CS2 freeze at Valve logo and crash

[smjt2000]

• Steam client version: 1726604483
• Distribution: ArchLinux
• Opted into Steam client beta?: No (I don't even what is this!)
• Have you checked for system updates?: Yes
• Steam Logs: logs - (this file is available for only 6 days.)
• GPU: None (AMD on-board)

English is not my native language.

I have ArchLinux and after installing CS2 I can't open the game. if I run the game I just see the black screen with Valve logo and after a time the game crash and I go to steam app, sometimes even steam crash and exit. that time when it freeze at Valve logo is very long, maybe about one minute, but when I didn't have this issue it just take less than 15 seconds. before Arch I had EndeavourOS. I removed the game at some point because my SSD ran out of space, and I think after the armory update I installed CS2 and this issue appeared for the first time at that time. after that and after every update this issue don't solve and I can't play the game.

I tried steam-native and it didn't change anything. I have "Combat Master" which has a Linux version like CS2 and I can play it without any problems.

I don't have a gaming laptop, I just play this game because I love Counter Strike and I get about 50-70 FPS in game and it's playable for me.

Laptop info: HP 15-ef2126wm (it's exactly one of G8 models with a different name) AMD Ryzen 5 5500U no dedicated graphics 8 GB ram

[LollipopFt]

Hi, same problem here. When I opened CS2 from the steam launcher, the game showed me the valve logo for about 20 seconds before crashing.

