ValveSoftware / steam-for-linux

Issue tracking for the Steam for Linux beta client
4.21k stars 175 forks source link

Steam UI crashes when mouse over the STORE/LIBRARY/COMMUNITY/USER bar -WINDOWS #3475

Closed Spiral90210 closed 6 years ago

Spiral90210 commented 10 years ago

Apologies for posting this in linux, I followed a link here and didn't realise. Can this be moved?

When I launch the ui (loading into library view), I can launch games ok, but when I move my mouse over the top area of the window (STORE/LIBRARY/COMMUNITY/USER area), the application stops responding (consistently). This only started happening sometime within the past 2 weeks, although I don't use steam often enough for that to be an accurate indication of when the bug was introduced. If I move the mouse onto steam from the top, I can still access the menu (I used that to get to the tool to generate system information).

I had a quick look for log files and found a debug.log in the root steam install folder. Clearing out and reproducing the error yields 1 line:

[0907/135508:ERROR:renderer_main.cc(227)] Running without renderer sandbox

following sections ==WINLOG== ==SYSINFO==

==WINLOG== Windows event log is not very helpful: -

`

==SYSINFO== ` Processor Information: Vendor: GenuineIntel CPU Family: 0x6 CPU Model: 0x2a CPU Stepping: 0x7 CPU Type: 0x0 Speed: 3293 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported

Network Information: Network Speed:

Operating System Version: Windows 8.1 (64 bit) NTFS: Supported Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card: Driver: AMD Radeon HD 5800 Series

DirectX Driver Name:  aticfx32.dll
Driver Version:  13.251.0.0
DirectX Driver Version:  8.17.10.1247
Driver Date: 6 Dec 2013
OpenGL Version: 4.3
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 5800 Series
VendorID:  0x1002
DeviceID:  0x6899
Number of Monitors:  1
Number of Logical Video Cards:  1
No SLI or Crossfire Detected
Primary Display Resolution:  2560 x 1440
Desktop Resolution: 2560 x 1440
Primary Display Size: 23.50" x 13.23"  (26.97" diag)
                                        59.7cm x 33.6cm  (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes:  2x 4x 8x 

Sound card: Audio device: Speakers (ASUS Xonar DS Audio D

Memory: RAM: 8160 Mb

Miscellaneous: UI Language: English Microphone: Not set Media Type: DVD Total Hard Disk Space Available: 3099582 Mb Largest Free Hard Disk Block: 2176002 Mb OS Install Date: Jan 01 1970 Game Controller: Generic USB Joystick detected

