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Steam Deck OLED Wont Connect to Wifi 6 Networks + Waking itself up as a result #1253

Open RedAsKetchum opened 10 months ago

RedAsKetchum commented 10 months ago

Your system information

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen.

Right off the bat when turning on the OLED for its first time set up I couldn't connect to any networks. I keep receiving a message in read informing me I'm unable to connect. The only way I was able to complete the set was using a Mobile Hotspot.

Once I'm connected to a mobile hotspot I'm strangely allowed to connect to my router's network 2.4Ghz or 5Ghz. However, there are times when either coming back from sleep or turning the Sd back on shows you are no longer connected to the WIFI.

If you try to connect to the networks you are received with another unable to connect message. If you set the Steam Deck to sleep after being unable to connect to the WIFI, the Steam Deck will wake itself up after a few seconds.

If you forget the networks you cant connect to it causes all networks to no longer be detected requiring a reboot to end up in the same loop.

@lostgoat has this issue been replicated or is the team aware of it?

Steps for reproducing this issue:

  1. Try to connect to a WIFI 6 network on Steam Deck OLED.
  2. Unable to connect message pops up.
  3. Set the device to sleep to reproduce the wake bug while still unable to connect to WIFI 6.
AlinJiang commented 10 months ago

Many more reports in these threads: https://steamcommunity.com/app/1675200/discussions/0/4038101970203502664/ https://steamcommunity.com/app/1675200/discussions/0/4038101970207124286/ https://www.reddit.com/r/SteamDeck/comments/184qmx3/my_oled_wont_connect_to_my_wifi/

Most people experiencing this issue are using ASUS routers, but there are also several reports with TP-Link and Motorola routers.

RedAsKetchum commented 10 months ago

Many more reports in these threads: https://steamcommunity.com/app/1675200/discussions/0/4038101970203502664/ https://steamcommunity.com/app/1675200/discussions/0/4038101970207124286/ https://www.reddit.com/r/SteamDeck/comments/184qmx3/my_oled_wont_connect_to_my_wifi/

Most people experiencing this issue are using ASUS routers, but there are also several reports with TP-Link and Motorola routers.

I am indeed using an asus router (GS-AX3000). Never had this issue on the LCD version though.

braids commented 10 months ago

Having the same issue here where I cannot connect to either 2.4GHz or 5GHz Wifi on my router with my LE 1TB OLED Steam Deck. Router model is a Netgear R6300, firmware V1.0.2.80_1.0.59. The SSIDs for each network are different. 2.4GHz is running on Channel 4 on mode "Up to 450Mbps", 5GHz is running on Channel 44 on mode "Up to 600Mbps".

Steam Deck information:

LukeShortCloud commented 10 months ago

I had to switch my ASUS RT-AX86U router to use WPA2 and WPA3 for Wi-Fi authentication (it was previously only set to WPA2). Otherwise, I could not connect to either my 2.4 or 5 GHz Wi-Fi networks. Someone had the same exact issue with that router here:

https://steamcommunity.com/app/1675200/discussions/0/4038101970203502664/?ctp=14#c4038102696010771750

Wi-Fi worked during the first-time setup on my Steam Deck OLED Limited Edition to download the latest SteamOS, Steam client, and firmware updates. After that, it never worked again until I changed my router to use WPA3. It seems like a Wi-Fi firmware update broke WPA2 authentication. A factory reset did not change the situation.

michal-grzelak commented 10 months ago

I don't know if the root cause is the same, but in my case it had slightly different effect.

I have TP-Link AX50 router and disabled 160Mhz to be able to connect to the network on the Steam Deck. And while I was able to connect to either 2.4Ghz or 5Ghz network with 160Mhz disabled, my connection was really unstable.

What I mean by unstable? I was losing connection every 10-20s for the duration of 20-60s and this cycle would go indefinitely (time random each time). By losing connection I don't mean the device would disconnect from the Wi-Fi network, but that even though the device was connected, it appeared as if connection was frozen during that time.

