Error Invalid domain

[ab-cc]

Hi, what is Invalid domain error and how can we resolve this? I'm not behind VPN, can access https://www.opensubtitles.com and https://api.opensubtitles.com from browser.

[goldug]

I have the same issue. It only occurs if you're logged in. Log out and it works as it should.

[Valyreon]

Are you normal users or VIP? @ab-cc Were you logged in?

I still think this is just something due to your network, everything works fine for me and I can see that there is daily usage at the API stats. But I am going to make sure to add more detailed logging of errors in the next version.

[goldug]

Are you normal users or VIP? @ab-cc Were you logged in?

I still think this is just something due to your network, everything works fine for me and I can see that there is daily usage at the API stats. But I am going to make sure to add more detailed logging of errors in the next version.

I'm a normal user, not VIP. I do not think it can be a network problem since it works fine if I don't log in.

[ab-cc]

Are you normal users or VIP? @ab-cc Were you logged in?

I still think this is just something due to your network, everything works fine for me and I can see that there is daily usage at the API stats. But I am going to make sure to add more detailed logging of errors in the next version.

Same as goldug, not behind VPN and not a VIP user, subtitle downloads works fine if not logged in. This error comes only when logged in.

[batuhankrmn]

Same with @ab-cc and @goldug , I get "Error occured: Invalid domain" on CLI tool.

[Valyreon]

@ab-cc @batuhankrmn @goldug

I have added logging to the latest version 1.6.1, if you could update and replicate this issue then attach the logs here it would be helpful to investigate the issue.

After you get the message on the UI, go to Settings > About > Logs and attach all the txt files in the directory that opens.

[goldug]

Adding the log (only one text file).

Note that the portable version has no log feature, only the version you install. 20240417T141352_845_RequestFailedException.txt

[Valyreon]

So looks like that is the only thing the API returns "Invalid domain"... I posted on their forum, they say they need more details of input, output etc. Thing is I can't replicate this and I would need to expand the app more if I want to include more info from your side.

I assume you tried with different files? How about when you use the manual Search? Do you use file names or search strings with any non-ascii characters?

[goldug]

Yeah, seems to be the same error no matter what I do. Weird that you can't reproduce it, do you have a premium account on opensubtitles? If so, try making a new free account and see if it happens to you then.

[Valyreon]

I don't have a premium account, just free one. I had my friend try as well, he also doesn't have any issues.

Maybe you could try using the app with VPN? That would prove that it's not anything to do with your connection/internet provider/location etc. The error comes from the API itself, so either my app is making an invalid request or something, or they are denying service for some reason.. the error message itself looks like a DNS error or something like that.

[crashmaker18]

I'm currently having the same issue. Yesterday it worked fine (When I first installed it) Now it always says invalid domain for as long as I am logged in. If I log out, search a movie I can see the list of subtitles. I log back in (to download more than 5) and I can download them too, just fine. But as soon as I try to find another movie's subs it gives the same error again. No matter if I search or drag and drop. My log file is the exact same as goldug's.

[ab-cc]

I don't have a premium account, just free one. I had my friend try as well, he also doesn't have any issues.

Maybe you could try using the app with VPN? That would prove that it's not anything to do with your connection/internet provider/location etc. The error comes from the API itself, so either my app is making an invalid request or something, or they are denying service for some reason.. the error message itself looks like a DNS error or something like that.

Tried with v1.6.1:

Just like goldug said, if I'm logged out, it works absolutely fine but with limit of 5 downloads, and if I'm logged in it returns Invalid Domain. I understand what you are saying, that their API itself might be returning this response. Your assumption is logical that this may be network related, but the thing is I can access the opensubtitles.com web site without any problems or need for any VPN. Please let us know if we can try any additional tests. Currently I'm on a box that cannot run VPN, I will test that method soon and update.

Would it be possible to implement a proxy server function? May be that could solve this?

[dmstumpf]

This seems to be an issue with searches when logged in with a registered account. When I am logged in (as a VIP), search and download requests are made to vip-api.opensubtitles.com.

https://vip-api.opensubtitles.com returns an error HTTP 401: Invalid domain.

If I log out and then perform a search (which is posted to api.opensubtitles.com), the search is successful and I receive a list of subtitle matches.

If I log in after the search has completed, I am able to download items listed in the results without error.

Using Fiddler, I can replay a HTTP request that previously resulted in a 401: Invalid domain. If I alter the host header in the HTTP request from vip-api.opensubtitles.com to api.opensubtitles.com and replay the request, this results in a HTTP 200 and not a 401: Invalid domain.

[Valyreon]

@dmstumpf Thanks for looking into it with the fiddler. So you are VIP and it correctly returns that you are but the endpoint doesn't work.. other people above are not VIP. I could add an option in the Settings to force using the regular api endpoint. That would probably fix the problem for you, for the others probably not.

[dmstumpf]

Allowing VIP users to toggle to the other endpoint might help as a workaround until we have more information about the root cause.