68821e4e16b6, UniqueId: STEAM:STEAMID_REDACTED
[2024.06.19-22.06.12:164][995]LogNet: Connection failed; returning to Entry
ahjolinna commented 3 months ago

the game crashes xwayland at times, my guess because the load becomes to heavy, I'm getting this error: [ 2215.647500] [ T3043] [drm:nv_drm_gem_alloc_nvkms_memory_ioctl [nvidia_drm]] ERROR [nvidia-drm] [GPU ID 0x00000100] Failed to allocate NVKMS memory for GEM object need to reboot the system every time.

not sure if this is nvidia-driver issue or xwayland or game or proton.

here is a 43mb log file using proton-ge : download link

my spec:

Operating System: openSUSE Tumbleweed 20240618
KDE Plasma Version: 6.1.80
KDE Frameworks Version: 6.4.0
Qt Version: 6.7.1
Kernel Version: 6.9.4-1-default (64-bit)
Graphics Platform: Wayland
Processors: 16 × AMD Ryzen 7 5700G with Radeon Graphics
Memory: 46.3 GiB of RAM
Graphics Processor: NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2 (driver v555.52.04)
ahjolinna commented 3 months ago

Symptoms

* FPS sporadically drops to 0 for some time while walking in the world, sometimes the client recovers in time, sometimes timing out and getting kicked by the game server.

* Unable to open the map, FPS drops to 0 and client lags fully until being kicked from the server.

* Loading takes an unusual large amount of time.

these mentioned issues are more or less game or server related issues and the devs are aware of them, they are trying to fix them asp (hopefully mostly resolved in a week)

I recommend follow their discord channel for more up-to-date info ; https://discord.gg/paxdei

here is an unofficial game issue tracker (made by community manager): https://trello.com/b/HKnGk1JW/pax-dei-known-issues

hsmalley commented 3 months ago

I suspect this has to do with proton / easy anti-cheat more than than the servers. On Windows there's no excessive load times, fps drops, map drops, etc. Getting kicked/dropped when opening the map smells like EAC to me TBH.

The performance & load times seem to be slightly better using Proton-GE too. I'm not seeing anything in the logs that would confirm that and without the hard data to go on it's hard to know exactly what is at fault. If someone has an idea on how to confirm it I'm happy to try it out.

~They did post in discord that they're looking into the login problems still. Nothing mentioned about the other problems we're seeing. So maybe whatever they're doing will help us, but I'm doubtful.~

They posted that they login problems were fixed. I can confirm that whatever they did just made the problem worse, at least for me. I have to try to enter the world at least 5x for it to load. Then it's just a roll of the dice if/when I loose connection and get dropped into the lobby

VirtualJunky commented 3 months ago

Same issues here, extreme load times, map kicks you out to character select, and random freezes when exploring. Got about 20 hours so far playing with a group of 4 (3 Windows users and myself) and none of them have any of these issues, one has much worse specs then me.

For them its about 30-45 seconds from boot to be online and playing as Windows users. I can't even get past the broken splash screen in that time, it takes me about 5 minutes to get in. Once you actually get to character select and try to enter the world if the loading screen stalls to long (which is SUPER often) the server will disconnect you. With System Monitor open you can see the point where the network up/down goes to zero, and 10-15 seconds later you are back on character select. Likewise in-game and exploring sometimes you will get a long freeze, if its long enough you will see the same.

I've tried multiple versions of Proton, tried with and without multiple launch commands, went in and manually edited the graphics settings file and made every option zero (game now looks like its from the early 90s) and made absolutely zero difference.

I pretty sure these issues have nothing to do with server issues as until you get to character select you aren't actually connected to the server as shown by network activity, and the loading and freezing issues are still present. I can also confirm this has nothing to do with hardware as someone in my group has a 980 TI, and I have a 3080, they get in under a minute and have low-ish FPS as expected but don't have random drops to character select or 5-10 second long freezes, also their map works. All absolutely issues with some sort of conflict between Game/EAC/Proton.

