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VeeamHub / vbo365-rest-self-service

Unofficial Self-Service Web Portal for Veeam Backup for Microsoft Office 365
MIT License
22 stars 8 forks source link

Error starting restore session #10

Closed dmontesdrp closed 4 years ago

dmontesdrp commented 4 years ago

Hello after upgrade the portal and Veeam for office 365 a Ihave an error Error starting restore session, i thought it was for the time zone after that I resolve timezone issue but the error still apearing

any sugestion

Regards

nielsengelen commented 4 years ago

Did you correctly install both Veeam Explorer packages which came with the download? Which version are you running?

dmontesdrp commented 4 years ago

I'm working with the version 4 of veeam for office365 and I updated de portal

nielsengelen commented 4 years ago

As suggested, can you verify you also updated the Veeam Explorers? If you were using v3 before with the portal, you also have to update the config.php file and change the version from v3 to v4 (unless u did a fresh download of the code).

dmontesdrp commented 4 years ago

The portal was updated before the veeam update

nielsengelen commented 4 years ago

And can u confirm you also updated the explorers? Can u also double check the Veeam RESTful API service is running?

dmontesdrp commented 4 years ago

Hello, the portal works after update but we're stlill having issues at the moment to explore the last backup it doesn't show the last mail it only shows 2 or 3 mails but no completed

regards

nielsengelen commented 4 years ago

What's the time difference between the restore points? It could be the restore was started with the restore point BEFORE the last backup which explains this behavior.

dmontesdrp commented 4 years ago

There are 4 hours of difference between the portal and the explorer, but the portal does not show all the items after the backup, at the moment we are using the last backup but all the mails aren't showing all

in the explorer i don't have this issue its only in the portal

nielsengelen commented 4 years ago

Would it be possible to contact me via mail (niels.engelen@veeam.com) so we can maybe arrange a remote call to see what the issue is? It will go faster that way.