Steam button and quick access button occasionally do not open menu on first press

Hayden120 commented 7 months ago

Your system information

Steam client version: 1708129125
SteamOS version: 3.6
Opted into Steam client beta?: Yes
Opted into SteamOS beta?: Yes
Have you checked for updates in Settings > System?: Yes

Please describe your issue in as much detail as possible:

If you have played a game for a length of time (two hours or more, but it seems random), pressing either the Steam button or quick access button (...) while in game will not open the applicable menu on the first press.

You can hear a menu chime sound, which suggests that the press has registered, but nothing will appear on the screen.

A second press of either the Steam button or quick access button will then open the menu. It will continue working reliably until the buttons are not used again for a couple of hours.

This bug is reproducible in stable, beta, preview, and main update channels.

Many other users have reported experiencing this issue:

E.g. https://www.reddit.com/r/SteamDeck/comments/17913xs/am_i_the_only_one_whose_stream_button_and_menu/

https://www.reddit.com/r/SteamDeck/comments/164dcc8/need_to_press_steam_button_twice_to_open_menu/

https://www.reddit.com/r/SteamDeck/comments/18n100s/i_have_to_press_the_buttons_on_my_steam_deck/

Steps for reproducing this issue:

Play a game for two hours or so without pressing the quick access button or Steam button
Press either the quick access button or Steam button
Neither of the menus will open on first press, but you will hear a menu chime sound
Press either the quick access button or Steam button again, and the side menu will pop up.

Hayden120 commented 6 months ago

This issue (as of 4th March 2024) is still occurring on both Steam OS 3.5.17 and 3.6, as well as both stable and preview Client versions.

Archer201977 commented 6 months ago

Same with me, since day 1 and until now even with a reset it still does the same randomly..

Xobtah commented 6 months ago

Same for me, no need to play for two hours, it doesn't work on first press right away. First press doesn't work for:

STEAM button (both IG and on the menu)
"..." button (both IG and on the menu)
Pressing back on the menu, I have to press it several times to go back to game list

xChris777 commented 5 months ago

I've been experiencing the same thing for a long time now as well on my non-OLED Deck.

Archer201977 commented 5 months ago

This is an ongoing bug, I don't think this is something that Valve will pay attention to? We are the only one's to bring this up here, but it seems that as for what i see it's not going to be fixed.

RodoMa92 commented 5 months ago

Same here, not sure when it was introduced, but at least 6 months if I have to guess.

Would love to bisect, but the gamepad part is baked in the Steam Client which is of course closed source, so no luck here.

RaOneK commented 5 months ago

Have this too, it worked without issues when I reinstalled OS from USB drive. But after updating OS to the latest stable release issue started appearing again.

igormartimiano commented 1 month ago

Same problem.

it-zach commented 1 month ago

To solve the issue, I increased the joystick deadzone area. For example, if it is set to the minimum (2000), increase it to 3000 for both joysticks and then restart. This should fix the problem.

ValveSoftware / SteamOS