How it looked like? When downloading a game in Steam, it would download for said 10-20s and then stop downloading for 20-60s, then Steam would resume the download and so on. The game would download eventually, but it's pain. The download speeds were heavily severed too, as reported by other users. In desktop mode the timeouts were longer and working periods shorter. In desktop mode I couldn't download anything as ALL downloads would timeout. When going into "Discover" app, I would get a timeout loading app list. When it somehow loaded I couldn't download any app due to inevitable timeout. I tried to download Firefox and the download timeout all the time (I tried ~30 times).

Things I tried:

None of the steps helped with instability. What worked though, I was able to get a stable connection when I created a hotspot on my phone. However, I do not treat it as a fix because I have limited data I can use and besides it's not a fix. But it's worth noting that it worked stable on a hotspot.

Steam Deck information:

It is important to note that ALL my other devices are operating normally and do not have such behavior. They still have access to the internet during the timeout period on Steam Deck.

Also @lostgoat, I would like some sort of confirmation whether it's a software issue you can replicate or it's hardware. If it's hardware then it probably never be fixed, so it won't work with my router probably and I won't bother.

Sample photo of a cycle in Steam (this go on and on as described above): IMG_1457

AndrewJRichardson commented 10 months ago

I am able to connect to WI-FI but it is not working at full capacity. It doesn't use the full speed available. It also some times drops to an extremely slow speed (like 120Kbps) and requires a rebooting the Deck to get speeds above that.

NuVanDibe commented 10 months ago

I have the same issue here. Same router as Luke: Asus RT-AX86U. Wifi driver seems to crash when I try to connect to it, and it can't find any wifi networks after that until I reboot the unit. It DOES connect to my Linksys WRT1900ACS. Attached dmesg dmesg.txt

AlinJiang commented 10 months ago

Taking a look at the log shared by @NuVanDibe , found log entries saying that the device does not support the 80 MHz band:

80 MHz not supported, disabling VHT.

This means Steam Deck OLED does not even support VHT(Very High Throughput) using 80 MHz, not even mentioning 160 MHz. VHT is a part of WiFi6 standard.

This to me is clearly false advertising, no matter the current wifi hardware supports WiFi 6E or not, the firmware (software) doesn't support that.

RodoMa92 commented 10 months ago

Replying to https://github.com/ValveSoftware/SteamOS/issues/1253#issuecomment-1832984655

Nope, this is wrong. That message means that on the current frequencies where the AP is broadcasting 80 MHz+ is not supported due to not available overlapping bands, not that is not supported by the hardware. The user need to change it to have them usable again. See here for a table https://en.m.wikipedia.org/wiki/List_of_WLAN_channels

RodoMa92 commented 10 months ago

Replying to https://github.com/ValveSoftware/SteamOS/issues/1253#issuecomment-1832984655

The interesting part in that log is as soon as this command is issues from the driver, the firmware just crash and keep resetting over and over again.

[ 210.854575] ath11k_pci 0000:03:00.0: WMI_VDEV_PARAM_SET_HEMU_MODE 3 0x30

And two seconds later

[ 211.578584] ath11k_pci 0000:03:00.0: start to reset for rddm [ 211.578598] ath11k_pci 0000:03:00.0: rddm_vec_entry_num=9 entries=10

At least with Qualcomm there is a lot of stuff to go on in that log. I'm still struggling with wireless issues on my original Realtek crap wireless, with no way to report bugs since it just locks up. Would love if Valve is tracking something for that.

I'll still find ironic how they are still struggling with the same issues even after changing vendors.

NuVanDibe commented 10 months ago

We can't really expect valve to do Qualcomm's job for them. As frustrating a circumstance as this is, I'll give valve the benefit of the doubt. They may not have tested this with our hardware and yes, while that's their responsibility, saying a lawsuit is "waiting to happen" won't solve our problem, and honestly it should be Qualcomm who steps up here. My view is that they are the ones who let Valve down, and as a result of that, us.

The other option is Valve designs, manufacturers, and supports their own WiFi chipset.

