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ValveSoftware / steam-for-linux

Issue tracking for the Steam for Linux beta client
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Hardware survey hangs on sending gathered data #5550

Open furai opened 6 years ago

furai commented 6 years ago
Computer Information Computer Information: Manufacturer: Unknown Model: Unknown Form Factor: Laptop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz CPU Family: 0x6 CPU Model: 0x3c CPU Stepping: 0x3 CPU Type: 0x0 Speed: 3500 Mhz 8 logical processors 4 physical processors HyperThreading: Supported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: Ubuntu 18.04 LTS (64 bit) Kernel Name: Linux Kernel Version: 4.17.3-041703-generic X Server Vendor: The X.Org Foundation X Server Release: 11906000 X Window Manager: GNOME Shell Steam Runtime Version: steam-runtime-beta-release_2018-06-14 Video Card: Driver: NVIDIA Corporation GeForce GTX 970M/PCIe/SSE2 Driver Version: 4.6.0 NVIDIA 390.67 OpenGL Version: 4.6 Desktop Color Depth: 24 bits per pixel Monitor Refresh Rate: 60 Hz VendorID: 0x10de DeviceID: 0x13d8 Revision Not Detected Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 1920 x 1080 Desktop Resolution: 1920 x 1080 Primary Display Size: 15.04" x 8.46" (17.24" diag) 38.2cm x 21.5cm (43.8cm diag) Primary Bus: PCI Express 16x Primary VRAM: 3072 MB Supported MSAA Modes: 2x 4x 8x 16x Sound card: Audio device: Realtek ALC668 Memory: RAM: 15989 Mb Miscellaneous: UI Language: English LANG: en_GB.UTF-8 Total Hard Disk Space Available: 837977 Mb Largest Free Hard Disk Block: 483123 Mb VR Headset: None detected Recent Failure Reports:

Steps to reproduce:

  1. Launch any steam survey with e.g. xdg-open steam://takesurvey/2
  2. Let Steam gather information and try sending it.
  3. It hangs forever.
auyer commented 5 years ago

I can confirm this happens with the following command as well:

steam steam://takesurvey/1/
kisak-valve commented 4 years ago

Hello @furai, are you still experiencing this issue on an up to date system?

auyer commented 4 years ago

I can confirm it still happens. I've just tested both commands, and both get stuck in "Sending gathered data...".

I still want to contribute with the steam survey. Last time I had a chance, I was using an old notebook, and I built a few computers since.

furai commented 4 years ago

Sorry for replying late. I'm still experiencing the same issue. It hangs on sending the gathered data.

abc-mikey commented 3 years ago

OK, I have never been offered a steam survey for liunx despite running steam exclusively under linux since the beta client came out in I guess 2012.

I have just forced it to do something by using the above command: 

steam steam://takesurvey/1/

and it crashes. I notice the following error after the survey starts:

ThreadGetProcessExitCode: no such process 12551
sh: lsb_release: command not found
sh: lsb_release: command not found
abc-mikey commented 3 years ago

installing lsb_release unfortunately still leaves it crashing.

spyrou008 commented 2 years ago

Dear all, I'd like to participate to the Steam survey. Here are my system details: https://gist.github.com/spyrou008/88dc40b9a3473caa4dd9c1e8e28d54da I am experiencing same behavior as @abc-mikey and @furai : The command:

xdg-open steam://takesurvey/2

gives the output:

steam.sh[16490]: Running Steam on manjarolinux 21.2.6 64-bit
steam.sh[16490]: STEAM_RUNTIME is disabled by the user
steam.sh[16490]: Can't find 'steam-runtime-check-requirements', continuing anyway

Whereas the command:

steam steam://takesurvey/1/

gives the output:

steam.sh[16766]: Running Steam on manjarolinux 21.2.6 64-bit
steam.sh[16766]: STEAM_RUNTIME is enabled automatically
setup.sh[16840]: Steam runtime environment up-to-date!
steam.sh[16766]: Steam client's requirements are satisfied

In both scenario , I get stuck at "Sending gathered data", with the Cancel button, that I eventually hit, after a while. Hope that helps.

sladiri commented 2 years ago

Just wanted to note that I have the same issue on a Windows 11 PC.