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ValveSoftware / csgo-osx-linux

Counter-Strike: Global Offensive
http://counter-strike.net
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[OSX] CS:GO segfaults on start after last update #270

Closed sdieunidou closed 9 years ago

sdieunidou commented 9 years ago

Hi,

A lot of mac os users has troubles with the lasted update of cs:go. The game can't start, we have a seg fault.

Reports can't be retrieve here: http://www.reddit.com/r/GlobalOffensive/comments/2ute41/counterstrike_global_offensive_update_for_2415/cobisfc

Cordially

davidw-valve commented 9 years ago

We are having trouble reproducing this problem -- it has worked on the OSX machines we have tried it on.

Can any users who have this problem please post their system specs (in particular the video card and OS version) so that we can get some more clarity on the kinds of systems that have this problem?

ddasjdas commented 9 years ago

Imac 7,1 osx version 10.6.8. Csgo launches and closes right after without any error/crash message, its been happening since the 5/2/2015 update. processor: core 2 duo 2.4ghz gpu: ati radeon hd 2600

Janhouse commented 9 years ago

Me and my friends have this problem.

After reading all the angry posts on internet it seems like this happens with every 2012 and 2013 Macbook Pro with retina display and dynamic graphics card switching.

Here are my specs:

Processor Information:
    Model:  MacBookPro11,3
    Vendor:  GenuineIntel
    CPU Family:  0x6
    CPU Model:  0x46
    CPU Stepping:  0x1
    CPU Type:  0x0
    Speed:  2300 Mhz
    8 logical processors
    4 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported

Network Information:
    Network Speed:  

Operating System Version:
    MacOS 10.10.2 (64 bit)

Video Card:
    Driver:  NVIDIA GeForce GT 750M

    Driver Version:  1.2
    Driver Date: 0  0
    OpenGL Version: 2.1
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 0 Hz
    VendorID:  0x10de
    DeviceID:  0xfe9
    Number of Monitors:  2
    Number of Logical Video Cards:  2
    Primary Display Resolution:  1680 x 1050
    Desktop Resolution: 3360 x 2100
    Primary Display Size: 12.99" x 8.11"  (15.31" diag)
                                            33.0cm x 20.6cm  (38.9cm diag)
    Primary VRAM: 2047 MB

Memory:
    RAM:  16384 Mb

Miscellaneous:
    UI Language:  English
    Microphone:  Not set
    Media Type:  DVD
    Total Hard Disk Space Available:  475962 Mb
    Largest Free Hard Disk Block:  146474 Mb

And here is partial OSX error dump:

Process:               csgo_osx [3042]
Path:                  /Users/USER/Library/Application Support/Steam/*/csgo_osx
Identifier:            csgo_osx
Version:               ???
Code Type:             X86 (Native)
Parent Process:        bash [3039]
Responsible:           steam_osx [836]
User ID:               501

Date/Time:             2015-02-05 20:22:17.490 +0200
OS Version:            Mac OS X 10.10.2 (14C109)
Report Version:        11

Time Awake Since Boot: 31000 seconds
Time Since Wake:       7000 seconds

Crashed Thread:        0  MainThrd  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
--> 
    __TEXT                 0000000000001000-0000000000002000 [    4K] r-x/rwx SM=COW  /Users/USER/Library/Application Support/Steam/*