Onto more constructive things, I'd like others here to provide similar logs who are experiencing the same issue, or even if you're not. Also post your router model number and hardware revision. That's the only way this gets fixed.

michal-grzelak commented 10 months ago

Replying to https://github.com/ValveSoftware/SteamOS/issues/1253#issuecomment-1833873472

Yes and no. It’s not like someone forced them to use this chip and that firmware. You can’t move responsibilty like that and especially onto users. Like „give us debug info or we won’t fix it”. You can’t just stitch some hardware together, give it to users and expect them to be beta testers. When you release a product - you are responsible for it. When sth is broken, you can’t just expect that users will give you full debug data so that you can „maybe” fix it.

And I say this as a dev myself. When sth doesn’t work, usually I debug, verify, check and find the root cause without multitude of user’s detailed debug info. They say sth doesn’t work and it’s my job to fix it. And they have full right to expect that sth works and is fixed when it doesn’t. Not that - „now provide me debug info for next 7 days or we won’t fix it”.

Also as I said, it’s Valve who chose THAT particular chip and chose THAT particular company to provide the drivers. It wasn’t a random choice by non-tech person, it was probably carefully analysed by many engineers, so I can’t comprehend how such bugs can happen. Because we are not talking about non-breaking or really hard to find bugs. It’s literally WiFi6 they ADVERTISED, how is that it wasn’t tested?

RedAsKetchum commented 10 months ago

@lostgoat Can you please at least acknowledge the issue? Its been over a week since the OLED released and we still cant use the Advertised WIFI 6 Feature. It simply does not work and I cant believe nobody is saying anything about such a crazy problem. Imagine getting a Steam Deck for Christmas to find out you cant connect to the WIFI... Whats the point of such an expensive device thats lacking such core functionality?

australok commented 10 months ago

i want to believe that Steam didnt use cheap chips to avoid costs, because me as a user im having a huge bad moment with the device, whats the point of such hardware if it doesnt have any wifi connectivity, i want to believe that they didnt made a rush delivery to reach xmas, incorrect password all the time, i didnt knew i had to be a programmer just to download a game of 200 mb, thanks steam!

JakeyPrime commented 10 months ago

+1 to this issue, but not on Asus or Nighthawk stuff from Netgear or whoever, I'm on enterprise grade Wifi 6 compatible Meraki equipment, used in schools, hotels, etc.

I can't connect no matter what, which means in places that the deck is perfect for, it can't connect to wifi.

australok commented 10 months ago

hey @lostgoat, good morning, please , can u confirm that this issue is being look at? its not good to be stuck with a 700 usd hardware that doesnt work

thanks in advance

and this is my probe for my deck https://linux-hardware.org/?probe=4704035dff

cantaeus commented 10 months ago

Same issue here

johnwayne1930 commented 10 months ago

Same here, can't connect my OLED 1TB to any wifi except the phone hotspot, weird.

Glorydayreject commented 10 months ago

@RedAsKetchum I opened a ticket with Valve and all they said was "we're aware of this issue and are working on a software fix. Disable 160 Mhz band and keep an eye on this page for updates- https://store.steampowered.com/news/app/1675200/" I asked if they know when it'll be fixed because I'm only eligible for return until December 13th and don't want to RMA a brand new device. They responded "We don't have a timeline. Want to initiate a return?"

They don't give a shit at all

bearwolf commented 9 months ago

Experiencing this on an isp provided Sagemcom F-3896. Switching bandwidth doesn't helt, but switching from 802.11ax to 802.11a+n+ac lets my OLED steamdeck connect and then it works well. I also have the wifi driver crashing issue when 802.11ax is enabled on the router. It just dies and requires a full reboot to start working again.

australok commented 9 months ago

Experiencing this on an isp provided Sagemcom F-3896. Switching bandwidth doesn't helt, but switching from 802.11ax to 802.11a+n+ac lets my OLED steamdeck connect and then it works well. I also have the wifi driver crashing issue when 802.11ax is enabled on the router. It just dies and requires a full reboot to start working again.