Logs logs.zip

Command Line Output

``` [ball@pyramid ~]$ steam-runtime steam.sh[5687]: Running Steam on arch rolling 64-bit steam.sh[5687]: STEAM_RUNTIME is enabled automatically setup.sh[5734]: Steam runtime environment up-to-date! steam.sh[5687]: Steam client's requirements are satisfied CProcessEnvironmentManager is ready, 6 preallocated environment variables. [2024-11-15 20:18:35] Startup - updater built Nov 12 2024 17:09:08 [2024-11-15 20:18:35] Startup - Steam Client launched with: '/home/ball/.local/share/Steam/ubuntu12_32/steam' '-srt-logger-opened' 11/15 20:18:35 minidumps folder is set to /tmp/dumps 11/15 20:18:35 Init: Installing breakpad exception handler for appid(steam)/version(1731433018)/tid(5791) [2024-11-15 20:18:35] Loading cached metrics from disk (/home/ball/.local/share/Steam/package/steam_client_metrics.bin) [2024-11-15 20:18:35] Using the following download hosts for Public, Realm steamglobal [2024-11-15 20:18:35] 1. https://client-update.fastly.steamstatic.com, /, Realm 'steamglobal', weight was 900, source = 'update_hosts_cached.vdf' [2024-11-15 20:18:35] 2. https://client-update.akamai.steamstatic.com, /, Realm 'steamglobal', weight was 100, source = 'update_hosts_cached.vdf' [2024-11-15 20:18:35] 3. https://client-update.steamstatic.com, /, Realm 'steamglobal', weight was 1, source = 'baked in' [2024-11-15 20:18:35] Verifying installation... [2024-11-15 20:18:35] Verification complete UpdateUI: skip show logo Steam logging initialized: directory: /home/ball/.local/share/Steam/logs XRRGetOutputInfo Workaround: initialized with override: 0 real: 0xe7610dc0 XRRGetCrtcInfo Workaround: initialized with override: 0 real: 0xe760f500 steamwebhelper.sh[5814]: Using supervisor /home/ball/.steam/root/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor steamwebhelper.sh[5814]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/ball/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh steamwebhelper.sh[5814]: Using CEF sandbox \(try with -no-cef-sandbox if this fails\) steamwebhelper.sh[5814]: Starting steamwebhelper with Sniper steam runtime at /home/ball/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point Steam Runtime Launch Service: starting steam-runtime-launcher-service Steam Runtime Launch Service: steam-runtime-launcher-service is running pid 5895 bus_name=com.steampowered.PressureVessel.LaunchAlongsideSteam exec ./steamwebhelper -lang=en_US -cachedir=/home/ball/.local/share/Steam/config/htmlcache -steampid=5791 -buildid=1731433018 -steamid=0 -logdir=/home/ball/.local/share/Steam/logs -uimode=7 -startcount=0 -steamuniverse=Public -realm=Global -clientui=/home/ball/.local/share/Steam/clientui -steampath=/home/ball/.local/share/Steam/ubuntu12_32/steam -launcher=0 -no-restart-on-ui-mode-change --valve-enable-site-isolation --enable-smooth-scrolling --password-store=basic --log-file=/home/ball/.local/share/Steam/logs/cef_log.txt --disable-quick-menu --enable-features=PlatformHEVCDecoderSupport --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal,ValveFFmpegAllowLowDelayHEVC steamwebhelper.sh[6033]: Using supervisor /home/ball/.steam/root/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor steamwebhelper.sh[6033]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/ball/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh steamwebhelper.sh[6033]: Using CEF sandbox \(try with -no-cef-sandbox if this fails\) steamwebhelper.sh[6033]: Starting steamwebhelper with Sniper steam runtime at /home/ball/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point exec ./steamwebhelper -lang=en_US -cachedir=/home/ball/.local/share/Steam/config/htmlcache -steampid=5791 -buildid=1731433018 -steamid=0 -logdir=/home/ball/.local/share/Steam/logs -uimode=7 -startcount=1 -steamuniverse=Public -realm=Global -clientui=/home/ball/.local/share/Steam/clientui -steampath=/home/ball/.local/share/Steam/ubuntu12_32/steam -launcher=0 -no-restart-on-ui-mode-change --valve-enable-site-isolation --enable-smooth-scrolling --password-store=basic --log-file=/home/ball/.local/share/Steam/logs/cef_log.txt --disable-quick-menu --enable-features=PlatformHEVCDecoderSupport --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal,ValveFFmpegAllowLowDelayHEVC Desktop state changed: desktop: { pos: 0, 0 size: 1920,1080 } primary: { pos: 0, 0 size: 1920,1080 } Caching cursor image for text, size 24x24, serial 579, cache size = 0 BuildCompleteAppOverviewChange: 168 apps chdir "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive" ERROR: ld.so: object '/home/ball/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ERROR: ld.so: object '/home/ball/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ERROR: ld.so: object '/home/ball/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored. ERROR: ld.so: object '/home/ball/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. ERROR: ld.so: object '/home/ball/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored. Game Recording - would start recording game 730, but recording for this game is disabled Adding process 6380 for gameID 730 Adding process 6381 for gameID 730 Adding process 6382 for gameID 730 pid 6471 != 6470, skipping destruction (fork without exec?) basename: extra