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VictorNine / bitwarden-go

A Bitwarden-compatible server written in Golang
MIT License
250 stars 33 forks source link

Somehow make it clear to people that they shouldn't contact official Bitwarden support #35

Open kspearrin opened 5 years ago

kspearrin commented 5 years ago

We frequently get people using these third party servers that contact official support channels for help with problems they are having with it. Lots of times we go back and forth trying to figure out what the problem they are having is only to find out later they are using a third-party server (which they originally fail to mention) and we can't help. This is a drain on resources for the official Bitwarden product. I am not sure what the solution is, but could you brainstorm ideas on how to better communicate to users that they shouldn't do this? I suppose a simple start would be to put a notice in the README or something but I am not sure that is going to solve the problem completely.

Thanks.

VictorNine commented 5 years ago

I'll try updating the readme with more info.

JeffAlyanak commented 5 years ago

@kspearrin A solution for the future would be to modify the "Help & Feedback" option in the plugin itself whenever used with a 3rd-party server.

Rather than taking users to your help system it could instead display a message directing them to contact the provider of their server.