Hey, sagemcom fast5670v2 here from T-Mobile, my ISP told me that disabling AX is impossible so i`m stuck till the deck push an update to the FW of the wifi adapter... u were able to acess your router or u had to call ur isp?

bearwolf commented 9 months ago

Experiencing this on an isp provided Sagemcom F-3896. Switching bandwidth doesn't helt, but switching from 802.11ax to 802.11a+n+ac lets my OLED steamdeck connect and then it works well. I also have the wifi driver crashing issue when 802.11ax is enabled on the router. It just dies and requires a full reboot to start working again.

Hey, sagemcom fast5670v2 here from T-Mobile, my ISP told me that disabling AX is impossible so i`m stuck till the deck push an update to the FW of the wifi adapter... u were able to acess your router or u had to call ur isp?

My ISPs firmware allows quite a lot of settings to be changed so i didn't have to call. It's almost like an off the shelf router luckily.

Nephyrin commented 9 months ago

We have been investigating this. It appears to affect only specific WiFi access points, possibly with specific settings.

If you are affected by this issue, the following information would be helpful: - Your WiFi access point's model and firmware version - Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue. (Please only mess with your access point's settings if you feel comfortable doing so!). When changing these settings, please fully reboot the Steam Deck to see if they've had an effect.

AndrewJRichardson commented 9 months ago

We have been investigating this. It appears to affect only specific WiFi access points, possibly with specific settings.

If you are affected by this issue, the following information would be helpful: - Your WiFi access point's model and firmware version - Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue. (Please only mess with your access point's settings if you feel comfortable doing so!). When changing these settings, please fully reboot the Steam Deck to see if they've had an effect.

Using an ISPs own router but it appears to be a rebranded Sagemcom F3896. It uses the ISPs own firmware though.

Disabling the 160hz band didn't make any difference. The router doesn't allow the disabling of AX unfortunately.

I am able to connect to the router but the speed is lower than on an original Deck. The speed eventually degrades over time, till it is basically unusable and will stay that way till the deck is rebooted.

AlinJiang commented 9 months ago

Router model: ASUS RT-AX86U Firmware version: 3.0.0.4.388_24231 (latest) Region: US Affected device: Steam Deck OLED Limited Edition Mitigation router setup: JUST disable 160 MHz, with all other settings remaining on, including 802.11 ax mode, 2.4Ghz & 5Ghz sharing same SSID and DFS channel. Root cause for me: 160 MHz bandwidth

opcod3 commented 9 months ago

Router model: Sagemcom F5684S_v2 Firmware version: AGGHX_1.2.1 Region: IT Affected device: Steam Deck OLED 1TB

The issue appears to be resolved if the 5GHz is setup as 802.11ac while still using a 160MHz band. Narrowing the band to 80MHz has no impact if the network is setup as 802.11ax. This may be a bug with the router firmware as checking with another device the band still appears to be 160MHz although 80MHz is set in the WebUI.

I have also played around with security settings but those appear to have no impact (WPA/WPA2 works).

australok commented 9 months ago

Router model: sagemcom fast5670v2 Firmware version: i cant access my router, only ISP can Region: PL Affected device: Steam Deck OLED 512 GB

i can`t access no 2.4. or 5.0 ghz, i cant edit my router because ISP doesnt allow me to enter my router, sill doesnt explain why all my devices can connect except the DECK

thatsthequy commented 9 months ago

Model: eero Max 7 Firmware: 7.2.0 WPA3 Transition enabled.

Deck will connect while 5Ghz is using 160Mhz wide channels, but download throughput rarely goes over 100Mbps (Steam downloads, speedtest.net in Firefox). Deck will never connect to the 6Ghz radio, which is running at 320Mhz. Other devices (iPhone, Mac) can connect in the same location with 5Ghz and 6Ghz with greater than -60 dBm RSSI, and max ISP speeds of 500Mbps. Seems the Wi-Fi driver could use some work.