Thread 0 Crashed:: MainThrd  Dispatch queue: com.apple.main-thread
0   libsystem_c.dylib               0x90a5ab45 strstr + 33
1   launcher.dylib                  0x00553ef5 GLMDetectScaledResolveMode(unsigned int, bool) + 85
2   launcher.dylib                  0x0055a2dc GLMRendererInfo::GLMRendererInfo(GLMRendererInfoFields*) + 1036
3   launcher.dylib                  0x0055b1ee GLMDisplayDB::PopulateRenderers() + 2862
4   launcher.dylib                  0x00556e24 CCocoaMgr::GetDisplayDB() + 132
5   libtogl.dylib                   0x02816bc0 IDirect3D9::GetAdapterDisplayMode(unsigned int, _D3DDISPLAYMODE*) + 48
6   materialsystem.dylib            0x0aec5f66 CShaderDeviceMgrDx8::GetCurrentModeInfo(ShaderDisplayMode_t*, int) const + 38
7   materialsystem.dylib            0x0ae33060 CMaterialSystem::SetAdapter(int, int) + 64
8   engine.dylib                    0x09a1b747 Shader_Connect(bool) + 119
9   engine.dylib                    0x09b55a05 CEngineAPI::Connect(void* (*)(char const*, int*)) + 149
10  launcher.dylib                  0x00552b91 CAppSystemGroup::OnStartup() + 113
11  launcher.dylib                  0x00552af0 CAppSystemGroup::Run() + 32
12  launcher.dylib                  0x0055c57b CSteamApplication::Main() + 43
13  launcher.dylib                  0x00552b00 CAppSystemGroup::Run() + 48
14  launcher.dylib                  0x0055981d MainFunctionThread(void*) + 77
15  launcher.dylib                  0x00559b27 ValveCocoaMain + 455
16  launcher.dylib                  0x00544660 LauncherMain + 1200
17  csgo_osx                        0x00001dd5 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib          0x9665e8ce kevent64 + 10
1   libdispatch.dylib               0x902d473f _dispatch_mgr_invoke + 245
2   libdispatch.dylib               0x902d43a2 _dispatch_mgr_thread + 52

Thread 2:
0   libsystem_kernel.dylib          0x9665de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x93b2b2b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib         0x93b28e2e start_wqthread + 30

Thread 3:
0   libsystem_kernel.dylib          0x9665de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x93b2b2b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib         0x93b28e2e start_wqthread + 30

Thread 4:
0   libsystem_kernel.dylib          0x9665de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x93b2b2b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib         0x93b28e2e start_wqthread + 30

Thread 5:
0   libsystem_kernel.dylib          0x9665de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x93b2b2b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib         0x93b28e2e start_wqthread + 30

Thread 6:
0   libsystem_kernel.dylib          0x9665de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x93b2b2b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib         0x93b28e2e start_wqthread + 30

Thread 7:
0   libsystem_kernel.dylib          0x9665d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib         0x93b2ba4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib         0x93b2f20c pthread_cond_timedwait$UNIX2003 + 71
3   libtier0.dylib                  0x0058bc80 CThreadSyncObject::Wait(unsigned int) + 336
4   filesystem_stdio.dylib          0x08e7dce6 CFileTracker2::ThreadedProcessMD5Requests() + 678
5   filesystem_stdio.dylib          0x08e7da31 ThreadStubProcessMD5Requests(void*) + 17
6   libtier0.dylib                  0x0058b917 ThreadProcConvert(void*) + 39
7   libsystem_pthread.dylib         0x93b2ae13 _pthread_body + 138
8   libsystem_pthread.dylib         0x93b2ad89 _pthread_start + 162
9   libsystem_pthread.dylib         0x93b28e52 thread_start + 34

Thread 8:
0   libsystem_kernel.dylib          0x9665d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib         0x93b2ba4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib         0x93b2f20c pthread_cond_timedwait$UNIX2003 + 71
3   libtier0.dylib                  0x0058bc80 CThreadSyncObject::Wait(unsigned int) + 336
4   libvstdlib.dylib                0x005be82b CJobThread::Run() + 123
5   libtier0.dylib                  0x0058d349 CThread::ThreadProc(void*) + 217
6   libsystem_pthread.dylib         0x93b2ae13 _pthread_body + 138
7   libsystem_pthread.dylib         0x93b2ad89 _pthread_start + 162
8   libsystem_pthread.dylib         0x93b28e52 thread_start + 34

