games fail to update on Steam beta client

rmbleeker commented 7 years ago

Your system information

Steam client version: beta update October 31
Distribution (e.g. Ubuntu): Ubuntu 14.04 LTS kernel 4.4.0-45-generic
Filesystem where Steam games are installed: XFS
Opted into Steam client beta?: Yes
Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

When there was an update for ARK: Survival Evolved available it started downloading, but soon stopped again with a "disk write error" in the download manager. Verifying local game cache, restarting Steam and restarting my machine did not solve the issue. I then deleted the entire game and tried to download it again, with the same result.

After I opted out of the Steam Client beta the update resumed and finished normally.

Steps for reproducing this issue:

Opt-in to the Steam Client beta
Install a new game or update an existing one on an XFS filesystem
Download stops with a "disk write error", restarting will download a few KB but then stop again with the same error.
Opt-out of the Steam Client beta and updates resume as expected.

rmbleeker commented 7 years ago

I suspect this has something to do with the fix that was implemented for ZFS filesystems? This is the relevant line from the update notes of the beta update for October 31st:

Linux

Fixed issues when installing games into filesystems such as ZFS which report an abnormally large sector size

rmbleeker commented 7 years ago

I did some further testing. First I checked the disk and the file system, they are both okay. I then opted back in to the Steam Client beta and installed the game "Black Mesa" that I had bought during the Halloween sale but hadn't installed yet. After 3 or 4 attempts to put it back in the download queue again after it stopped I actually got it to download about 3.5GB of the 5.8GB total, but then it gave me the "disk write error" again.

Opting out of the Steam Client beta again fixed it, so even if the issue can't be reproduced reliably at least the fix is reliable.

alfred-valve commented 7 years ago

Can you post a link to your content_log.txt file from this install please

rmbleeker commented 7 years ago

I've restarted a few times obviously so I hope the information in there is still useful.

https://gist.github.com/rmbleeker/dc4f33d26f2d90e051ab71a2f2fbb085

rmbleeker commented 7 years ago

For completion's sake I've also included the previous content log file (content_log.previous.txt)

https://gist.github.com/rmbleeker/d00d5a072b0dd8f2a5f7b1a32b1e48f8

bootkiller commented 7 years ago

Had the same issue with the recent CS:GO update, with btrfs filesystem. I kept forcing the update and it eventually finished.

https://gist.github.com/bootkiller/b0546825d78127d420d294bc08476a9b

sakuramboo commented 7 years ago

Same here. I have 5 games that failed to update, Dota 2 (which I need working), Kerbal Space Program, Robocraft, Age of Wonders 3, and CS:GO.

My /home is an LVM in ext4.

LiamDawe commented 7 years ago

Ah good, thought this was just me.

I keep getting "disk write error" and I have to tell them to update multiple times before they decide to do it (ext4 the default file system for Ubuntu).

My content log: https://gist.github.com/LiamDawe/61fa738d1062d7ea71445bff3b46bcf0

yochaigal commented 7 years ago

I'm having the same issue on Arch 64bit with ext4 on an SSD. Sky Break and Hero Siege will not update; I don't get a disk I/O error; the download simply stops halfway through (and doesn't complete on subsequent retries).

Plagman commented 7 years ago

We're working on fixing this regression; if you need to update or download games you can either temporarily opt-out of the Beta or keep requeuing the download until it succeeds.

belisariussmith commented 7 years ago

I am having the same issue on my Kubuntu 16.04 Linux install

Linux imperium 4.4.0-42-generic #62-Ubuntu SMP Fri Oct 7 23:11:45 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux - Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz - 2 x GTX980 SLI - 32GB Ram - Hard drives are SSD (one is M.2)

update - Sorry, forgot to mention I am using ext4 as well update2 - Also, I am in the Steam Beta program

rmbleeker commented 7 years ago

From the November 3 update notes for the beta client:

Linux and Mac OS

Fixed disk error messages when downloading updates.

@Plagman: Does this fix this issue?

Plagman commented 7 years ago

Yes, it should. Some downloads might have gotten stuck in an 'update pending' state as a result of the "disk errors", but trying to run the game should let you proceed. Please let me know if the issue persists and I'll re-open.

rmbleeker commented 7 years ago

I've resubscribed to the beta and pulled down several updates so far without issues.

betseg commented 7 years ago

If you create the directory and file using mkdir and touch it won't give this error and update successfully.

bootkiller commented 7 years ago

Yes, it should. Some downloads might have gotten stuck in an 'update pending' state as a result of the "disk errors", but trying to run the game should let you proceed. Please let me know if the issue persists and I'll re-open.

Been having this problem again.

content_log.txt

rmbleeker commented 7 years ago

@bootkiller that is strange because the issue with disk space allocation has been confirmed to have been fixed. Also I see nothing in your content_log.txt file about not being able to allocate disk space. I do see a lot of invalid http responses coming in, so I think your issue might be unrelated.

Have you tried a steam --reset?

ValveSoftware / steam-for-linux