Reach out to eero, I am sure they’ll be happy to help you sort these issues out.

deedeeped commented 9 months ago

Router: ASUS XT9 AX7900 Firmware: 3.0.0.4.388_23285 Steam Deck OLED 512

I can connect, but the connection usually drops after about 20 minutes and I have to reboot the Steam Deck. I’ve disabled 160mhz, tried various bands, used a dedicated band for it, and this always occurs.

I can connect with ax and 160mhz enabled, but inevitably, the connection drops regardless of the permutations I’ve tried.

I should also note that this issue disappears after I restart the deck; however, if I wake it from sleep the next day, it’s always back. Thus, I have to restart every time I’d like to use it without issues.

I’ll also note as others have that my old LCD Deck connected to this exact same network without any issues, ever. Clearly there is a problem with the drivers on the OLED.

mike-zarandona commented 9 months ago

@Nephyrin appreciate your team looking into this, happy to provide additional information or testing.

  • Your WiFi access point's model and firmware version

Model: Asus RT-AX88U Firmware: 3.0.0.4.388_24198

  • Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue. (Please only mess with your access point's settings if you feel comfortable doing so!). When changing these settings, please fully reboot the Steam Deck to see if they've had an effect.

Changing band / disabling AX has not helped in my testing.

  Related: #1280

bearwolf commented 9 months ago

Router: Sagemcom F-3896 Firmware: FAST3896_DNA_sw18.83.15.17e-9 (ISP specific, DNA is the isp) Affected device: Steam Deck Oled 512gb Region: Finland Behaviour: Steam Deck wifi crashes when trying to connect to the wifi. Needs full reboot to even scan for networks again and so on. Current fix: Disabling 802.11ax and lowering to 802.11a+n+ac. Changing bandwidth doesn't help. (Though i haven't checked as the user above if the Sagemcom bandwidth actually changes the bandwidth correctly.)

LeamingtonSpaceman commented 9 months ago

- Your WiFi access point's model and firmware version

Huawei H112-370

Hardware version: WL1H112M Software version: 10.0.3.1_(H330SP51C21) Web UI version: WEBUI 10.0.3.1(W2SP51C21) Configuration file version: H112-370-CUST 8.0.1.8(C21)

- Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue. (Please only mess with your access point's settings if you feel comfortable doing so!). When changing these settings, please fully reboot the Steam Deck to see if they've had an effect.

If I switch off 160MHz band and only have 80MHz band selected then things are fine most of the time. However, other devices like my phone and TV won't always connect to WiFi6 and occasionally won't connect at all. So I have to reinstate the 160MHz connection and then switch it back to 80MHz if I'm using the Steam Deck.

Prior to receiving the Steam Deck and having this issue, I have NEVER had any issues connecting any other device, including via WiFi6.

Crysis85it commented 9 months ago

Modem: Sagemcom F5684S_v2 firmware version AGGHX_1.3.0 (ISP issued) Steam Deck: OLED 512 SteamOS version: 3.5.7 (tested also with previous version and the version the device shipped with. First firmware update done by connecting to an external hotspot)

Initial Wi-Fi settings working for all my devices except the Steam Deck OLED: Two wi-fi networks configured on the same SSID with Bandwith Steering enabled 1 - 2.4 GHz Wireless mode 802.11a+n+ac+ax, bandwith AUTO 2 - 5 GHZ Wireless mode 802.11a+n+ac+ax, bandwith AUTO (includes 160MHz)

What happens: at boot it ask for the password tries to connect and then the message FAILED TO CONNECT appears, if i turn off the Enable Wi-Fi button and on again it stops seeing any access point (there are multiple usually visible other than mine)

Workaround to make it work: I disabled the 2.4 GHz network alltogheter, and disabled Bandwith Steering I modified the 5GHz network to Wireless mode 802.11a+n+ac and set the bandwith to 80MHz. Rebooted the device. It now connects with my Wi-Fi network and i can see other access points normally. The connection seems to be stable. However I resent the fact that i had to gimp my Wi-Fi network in order to connect with this device and also streaming from remote devices could be so much better with the more advanced network.