operand 'Offensive/game/cs2.sh' Try 'basename --help' for more information. pid 6473 != 6470, skipping destruction (fork without exec?) Adding process 6470 for gameID 730 Adding process 6472 for gameID 730 Adding process 6474 for gameID 730 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libengine2.so, got 0x607ecbd98af0 Using breakpad crash handler Adding process 6475 for gameID 730 Adding process 6476 for gameID 730 Adding process 6477 for gameID 730 [S_API] SteamAPI_Init(): Loaded '/home/ball/.local/share/Steam/linux64/steamclient.so' OK. Setting breakpad minidump AppID = 730 Forcing breakpad minidump interfaces to load Looking up breakpad interfaces from steamclient Calling BreakpadMiniDumpSystemInit 11/15 20:19:02 minidumps folder is set to /tmp/dumps 11/15 20:19:02 Init: Installing breakpad exception handler for appid(730)/version(9347743)/tid(6475) Looking up breakpad interfaces from steamclient Calling BreakpadMiniDumpSystemInit SteamInternal_SetMinidumpSteamID: Caching Steam ID: 76561199061944469 [API loaded yes] SteamInternal_SetMinidumpSteamID: Setting Steam ID: 76561199061944469 Setting breakpad minidump AppID = 2347771 Loaded libSDL3.so.0, got 0x607ecbebd9e0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libtier0.so, got 0x607ecbd77cd0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libfilesystem_stdio.so, got 0x607ecbf09ba0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libinputsystem.so, got 0x607ecbf3ab80 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/liblocalize.so, got 0x607ecbf4e200 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/librendersystemvulkan.so, got 0x607ecbf605c0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libresourcesystem.so, got 0x607ecbf73620 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libschemasystem.so, got 0x607ecbf85b10 Fossilize INFO: Overriding serialization path: "/home/ball/.local/share/Steam/steamapps/shadercache/730/fozpipelinesv6/steamapprun_pipeline_cache". Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libmaterialsystem2.so, got 0x607ecc85f180 Loaded libpangoft2-1.0.so, got (nil) failed to dlopen "libpangoft2-1.0.so" error=libpangoft2-1.0.so: cannot open shared object file: No such file or directory Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libpanorama_text_pango.so, got 0x607ecc8a2620 Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/fonts.conf", line 39: unknown element "fontpattern" Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/fonts.conf", line 40: unknown element "fontpattern" Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/fonts.conf", line 41: unknown element "fontpattern" Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/fonts.conf", line 42: unknown element "fontpattern" Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/fonts.conf", line 43: unknown element "fontpattern" Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/fonts.conf", line 86: saw string, expected range Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/../../../core/panorama/fonts/conf.d/41-repl-os-win.conf", line 148: Having multiple values in isn't supported and may not work as expected Fontconfig warning: "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/panorama/fonts/../../../core/panorama/fonts/conf.d/41-repl-os-win.conf", line 160: Having multiple values in isn't supported and may not work as expected Loaded libfreetype.so.6, got 0x607ecc8a3620 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libpanorama_text_pango.so, got 0x607ecc8a2620 Loaded libfontconfig.so.1, got 0x607ecc8a3bb0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libmeshsystem.so, got 0x607ecc95a5c0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libworldrenderer.so, got 0x607ecc96d920 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libpulse_system.so, got 0x607ecc97feb0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libvscript.so, got 0x607ecc993de0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libnetworksystem.so, got 0x607ecc9a6370 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libanimationsystem.so, got 0x607ecc9baa00 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libvphysics2.so, got 0x607ecc9d0950 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libsoundsystem.so, got 0x607ecc9e3e70 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libsteamaudio.so, got 0x607ecc9fa600 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libscenesystem.so, got 0x607ecca0e100 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libparticles.so, got 0x607ecca242d0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libpanoramauiclient.so, got 0x607ecca37380 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libv8system.so, got 0x607ecca41930 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libpanorama.so, got 0x607ecca49ea0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/librenderdoc.so, got (nil) failed to dlopen "/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/librenderdoc.so" error=/home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/librenderdoc.so: cannot open shared object file: No such file or directory Loaded librenderdoc.so, got (nil) failed to dlopen "librenderdoc.so" error=librenderdoc.so: cannot open shared object file: No such file or directory Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/bin/linuxsteamrt64/libserver.so, got 0x607ecdb65d30 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/bin/linuxsteamrt64/libclient.so, got 0x607ecdb95f50 Loaded libmpg123.so.0, got 0x607ecdbd4ce0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libcairo.so, got 0x607ece11b180 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libengine2.so, got 0x607ecbd98af0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/bin/linuxsteamrt64/libhost.so, got 0x607ece2197d0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/bin/linuxsteamrt64/libscenefilecache.so, got 0x607ece22cee0 Loaded /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/csgo/bin/linuxsteamrt64/libmatchmaking.so, got 0x607ece23f2d0 crash_20241115201916_2.dmp[6522]: Uploading dump (out-of-process) /tmp/dumps/crash_20241115201916_2.dmp Adding process 6521 for gameID 730 crash_20241115201916_3.dmp[6526]: Uploading dump (out-of-process) /tmp/dumps/crash_20241115201916_3.dmp Adding process 6525 for gameID 730 crash_20241115201916_4.dmp[6530]: Uploading dump (out-of-process) /tmp/dumps/crash_20241115201916_4.dmp Adding process 6529 for gameID 730 crash_20241115201916_4.dmp[6530]: Finished uploading minidump (out-of-process): success = yes crash_20241115201916_4.dmp[6530]: response: Discarded=1 crash_20241115201916_4.dmp[6530]: file ''/tmp/dumps/crash_20241115201916_4.dmp'', upload yes: ''Discarded=1'' pid 6530 != 6529, skipping destruction (fork without exec?) crash_20241115201916_2.dmp[6522]: Finished uploading minidump (out-of-process): success = yes crash_20241115201916_3.dmp[6526]: Finished uploading minidump (out-of-process): success = yes crash_20241115201916_2.dmp[6522]: response: Discarded=1 crash_20241115201916_3.dmp[6526]: response: Discarded=1 crash_20241115201916_2.dmp[6522]: file ''/tmp/dumps/crash_20241115201916_2.dmp'', upload yes: ''Discarded=1'' crash_20241115201916_3.dmp[6526]: file ''/tmp/dumps/crash_20241115201916_3.dmp'', upload yes: ''Discarded=1'' pid 6522 != 6521, skipping destruction (fork without exec?) pid 6526 != 6525, skipping destruction (fork without exec?) /home/ball/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/game/cs2.sh: line 98: 6475 Segmentation fault (core dumped) ${STEAM_RUNTIME_PREFIX} ${GAME_DEBUGGER} "${GAMEROOT}"/${GAMEEXE} "$@" Game Recording - game stopped [gameid=730] Removing process 6529 for gameID 730 Removing process 6525 for gameID 730 Removing process 6521 for gameID 730 Removing process 6477 for gameID 730 Removing process 6476 for gameID 730 Removing process 6475 for gameID 730 Removing process 6474 for gameID 730 Removing process 6472 for gameID 730 Removing process 6470 for gameID 730 Removing process 6382 for gameID 730 Removing process 6381 for gameID 730 Removing process 6380 for gameID 730 [2024-11-15 20:19:49] Shutdown ```

System Information

### Computer Information: Manufacturer: ASUSTeK COMPUTER INC. Model: UX425JA Form Factor: Laptop No Touch Input Detected ### Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz CPU Family: 0x6 CPU Model: 0x7e CPU Stepping: 0x5 CPU Type: 0x0 Speed: 3900 MHz 8 logical processors 4 physical processors Hyper-threading: Supported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Supported AVX512F: Supported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Supported AVX512VNNI: Supported SHA: Supported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported BMI1: Supported BMI2: Supported F16C: Supported FMA: Supported ### Operating System Version: "Arch Linux" (64 bit) Kernel Name: Linux Kernel Version: 6.11.7-arch1-1 X Server Vendor: The X.Org Foundation X Server Release: 12101014 X Window Manager: bspwm Steam Runtime Version: steam-runtime_0.20241024.105847 ### Client Information: Version: 1731433018 Browser GPU Acceleration Status: Enabled Browser Canvas: Enabled Browser Canvas out-of-process rasterization: Enabled Browser Direct Rendering Display Compositor: Disabled Browser Compositing: Enabled Browser Multiple Raster Threads: Enabled Browser OpenGL: Enabled Browser Rasterization: Enabled Browser Raw Draw: Disabled Browser Skia Graphite: Disabled Browser Video Decode: Enabled Browser Video Encode: Disabled Browser Vulkan: Disabled Browser WebGL: Enabled Browser WebGL2: Enabled Browser WebGPU: Disabled Browser WebNN: Disabled ### Video Card: Driver: Intel Mesa Intel(R) Iris(R) Plus Graphics (ICL GT2) Driver Version: 4.6 (Compatibility Profile) Mesa 24.2.7-arch1.1 Desktop Color Depth: 24 bits per pixel Monitor Refresh Rate: 74 Hz VendorID: 0x8086 DeviceID: 0x8a52 Revision Not Detected Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 1920 x 1080 Desktop Resolution: 1920 x 1080 Primary Display Size: 20.75" x 11.65" (23.78" diag), 52.7cm x 29.6cm (60.4cm diag) Primary VRAM Not Detected ### Sound card: Audio device: Realtek ALC294 ### Memory: RAM: 7609 Mb ### VR Hardware: VR Headset: None detected ### Miscellaneous: UI Language: English LANG: en_SG.UTF-8 Total Hard Disk Space Available: 397031 MB Largest Free Hard Disk Block: 122009 MB ### Storage: Number of SSDs: 1 SSD sizes: 0B Number of HDDs: 0 Number of removable drives: 0

Dumps dumps.zip