Installed software: Tools for .Net 3.5 7-Zip 9.20 (x64 edition) Adobe AIR Adobe Community Help Adobe Photoshop CS5 Age of Empires II: HD Edition AMD Accelerated Video Transcoding AMD Catalyst Install Manager Apple Application Support Apple Mobile Device Support Apple Software Update ASUS Xonar DS Audio AzureTools.Notifications Behaviors SDK (XAML) for Visual Studio Blend for Visual Studio 2013 Blend for Visual Studio 2013 ENU resources Blend for Visual Studio SDK for .NET 4.5 Blend for Visual Studio SDK for Silverlight 5 Bonjour Brackets Build Tools - amd64 Build Tools - x86 Build Tools Language Resources - amd64 Build Tools Language Resources - x86 Canon IJ Network Scanner Selector EX Canon IJ Network Tool Canon IJ Scan Utility Canon MX450 series MP Drivers Canon MX450 series User Registration Catalyst Control Center InstallProxy CloudReading Counter-Strike: Global Offensive Dawn Of War Dawn of War - Dark Crusade Dawn Of War - Winter Assault Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition Dotfuscator and Analytics Community Edition Entity Framework Tools for Visual Studio 2013 Fallout: New Vegas Fiddler Fleet Operations version 3.2.7 Foxit Reader Google Chrome Google Update Helper Half-Life Half-Life 2 Half-Life 2: Episode One Half-Life 2: Episode Two IIS 8.0 Express IIS Express Application Compatibility Database for x64 IIS Express Application Compatibility Database for x86 Inkscape 0.48.5 iTunes Java 7 Update 45 Java 7 Update 45 (64-bit) Java Auto Updater JavaScript Tooling JetBrains ReSharper 8.0.2 LocalESPC Dev12 LocalESPCui for en-us Dev12 Malwarebytes Anti-Malware version 1.75.0.1300 Microsoft .NET Framework 4 Multi-Targeting Pack Microsoft .NET Framework 4.5 Multi-Targeting Pack Microsoft .NET Framework 4.5 SDK Microsoft .NET Framework 4.5.1 Multi-Targeting Pack Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps (ENU) Microsoft .NET Framework 4.5.1 SDK Microsoft Advertising SDK for Windows 8.1 - ENU Microsoft Advertising Service Extension for Visual Studio Microsoft ASP.NET MVC 4 - Visual Studio 2013 - ENU Microsoft ASP.NET MVC 4 Runtime Microsoft ASP.NET Web Frameworks and Tools - Visual Studio 2013 - ENU Microsoft ASP.NET Web Pages 2 - Visual Studio 2013 - ENU Microsoft ASP.NET Web Pages 2 Runtime Microsoft C++ Azure Mobile SDK for Visual Studio 2013 Microsoft C++ REST SDK for Visual Studio 2013 Microsoft Exchange Web Services Managed API 2.0 Microsoft Expression Blend SDK for .NET 4 Microsoft Help Viewer 2.1 Microsoft Identity Extensions Microsoft LightSwitch for Visual Studio 2013 Core Microsoft LightSwitch for Visual Studio 2013 CoreRes - ENU Microsoft LightSwitch for Visual Studio 2013 v4.0 Tools Microsoft LightSwitch for Visual Studio 2013 v4.0 ToolsRes - ENU Microsoft LightSwitch v4.0 SDK Microsoft NuGet - Visual Studio 2013 Microsoft Office 2003 Web Components Microsoft Office 2013 Developer Tools for Microsoft Visual Studio (x64) Microsoft Office 2013 Developer Tools for Microsoft Visual Studio (x64) - ENU Language Pack Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office Groove MUI (English) 2010 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office Office 32-bit Components 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared 32-bit MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Word MUI (English) 2010 Microsoft Portable Library Multi-Targeting Pack Microsoft Portable Library Multi-Targeting Pack Language Pack - enu Microsoft Report Viewer Add-On for Visual Studio 2013 Microsoft SharePoint 2013 Developer Tools for Visual Studio Microsoft SharePoint 2013 Developer Tools for Visual Studio 2012 Nuget Package Microsoft SharePoint 2013 Developer Tools for Visual Studio ENU Language Pack Microsoft Silverlight Microsoft Silverlight 5 SDK Microsoft SQL Server 2012 Command Line Utilities Microsoft SQL Server 2012 Data-Tier App Framework Microsoft SQL Server 2012 Data-Tier App Framework (x64) Microsoft SQL Server 2012 Express LocalDB Microsoft SQL Server 2012 Management Objects Microsoft SQL Server 2012 Management Objects (x64) Microsoft SQL Server 2012 Native Client Microsoft SQL Server 2012 T-SQL Language Service Microsoft SQL Server 2012 Transact-SQL ScriptDom Microsoft SQL Server Compact 4.0 SP1 x64 ENU Microsoft SQL Server Data Tools - enu (12.0.30919.1) Microsoft SQL Server Data Tools Build Utilities - enu (12.0.30919.1) Microsoft SQL Server System CLR Types Microsoft SQL Server System CLR Types (x64) Microsoft System CLR Types for SQL Server 2012 Microsoft System CLR Types for SQL Server 2012 (x64) Microsoft Team Foundation Server 2013 Object Model (x64) Microsoft Team Foundation Server 2013 Object Model Language Pack (x64) - ENU Microsoft Visual Basic for Applications 7.1 (x64) Microsoft Visual Basic for Applications 7.1 (x64) English Microsoft Visual C++ ARM Libraries Microsoft Visual C++ x64 Libraries Microsoft Visual C++ x64 Native Compilers Microsoft Visual C++ x64 Native Compilers - ENU Resources Microsoft Visual C++ x64-arm Cross Compilers Microsoft Visual C++ x64-arm Cross Compilers - ENU Resources Microsoft Visual C++ x64-x86 Cross Compilers Microsoft Visual C++ x64-x86 Cross Compilers - ENU Resources Microsoft Visual C++ x86 Libraries Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 Microsoft Visual C++ 2013 x64 Designtime - 12.0.21005 Microsoft Visual C++ 2013 32bit Compilers - ENU Resources Microsoft Visual C++ 2013 Compilers Microsoft Visual C++ 2013 Compilers - ENU Resources Microsoft Visual C++ 2013 Core Libraries Microsoft Visual C++ 2013 Extended