I also try connecting to an external hotspot (Android Samsung Galaxy S23) set up with a 6GHz band. The Steam Deck see the access point and successfully connects to it. I see reports of people with similar issues ask to RMA the device. I see no sense in it since the Wi-Fi module seems to work.

MikeAndrews90 commented 9 months ago

Router model: ASUS RT-AX86U Firmware version: 3.0.0.4.388_24231 (latest) Region: US Affected device: Steam Deck OLED Limited Edition Mitigation router setup: JUST disable 160 MHz, with all other settings remaining on, including 802.11 ax mode, 2.4Ghz & 5Ghz sharing same SSID and DFS channel. Root cause for me: 160 MHz bandwidth

Same for me except my router firmware is 3.0.0.4.388_23285 (Haven't updated yet) Region UK.

Disabling 160MHz with WPA2 only fixes it. Or like @LukeShortCloud said, enabling WPA2 and WPA3 with 160MHz enabled still, also fixes the problem 🙏

Attaching image of WiFi setup in case its useful. image

foprel commented 9 months ago

I'm experiencing the same issues with my modem, although I can connect to the Wi-Fi access point connected to that same modem:

Steam Deck Type: OLED 512GB OS version: 3.5.7 OS build: 20231122.1 Kernel version: 6.1.52-valve9-1-neptune-61

Modem: Model: Sagemcom F5359 Hardware version: 3.0 Firmware version: SGEJ1000060E

2.4GHz:

5GHz:

Wi-Fi Acces Point Model: WE620242 Firmware: 3.00.31 2.4GHZ:

The Wi-Fi issue also seems to coincide with odd behavior of the power button. When my Steam Deck refuses to connect to Wi-Fi, swiftly pressing the power button shuts down the device completely instead of putting it into sleep mode. After turning the device on again, it displays the following message: Verifying installation... It seems like it has gone into recovery mode, but only after manually turning the device off.

PXL_20231214_203523818

AustinGMartin commented 9 months ago

Your WiFi access point's model and firmware version

For further reference, I have a normal SteamDeck in addition to the SteamDeck OLED LE that I've been trying to connect, and that never had any wifi issues that I can remember. No other device in my house has had issues with my router, before or after changing any of the settings. My SteamDeck OLED LE can connect to my phones wifi hotspot with no issue.

12354 commented 9 months ago

Your WiFi access point's model and firmware version: FRITZ!Box 7590 AX (Version 7.57, which is the latest) Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue.: Disabling AX helped!

InVy1995 commented 9 months ago

OS Version: 3.5.7 OS Build: 20231122.1 Kernel Version: 6.1.52-valve9-1-neptune-61 BIOS Version: F7G0105 Steam Version: 1701289036 Steam Client Beta: No SteamOS Beta: No

Router: TELEKOM Speedport Pro Plus Firmware Version: 120141.6.0.013.0 Firmware Date: May 11th, 2023 (newest)

My Router is using a 16 MBit/s DSL + Hybrid LTE (Bonding).

LTESettings

Accessible Wi-Fi's (both SSID's are visible):

  1. Private Wi-Fi (2.4 GHz + 5 GHz)
  2. Gaming Wi-Fi (5 GHz)

Wi-Fi Encryption type: WPA2 / WPA3 (secure)

Since I received the Steam Deck OLED (1 TB, Standard Edition), I had issues connecting it to my Wi-Fi (Private & Gaming) and mobile hotspots. For the hotspots I used the following two devices: Smartphone: HUAWEI P30 Pro (2.4 GHz or 5 GHz, both not working with the Steam Deck) PC: ASUS ROG Strix Z590-E Gaming WiFi (Intel® Wi-Fi 6E AX210, supports the 2.4, 5 and 6 GHz bands)

What I tried to resolve the Wi-Fi issue:

Most of the time I'm still not able to connect it to my Wi-Fi and even if, it's not stable at all. I RMA'd my Steam Deck today. Maybe I'll rebuy it within the next months. Seems like there are currently too many issues with the Steam Deck (Wi-Fi, USB, Audio, ect.).

