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ValveSoftware / SteamOS

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Games do not launch after updating to SteamOS 3.6 #1699

Open polyzium opened 3 weeks ago

polyzium commented 3 weeks ago

Your system information

Please describe your issue in as much detail as possible:

Expected behavior: Games start normally. Actual behavior: Games will not start unless you do this 10 times. This happens with both Steam and non-Steam games.

Steps for reproducing this issue:

See this video, but in summary:

  1. Power on the Steam Deck.
  2. Launch a game.
  3. Make sure the game doesn't start after 15 seconds or so.
  4. Try another game or restart the same game.
  5. Repeat steps 3 and 4 until any of the games launch.
  6. Try another game.
  7. Make sure it launches under 15 seconds.

I contacted Steam support but they said that they don't have a fix and they recommended posting this issue to this GitHub as well as the Steam Deck discussion forums.

lostgoat commented 3 weeks ago

@polyzium Can I trouble you to do the following:

  1. Restart your deck
  2. Launch one game
  3. Wait for 5 minutes
  4. If game doesn't launch in 5 minutes, exit and try the same strategy you used in the video of launching multiple games.
  5. Once you are successful at launching a game, submit a system report to steam support.[1]

Once you do that I'll be able to pull your logs to investigate why this is happening. Also let me know your steam account name so I can find the logs in our system.

[1] To submit a system report you can go to Settings->System and scroll all the way down in the page.

polyzium commented 3 weeks ago

@lostgoat "let me know your steam account name"? How do I know you're a legitimate Valve employee and not a scammer trying to steal my account? Apparently you do work for Valve.

polyzium commented 3 weeks ago

I tried Ion Fury. The game launched in 1 minute and 43 seconds according to my stopwatch. For some reason uploading the system report took a long time, around 10 minutes or so, but 2 minutes later it says that the upload has failed for some reason. Please search for SteamID64 76561198123313325 in your system as I do not feel comfortable sharing my account name/login here. Just in case I'm also gonna send the system report in here (the one made with the "Save to Desktop" button). systemreport-20241102080648.txt

polyzium commented 2 weeks ago

I don't know what happened, but after updating to SteamOS 3.6.20 it started happening less often.