Steam Client - Random Crashes (closes down) With No Errors

[Beaudge]

Hi I am not sure why or have exact steps to reproduce this issue, but the steam client keeps shutting down on its own. When this happens there is no error messages or crash report pop ups. It just keeps closing on me as I browse content in the client. This is pre-game playing. I could be downloading a game or trying to watch a video for a game.. it is very random.

I opened a support ticket and was redirected to this forum to receive the best response for my technical problem from developers directly.

I have already performed a client reset using the following command and it did not help . "steam --reset"

I am using the latest version of Ubuntu 13.04 and I keep the system fully patched.

I am not sure what/where to obtain logs from so if you would like any please pass instructions and I will gather them.

I have included a screen shot of my video card hardware/driver information and below that is the system hardware info from the steam client..

Thank you for the help!

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Processor Information: Vendor: GenuineIntel Speed: 2601 Mhz 4 logical processors 2 physical processors HyperThreading: Supported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported

Network Information: Network Speed:

Operating System Version: Ubuntu 13.04 (32 bit) Kernel Name: Linux Kernel Version: 3.8.0-27-generic X Server Vendor: The X.Org Foundation X Server Release: 11303000 X Window Manager: Compiz Steam Runtime Version: steam-runtime-release-i386_2013-06-28

Video Card: Driver: ATI Technologies Inc. AMD Radeon HD 6400M Series

Driver Version:  4.2.12002 Compatibility Profile Context 9.00.11
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 59 Hz
VendorID:  0x1002
DeviceID:  0x6760
Number of Monitors:  1
Number of Logical Video Cards:  1
Primary Display Resolution:  1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 12.20" x 6.85"  (13.98" diag)
                                        31.0cm x 17.4cm  (35.5cm diag)
Primary VRAM Not Detected

Sound card: Audio device: IDT 92HD81B1X5

Memory: RAM: 8041 Mb

Miscellaneous: UI Language: English LANG: en_CA.UTF-8 Microphone: Not set Total Hard Disk Space Available: 116075 Mb Largest Free Hard Disk Block: 46000 Mb

Installed software:

Recent Failure Reports:

[Beaudge]

It has just happened again - this time I checked the System Information window right after I re launched the client and was able to locate a dump file. I have made a backup and can provide it if needed. it is a .dmp file so I cannot attach it here.

One thing I have noticed - this random crashing happens most frequently when the client is downloading a game to my system.

[johndrinkwater]

The line in system information with the dump file should contain a hashed key of the dump uploaded to Valve, if you share that it would be helpful. Log files are kept inside ~/.steam/root/logs/

[Lord-Avallon]

I can confirm this, it happened more frequently when I started beta testing Steam, now, for me, the situation is much better and the close down bug is rarely happening (I can say for sure the last "crash" was a long time ago), very rarely too the Steam icon disappears from the Unity bar and I have to click on the little icon on the Ubuntu upper bar to go to where I want, but I have used Steam for some time and this bug didn´t happen.

My specs: https://gist.github.com/Lord-Avallon/4521727

[Scheknul]

Hey guys, does Steam.exe ever just close it's self? No crash report, nothing? Well, I've compiled a short list of things you can do, short of re-installing it altogether.

Try doing these things, one by one. Make sure that steam is off (check task manager). After each step, re-launch steam again.

1: Delete ClientRegistry.blob (Found in your steam folder). If you can not find it, use the search function with in the steam folder. C:\Program Files\Steam

2: Delete everything, except steam.exe and steamapps folder.

3: Delete Appcashe.

4: Defrag hard disk.

5: Optimize the space on hard disk.

Keep in mind: this isn't an all at once thing. You need to do them one by one. Do a step, re-launch steam. Wait to see if steam closes it's self, or even crashes. Do the next thing, etc.

This is most of what valve will tell you to do in an error/ticket report. Short of deleting things from your actual registry. NO ONE should mess with their windows registry, unless you know exactly what it is that you're deleting. If you don't know, have a friend do it for you. Deleting the wrong thing from any part of your windows registry can, and will corrupt windows. I've seen people delete system 32 before, and it made me laugh inside. However, it's no laughing matter to have to re-install windows. So, just be cautious.

[Tele42]

Steps 2, 3, 4, and 5 are invalid suggestions, this is not an issue tracker for windows users or the windows steam client.

[Scheknul]

Steam still builds the same way on most systems.

[Plaque-fcc]

I guess, it's not the proper place to discuss how Steam builds on most systems; and however you change topic, I'd like to remind you that @Tele42 was absolutely correct.

[janpansa]

I have the same issue. It just closes randomly without any crash report as far as I can tell...

I never had this problem before, it only started happening this year.

This is my system specs :

OS: Arch Linux Kernel: x86_64 Linux 4.3.3-3-ARCH Packages: 1113 Shell: bash 4.3.42 Resolution: 2560x1440 WM: bspwm GTK Theme: ASN [GTK2/3] Icon Theme: Numix-Bevel Font: Open Sans 10 CPU: Intel Core i7-5820K CPU @ 3.6GHz GPU: GeForce GTX 970 RAM: 15879MiB

[nicbus]

Happening here also, started some time ago, recently noticed it more frequently (might just be me getting a little more annoyed, never kept a track record on when it happens).

Happens mostly during downloads. If I leave it open e.g. during the day with band limiting to slowly download games while I work, I come back to the desktop where steam was ans it's gone. Also happens during the night, not sure if I ever disable bandwidth limiting, could it be the culprit? I have noticed crashes while gaming, too. It could be with kb+mouse (e.g. insurgency), steam controller (e.g. ETS2) or a steering wheel (e.g. dirt). It's random and rather annoying, as it can interrupt a long gaming session that requires you to re-play it... it should be fun and relaxing, not a pain in the arse.

I run amd64 debian (stretch up to its release and now switched buster) on an inter i5-4690 with 16GB ram, an ssd and nvidia 960 video card.

[nicbus]

Disabled bandwitdh limiting (just in case), launched the steam client from a shell and left it open in the library page, idling, no downloads or anything else. Crashed with a segfault after some time, don't know exactly when that happened as there's no timestamp on the logs.

steam-idle-crash.txt is the console log after I left it running and switched to doing something else. So you should be able to look at dump with CrashID=bp-21af3329-3092-4a4b-b3c6-5064e2170627

[kisak-valve]

Hello @dieeasy, the assert you are hitting in your log appears to be the same as #3959.

[nicbus]

@kisak-valve thanks for the pointer!

Looks like my issue is solved by fulfilling steamclient.so's network-manager 32-bit dependencies.

[Tek0099]

I've been having this issue for quite some time and it progressively got worse....I woke up and fought with these mysteries shutdowns 2 hours +....I've tried every solution I could find on the web but none worked.....one thing I never did even if it was mentioned was to delete anything in my userdata or steamapps folders....because that's where my saves & games are stored....and I do not use cloud for my saves.....so I stared to inspect folders for recently modified.....in "Steam\userdata\38452073\config" I don't know if that number is the same on all computers or not now...there are also many other folders inside userdata/"numbers" named config. It will be the one that has been modified recently. I looked inside of it and it had many files & folders along with 10+ other files anywhere from 500mb to 900mb.....I just deleted that whole config folder. Steam started up quick and it's been working fine! For me deleting that config folder did the trick. I hope this helps someone who's been experiencing this issue.....it's very annoying.....