WiFiSettings

almMontibeller commented 9 months ago

I have this issue.

"If you are affected by this issue, the following information would be helpful:"

Intro Had it working fine on the first few days. Then I started to see a slow degradation in uptime, to the point where now I am most of the time offline, and when some connection eventually kicks in randomly (usually after a reboot), it lasts for about a minute before dying (initially it was a couple hours even). Router: German Telekom's SpeedPort Pro Plus (not sure what it was rebranded from)

- Your WiFi access point's model and firmware version

Dual-band same SSID, WPA2/WPA3

image image

- Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue. I tried individually 2.4GHz and 5GHz with different names, and also different channels, but no success. Disabling AX, it seems to eliminate the issue (pending some more longer-term testing).

zekink commented 9 months ago

Just adding my info here as I also have the same issue.

Steam Deck Model: 1tb OLED OS Version: 3.5.7 OS Build: 20231122.1 Kernel Version: 6.1.52-valve9-1-neptune-61 BIOS Version: F7G0105 Steam Version: 1702079146

Router: Sagemcom F-3896 Hardware version: 4.0 Software version: sw18.83.15.17e-9 (looks like ISP's custom flavour) Security: WPA2/WPA3 Personal WIFI Mode: 802.11 a,n,ac,ax Bandwidth: 80Mhz (5Ghz)

My router has both 2.4Ghz and 5Ghz but seems like neither works, but might be because I tried joining the 5Ghz network first. Have not attempted a factory reset yet. Also tried enabling developer mode and setting the wifi power saving off, but that had no effect.

I also have the issue where if I try to connect to wifi and put the Steam Deck to sleep after that, the device will keep waking up from sleep after a few seconds.

Additionally, no other devices have issues with my wifi, including the Steam Deck LCD 256gb I used to have but sold a few days ago.

dcque commented 9 months ago

Sorry to hear you guys are having problems. As far as I can tell, this seems to be an encryption issue. Newer chipsets are using a variety of authentication protocols versions and how they manage their handshaking protocols The sure way that I found was to change the authentication to include TKIP instead of AES. Maybe we will get a kernel build later on but as far as this goes, it seems to be a steam deck kernel issue. Having the steam deck go to sleep because of inactivity will result in error but is easily fixed by forcing the sleep function and waking it up again. Hopes this help anyone with issues. Cheers.

Knurek-NC commented 9 months ago

Router: Sagemcom Funbox6 Firmware Version: SGF6-pl-03.03.11.17_20.04.21

My 512 GB OLED Deck connects fine to both 2.4 and 5 GHz bands (I have them split to use different SSIDs), you can download Store games using the 5 GHz band just fine, but whenever you start a demanding game, after 10-15 minutes Deck loses internet access and any try to reconnect fails (no SSIDs get detected) until a full reboot.

This does not happen when using the 2.4 GHz band, at least it didn't for me in my 2 weeks of testing. Only the 5 GHz band is affected. Once the internet access craps out, nothing short of Deck reboot will fix it, it won't connect to neither 2.4 nor 5 GHz bands.

Here's my wifi settings: vivaldi_2023-12-17_13-11-45

FWIW, never had any issues with my old LCD Deck.

HauieT commented 9 months ago

Router: Asus RT-AX86U Pro Firmware: Latest as of this post Model:Steam Deck OLED 512gb

Can connect to wifi fine, but suffers from wifi degradation whenever Steamdeck boots from either sleep or off.

This degradation happens within a few minutes from when I start a game, or do home streaming through moonlight. The wifi degradation goes away once it loses the connection and reconnects itself or I manually restart the connection by toggling wifi off/on. Steamdeck works perfectly after this until I have to put it back to sleep/off and turn it back on.

This is my experience on 5ghz. 2.4ghz does not degrade, but it sucks having to use 2.4ghz for game streaming. Wifi power management is disabled btw.