Thread 9:
0   libsystem_kernel.dylib          0x9665d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib         0x93b2ba4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib         0x93b2f20c pthread_cond_timedwait$UNIX2003 + 71
3   libtier0.dylib                  0x0058bc80 CThreadSyncObject::Wait(unsigned int) + 336
4   libvstdlib.dylib                0x005be82b CJobThread::Run() + 123
5   libtier0.dylib                  0x0058d349 CThread::ThreadProc(void*) + 217
6   libsystem_pthread.dylib         0x93b2ae13 _pthread_body + 138
7   libsystem_pthread.dylib         0x93b2ad89 _pthread_start + 162
8   libsystem_pthread.dylib         0x93b28e52 thread_start + 34

Thread 10:
0   libsystem_kernel.dylib          0x9665d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib         0x93b2ba4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib         0x93b2f20c pthread_cond_timedwait$UNIX2003 + 71
3   libtier0.dylib                  0x0058bc80 CThreadSyncObject::Wait(unsigned int) + 336
4   libvstdlib.dylib                0x005be82b CJobThread::Run() + 123
5   libtier0.dylib                  0x0058d349 CThread::ThreadProc(void*) + 217
6   libsystem_pthread.dylib         0x93b2ae13 _pthread_body + 138
7   libsystem_pthread.dylib         0x93b2ad89 _pthread_start + 162
8   libsystem_pthread.dylib         0x93b28e52 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000029  ebx: 0x0055e747  ecx: 0x0055ffcc  edx: 0x0055fff0
  edi: 0x0055ffcc  esi: 0x00000000  ebp: 0xbfffea88  esp: 0xbfffea60
   ss: 0x00000023  efl: 0x00010212  eip: 0x90a5ab45   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x00000000

Logical CPU:     4
Error Code:      0x00000004
Trap Number:     14

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 3734508
    thread_create: 1
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=280.1M resident=150.0M(54%) swapped_out_or_unallocated=130.1M(46%)
Writable regions: Total=170.7M written=8956K(5%) resident=29.4M(17%) swapped_out=0K(0%) unallocated=141.2M(83%)

REGION TYPE                      VIRTUAL
===========                      =======
CG shared images                    144K
IOKit                              4124K
Kernel Alloc Once                     4K
MALLOC                            106.3M
MALLOC (admin)                       48K
MALLOC_LARGE (reserved)             912K        reserved VM address space (unallocated)
Memory Tag 249                      156K
Stack                              70.1M
VM_ALLOCATE                        34.8M
__DATA                             28.9M
__GLSLBUILTINS                     2588K
__IMAGE                             528K
__LINKEDIT                         55.7M
__OBJC                             3396K
__TEXT                            224.4M
__UNICODE                           544K
mapped file                        97.5M
shared memory                         4K
===========                      =======
TOTAL                             629.8M
TOTAL, minus reserved VM space    628.9M

Model: MacBookPro11,3, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
davidw-valve commented 9 years ago

We have just released an update which we expect will fix this problem. Please let us know if you still have issues with it!

alexaugusto1 commented 9 years ago

I was having this same error, but is different now My game is opening now and just show a white screen. I can hear the game sound and even pass the mouse at the top menu (cause it makes some noise).

I have a macbook pro 2010, 2 GHz Intel Core i7, 16 GB RAM, AMD Radeon HD 6490M 256 MB.

davidw-valve commented 9 years ago

We have released a new update which should resolve the 'white screen' issue some users are seeing. Please let us know if you still experience problems.

alexaugusto1 commented 9 years ago

Thank you. It's working, no issue.

ddasjdas commented 9 years ago

Game still wasnt working on osx 10.6.8, updating to yosemite resolved the issue

Janhouse commented 9 years ago

Seems fixed now. Thanks for the quick fix! :+1:

sdieunidou commented 9 years ago

Fixed for me, thanks ! :) :+1:

Janhouse commented 9 years ago

@sdieunidou, mark it as closed please. :)