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ValveSoftware / steam-for-linux

Issue tracking for the Steam for Linux beta client
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Frequent webhelper Crashes and Download Issues on Fresh Install #10816

Open serbeii opened 3 weeks ago

serbeii commented 3 weeks ago

Your system information

My system and runtime information: https://gist.github.com/serbeii/4d73da31251c01919e9e5c41e228c1a8

Please describe your issue in as much detail as possible:

I am having trouble installing games on my fresh Arch Linux install. Smaller sized games are no problem as I can install and run them without any problem. However when downloading bigger games the client crashes at one point and I cannot download my game. Using gdb to try and find an issue was not helpful as it is the webhelper that crashes. The crashes only happen during downloads. I do not think this is a network issue as this has been happening for about 3 days now and my Steam Deck has no issues with downloads. Another side note is network transfer from my deck to my desktop does not work either. Things I have tried to fix/debug this issue are: using steam runtime using steam native runtime using steam flatpak changing my file system from btrfs to xfs to ext4 which I am currently on using steam beta using steam families beta trying different download regions disabling http2 using dnsmasq running memtest86 reinstalling steam and my system many times resetting steam many times trying to install games to other drives or partitions

Steps for reproducing this issue:

  1. Open steam
  2. Download a large game(30 GB+, I do not have a large sample size so this might be subjective)
  3. Wait for the download to finish
  4. Get "Corrupt update files" error
jorp commented 3 weeks ago

Having the same issue on Fedora 39 here.

I sometimes get in a loop of 'validating game files' that never finishes either. Also, moving the window to another monitor usually just gives a black page within frame.. sometimes moving this to another monitor helps.

Steam Beta Branch:  Stable Client
Steam Version:  1709846872
Steam Client Build Date:  Wed, Mar 6 15:28 UTC -08:00
Steam Web Build Date:  Thu, Mar 7 16:17 UTC -08:00
Steam API Version:  SteamClient021

Fedora 39 GNOME 45.5 kernel 6.8.7 AMD Ryzen 9 5900X AMD RX 6800 XT amdgpu

CyanEbi commented 3 weeks ago

I've been having a similarly sounding issue the last couple of days (don't know if I had webhelper crashes but I definitely kept getting "corrupt update files"). In my case the problem turned out to be a faulty RAM and games have been installing just fine after replacing it, so I'd suggest trying a memory test (e.g. creating a bootable memtest86+ USB drive)

serbeii commented 2 weeks ago

memtest86 did not show any issues for me. I also tried using a different desktop environment and x11 but those didn't change anything either. Changing my distro from Arch to OpenSUSE Tumbleweed fixed it for me however.