Things I’ve tried:

  1. 40, 80 and 160 mhz band, all together and all seperately.
  2. WPA, WPA2, WPA3 encryptions with either AES or TKIP+AES
  3. Ipv4 only, ipv6 only and both
  4. Different channels (both with and without dfs)
  5. Steamdeck only device connected to router
  6. Turn off 2.4ghz
  7. Merge 2.4ghz and 5ghz with smart connect

All points mentioned, does not make any change in behavior. I can constantly trigger this by just restarting the steamdeck.

Somethings up with the wifi firmware the first time steamdeck is booted, and irons out for me once wifi is restarted. Hope this can get resolved soon, as it is getting annoying having to toggle the wifi.

Update: I had an old router laying around. An Asus rt-ac57u V3. Same result with the wifi degrading after the deck is turned on from sleep or off. When I make the deck forget the wifi login, and restart it, and manually reconnect to wifi, I do not get this issue.

Somethings definitely up with how the deck connects to the wifi on its own when waking up.

Glorydayreject commented 9 months ago

@HauieT It's amazing how we have to basically be our own IT troubleshooter because Valve couldn't give a shit to make this right before shipping/updating. Business 101 in 2023 sucks and I'm tired of it. Heaven forbid we pay $700 and get a working product..

HauieT commented 9 months ago

@HauieT It's amazing how we have to basically be our own IT troubleshooter because Valve couldn't give a shit to make this right before shipping/updating. Business 101 in 2023 sucks and I'm tired of it. Heaven forbid we pay $700 and get a working product..

Yeah, it’s crazy how I went back and forth since august, whether I should buy the steamdeck or legion go. In the end, I went with steamdeck because people praised valves customer service and community. So far community has been great. Service however has been utterly trash, and does not deserve the praise they have received. I am this close to asking for a refund.

devilsclaw commented 9 months ago

I run OpenWRT and I had to enable WMM mode and it started working for me.

RedAsKetchum commented 9 months ago

We have been investigating this. It appears to affect only specific WiFi access points, possibly with specific settings.

If you are affected by this issue, the following information would be helpful: - Your WiFi access point's model and firmware version - Whether changing wifi channel bandwidth or wifi mode (e.g. disabling AX) in your access point's settings helps with the issue. (Please only mess with your access point's settings if you feel comfortable doing so!). When changing these settings, please fully reboot the Steam Deck to see if they've had an effect.

Is Valve looking into this? Its been 1 month or so for many of us which means we cant get a refund or have a working product…

Kalendros commented 9 months ago

I have doubts about being a router/AP problem. I've tested almost everything I know about this. Switching bands, channels, encrypt keys, and everything leads me to the same ending: Steamdeck fails connecting whenever I try to connect to 5Ghz. Even fails when I use my Iphone 15 as an AP not my router. Actually I use Steamdeck on the 2.4 band and it works that way... so... Is there anywhere someone that got Wifi 6 worked?

HauieT commented 9 months ago

I have doubts about being a router/AP problem. I've tested almost everything I know about this. Switching bands, channels, encrypt keys, and everything leads me to the same ending: Steamdeck fails connecting whenever I try to connect to 5Ghz. Even fails when I use my Iphone 15 as an AP not my router. Actually I use Steamdeck on the 2.4 band and it works that way... so... Is there anywhere someone that got Wifi 6 worked?

I never had a problem connecting. For me it worked out of the box even when 160mhz wifi 6 is enabled to 5ghz. The only problem I have is that wifi is slow af, and eventually disconnects whenever steamdeck is rebooted. I have a asus rt-ax86u pro, and have seen some ppl report having issues connecting with the regular rt-ax86u. Not sure if theres any firmware differences between the two. I also found people reporting similar issues on linux based pc where they have to toggle wifi for the speed to get back to normal, so yeah… definitely feels like somethings weird in some linux kernel.

ufoalex commented 9 months ago

I actually have two steam deck oleds, one will connect to my asus mesh router no problem, the other will not connect

the only difference I've found so far is the one WITH the issue has a SAMSUNG ssd, and the one WITHOUT the issue has a PHISON SSD

both have the same network card built in