My neofetch: Screenshot from 2024-06-24 03-53-36

ca1f commented 2 months ago

@VirtualJunky yep, this reflects exactly the same experience I have with the game. Insane loading times, and none of the people in my group who are playing on windows have a similar problem.

@hsmalley how did you acquire these debug logs?

hsmalley commented 2 months ago

@ca1f Check the log files for the game.

I normally do tail -f ~/.steam/steam/steamapps/compatdata/1995520/pfx/drive_c/users/steamuser/AppData/Local/PaxDei/Saved/Logs/PaxDei*

so I can watch everything go by as I try to login.

VirtualJunky commented 2 months ago

Got some info I just found that I wanted to add. When running around the world my game often freezes for 1-3 seconds at a time, sometimes this will disconnect you, mentioned that above. But when I go into free cam (F7, and Alt+Scroll to adjust speed for those that don't know) I can zoom around the map with flawless performance. The only thing you don't see in free cam is animals and players, which makes me think the stuttering issue has to do with animals/players loading or unloading as you explore on foot.

Was curious if anyone else has the same results.

hsmalley commented 2 months ago

I opened a support ticket with them directly, #6411 if you want to reference if/when you make your own ticket with them.

olekw commented 2 months ago

I submitted my own Support Ticket with Mainframe (6736) and referenced @hsmalley's as well.

I went through my Proton error log and I match OP on the first 20 but then I have the following (4 each): 2660.815:01c4:01c8:warn:seh:OutputDebugStringW L"Fatal error: [File:D:\tc_work\f667cdf70eb90d0e\UE\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 1274] \nGameThread timed out waiting for RenderThread after 120.00 secs\n" 2660.833:01c4:0304:warn:seh:OutputDebugStringW L"[2024.06.28-19.40.43:930][ 6]LogWindows: Error: appError called: Fatal error: [File:D:\tc_work\f667cdf70eb90d0e\UE\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 1274] \nGameThread timed out waiting for RenderThread after 120.00 secs\n\r\n\r\n\r\n" 2660.835:01c4:0304:warn:seh:OutputDebugStringW L"[2024.06.28-19.40.43:932][ 6]LogWindows: Windows GetLastError: Success. (0)\r\n"

At that point the game hangs and generally crashes if left on its own for an hour or so. Or locks up my whole computer...

GPU is RX 6900 XT and I was able to play fine in the first Pax Dei alpha but not anymore. Something Proton-related clearly changed!

olekw commented 2 months ago

@hsmalley how did you acquire these debug logs?

You can also use this launch option in Steam to get a nice Proton error log conveniently deposited in your home directory: PROTON_LOG=1 %command%

hsmalley commented 2 months ago

They responded to my ticket and asked for some screen captures. I sent them some recordings. They seem interested in hearing feedback and exploring a fix, would be pretty awesome of them if they do but not holding my breath

Also @olekw THANKS!!! I'll give that a go!!

hsmalley commented 2 months ago

They closed my ticket with the normal boiler plate of it's only supported on windows 10/11 etc etc... Sorry not sorry. Sad but expected :shrug:

olekw commented 1 month ago

I'm not sure how much of this is a Proton issue and how much of this is a developer-unwilling-to-make-any-effort-for-Proton-support issue. I'm opening another ticket to ask for a timeline for Proton support. If they can't provide at least an estimate, I'm going to ask for my money back. Hate doing that but, in the long run, I don't want to get involved with a company that doesn't care whether or not I can run their game.

olekw commented 2 weeks ago

Additional data point: the Pax Dei update on September 5th finally allowed me to start the game! But only with GE Proton 9-12. Proton Experimental still crashes on boot. Perhaps that will help someone understand the issue better.

olekw commented 2 weeks ago

Ok, today's Proton Experimental update works now! Well, at least it doesn't crash on boot anymore.