Steam sometimes can't connect on first attempt

[Sarkie]

I thought this problem had gone away, but Steam will fail to connect to the servers with this dialog.

http://cdn.ghacks.net/wp-content/uploads/2012/04/steam-error-could-not-connect-to-steam-network.png

Here are the logs I could find as there is nothing in the stdout from starting via console.

appinfo_log.txt

[2014-05-16 07:45:33] ProductInfoChanges: change number 512654->514965, apps: 105/550, packages: 5/392
[2014-05-16 07:45:33] UpdatesJob: requesting 753 apps, 5 packages (meta data, 0 prev attempts)
[2014-05-16 07:45:34] UpdatesJob: requested 649 access tokens, 0 received, 649 denied
[2014-05-16 07:45:43] UpdatesJob: finished Failure, nAppsUpdated 63 (783 KB), nPackagesUpdated 0 (0 KB)
[2014-05-16 07:45:43] UpdatesJob: canceled 1 HTTP requests
[2014-05-16 07:45:43] Wrote /home/sarkie/.local/share/Steam/appcache/appinfo.vdf (7192127 bytes)

connection_log.txt

[2014-05-16 07:45:26] Log session started

[2014-05-16 07:45:26] [0,0] SetSteamID( [U:1:0] )
[2014-05-16 07:45:28] [0,0] SetSteamID( [U:1:8201681] )
[2014-05-16 07:45:30] [0,0] SetSteamID( [U:1:8201681] )
[2014-05-16 07:45:30] [1,6] Connect() starting connection (eNetQOSLevelLow, 208.78.164.12:27019, UDP)

[2014-05-16 07:45:32] [1,6] ConnectionCompleted() (81.171.115.37:27019, UDP)
[2014-05-16 07:45:33] [1,6] RecvMsgClientLogOnResponse() : [U:1:8201681] 'OK'
[2014-05-16 07:45:43] [3,6] ResetVoiceRecording() (was recording: 0) (last get voice time: 17 seconds ago)
[2014-05-16 07:45:43] [3,6] LogOff()
[2014-05-16 07:45:43] [2,6] AsyncDisconnect()
[2014-05-16 07:45:43] [2,6] Log session ended

bootstrap_log.txt

[2014-05-16 07:44:48] Startup - updater built May 14 2014 18:38:52
[2014-05-16 07:44:48] Opted in to client beta 'publicbeta' via beta file
[2014-05-16 07:45:01] Verifying installation...
[2014-05-16 07:45:05] Verification complete
[2014-05-16 07:45:43] Shutdown

content_log.txt

[2014-05-16 07:45:22] Loaded 5 apps from install folder "/home/sarkie/.local/share/Steam/steamapps\appmanifest_*.acf".
[2014-05-16 07:45:22] Dependency added: parent 250820, child 440, depot 250823
[2014-05-16 07:45:22] Dependency added: parent 250820, child 440, depot 250824
[2014-05-16 07:45:35] AppID 240 state changed : 0x00000006 = Update Required,Fully Installed,
[2014-05-16 07:45:35] AppID 440 state changed : 0x00000006 = Update Required,Fully Installed,

cloud_log.txt

[2014-05-16 07:45:29] [AppID 7] Init cache request complete
[2014-05-16 07:45:29] Starting sync job
[2014-05-16 07:45:29] [AppID 7] Starting sync (init)
[2014-05-16 07:45:30] [AppID 7] Init cache request complete
[2014-05-16 07:45:30] Starting sync job
[2014-05-16 07:45:30] [AppID 7] Starting sync (init)
[2014-05-16 07:45:33] [AppID 760] Init cache request complete
[2014-05-16 07:45:33] Starting sync job
[2014-05-16 07:45:33] [AppID 7] Starting sync (eval)
[2014-05-16 07:45:33] [AppID 760] Starting sync (init)
[2014-05-16 07:45:33] [AppID 7] File is in sync serverbrowser_hist.vdf
[2014-05-16 07:45:33] [AppID 7] File is in sync sharedconfig.vdf
[2014-05-16 07:45:33] [AppID 7] Eval complete
[2014-05-16 07:45:34] Starting sync job
[2014-05-16 07:45:34] [AppID 760] Starting sync (eval)
[2014-05-16 07:45:34] [AppID 7] Starting sync (download)
[2014-05-16 07:45:34] [AppID 760] Eval complete
[2014-05-16 07:45:34] [AppID 7] File is in sync serverbrowser_hist.vdf
[2014-05-16 07:45:34] [AppID 7] File is in sync sharedconfig.vdf
[2014-05-16 07:45:34] [AppID 7] Eval complete
[2014-05-16 07:45:34] [AppID 7] Download complete in build list

parental_log.txt

[2014-05-16 07:45:33] Validating parental settings
[2014-05-16 07:45:33] Settings dump:
[2014-05-16 07:45:33]   Account ID: 8201681
[2014-05-16 07:45:33]   Enabled: false
[2014-05-16 07:45:33]   Base list: 0 ()
[2014-05-16 07:45:33]   No custom list
[2014-05-16 07:45:33]   No enabled features

remote_connections.txt

[2014-05-16 07:45:26] Loaded client id: 8782525664602174747
[2014-05-16 07:45:26] Listening for broadcast on: 27036
[2014-05-16 07:45:28] Listening for connections on: 127.0.0.1:48775

If there are any more logs that could be useful I can post them, I do feel the stdout or stderr should show this and also any connections it is making as at work behind a proxy it will give the user no reason why, rather than say "cannot communicate to port xyz" for people trying to debug their issues.

[kisak-valve]

Hello @Sarkie, are you still experiencing this issue on an up to date system?

[ghost]

This issue still seems to be here. I cannot connect on Arch Linux. The only error I can find in the logs is an I/O error when the client is trying to establish a connection to the steam servers.

I’ll post logs when I get back on my computer to test again.

[ghost]

Running steam-runtime from the Arch multilib steam package. steam_debug.txt steam-runtime-LD_DEBUG-libs.txt bootstrap_log.txt connection_log.txt configstore_log.txt appinfo_log.txt

Let me know if any other logs/info would be helpful.

[Sarkie]

It's been so long, the PC is in my loft.

4 years to reply to a ticket