Libraries Microsoft Visual C++ 2013 Microsoft Foundation Class Libraries Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Microsoft Visual C++ 2013 x64 Debug Runtime - 12.0.21005 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 Microsoft Visual C++ 2013 x86 Debug Runtime - 12.0.21005 Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 Microsoft Visual C++ 2013 x86-x64 Compilers Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Microsoft Visual Studio 2013 Devenv Microsoft Visual Studio 2013 Devenv Resources Microsoft Visual Studio 2013 Performance Collection Tools Microsoft Visual Studio 2013 Performance Collection Tools - ENU Microsoft Visual Studio 2013 Preparation Microsoft Visual Studio 2013 Profiling Tools Microsoft Visual Studio 2013 Shell (Minimum) Microsoft Visual Studio 2013 Shell (Minimum) Interop Assemblies Microsoft Visual Studio 2013 Shell (Minimum) Resources Microsoft Visual Studio 2013 Team Explorer Language Pack - ENU Microsoft Visual Studio 2013 VsGraphics Helper Dependencies Microsoft Visual Studio Professional 2013 Microsoft Visual Studio Professional 2013 - ENU Microsoft Visual Studio Ultimate 2013 XAML UI Designer Core Microsoft Visual Studio Ultimate 2013 XAML UI Designer enu Resources Microsoft Web Deploy 3.5 Microsoft Web Developer Tools 2013 - Visual Studio 2013 Microsoft_VC80_ATL_x86_x64 Microsoft_VC80_CRT_x86 Microsoft_VC80_CRT_x86_x64 Microsoft_VC80_MFCLOC_x86 Microsoft_VC80_MFCLOC_x86_x64 Microsoft_VC80_MFC_x86 Microsoft_VC80_MFC_x86_x64 Microsoft_VC90_ATL_x86 Microsoft_VC90_ATL_x86_x64 Microsoft_VC90_CRT_x86 Microsoft_VC90_CRT_x86_x64 Microsoft_VC90_MFC_x86 Microsoft_VC90_MFC_x86_x64 Mozilla Firefox 31.0 (x86 en-US) Mozilla Maintenance Service Notepad++ Open XML SDK 2.5 for Microsoft Office OpenAL OpenRA Paint.NET v3.5.11 PDF Settings CS5 PreEmptive Analytics Visual Studio Components Prerequisites for SSDT Python 2.7.3 Python Tools Redirection Template Reason 4.0 Sandboxie 4.08 (64-bit) Security Update for Microsoft Office 2010 (KB2553284) 64-Bit Edition Security Update for Microsoft Office 2010 (KB2687423) 64-Bit Edition Security Update for Microsoft Office 2010 (KB2850016) 64-Bit Edition Security Update for Microsoft Office 2010 (KB2880971) 64-Bit Edition Security Update for Microsoft Office 2010 (KB2881071) 64-Bit Edition Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition SharePoint Client Components SketchUp 2013 Skype™ 6.11 SolidWorks 2013 x64 Edition SP0 SolidWorks eDrawings 2013 x64 Edition SP0 Source SDK Base 2007 SourceTree Steam Sublime Text 2.0.2 Supreme Commander 2 Team Explorer for Microsoft Visual Studio 2013 TeamViewer 9 The Elder Scrolls V: Skyrim tools-freebsd tools-linux tools-netware tools-solaris tools-windows tools-winPre2k TradeManager 2014 Beta1 Update for (KB2504637) Update for CHS Microsoft IME HAP Dictionary Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition Update for Microsoft Excel 2010 (KB2837600) 64-Bit Edition Update for Microsoft Filter Pack 2.0 (KB2878281) 64-Bit Edition Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition Update for Microsoft InfoPath 2010 (KB2817396) 64-Bit Edition Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition Update for Microsoft Office 2010 (KB2687502) 64-Bit Edition Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition Update for Microsoft Office 2010 (KB2837581) 64-Bit Edition Update for Microsoft Office 2010 (KB2837606) 64-Bit Edition Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition Update for Microsoft Office 2010 (KB2881028) 64-Bit Edition Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition Update for Microsoft PowerPoint 2010 (KB2837579) 64-Bit Edition Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition Update for Microsoft Visio 2010 (KB2880526) 64-Bit Edition Update for Microsoft Visio Viewer 2010 (KB2837587) 64-Bit Edition Update for Microsoft Word 2010 (KB2880529) 64-Bit Edition VirtualCloneDrive Visual F# 3.1 SDK Visual F# 3.1 VS Visual Studio 2013 Prerequisites Visual Studio 2013 Prerequisites - ENU Language Pack Visual Studio Extensions for Windows Library for JavaScript VLC media player 2.1.2 VmciSockets VMware Workstation WCF Data Services 5.6.0 Runtime WCF Data Services Tools for Microsoft Visual Studio 2013 WCF RIA Services V1.0 SP2 WinCDEmu Windows App Certification Kit Native Components Windows App Certification Kit x64 Windows Azure Mobile Services SDK Windows Azure Mobile Services Tools for Visual Studio 2013 Preview - v1.0 Windows Azure Shared Components for Microsoft Visual Studio 2013 - v1.0 Windows Azure Tools for LightSwitch for Visual Studio 2013 - v2.1 Windows Runtime Intellisense Content - en-us Windows Software Development Kit Windows Software Development Kit DirectX x64 Remote Windows Software Development Kit DirectX x86 Remote Windows Software Development Kit for Windows Store Apps Windows Software Development Kit for Windows Store Apps DirectX x64 Remote Windows Software Development Kit for Windows Store Apps DirectX x86 Remote Windows XP Targeting with C++ Workflow Manager Client 1.0 Workflow Manager Tools 1.0 for Visual Studio `

gdrewb-valve commented 10 years ago

You should report this in the regular Steam forums too.

kisak-valve commented 6 years ago

Hello @Spiral90210, are you still experiencing this issue on an up to date system?

Spiral90210 commented 6 years ago

I've not been using it for a while, but I'll check this evening or tomorrow and get back to you.

kisak-valve commented 6 years ago

Closing pending feedback.