search

Vinai / customer-activation

Magento extension which makes it impossible for a customer to log in until the account has been activated by the administrator.
120 stars 59 forks source link

Notify Customer of Account Activation #30

Closed KlausAnt closed 10 years ago

KlausAnt commented 10 years ago

Magento ver. 1.8.0.0 Netzarbeiter_CustomerActivation 0.4.9 Netzarbeiter_LoginCatalog 1.2.3

Notify Customer of Account Activation email is not sent any ideas?

bubo24 l configuration _ system _ bubo24 l magento admin - 2013-11-20-112035

Vinai commented 10 years ago

Thanks for the message. Are the admin notification emails for new account registrations arriving?

KlausAnt commented 10 years ago

No, and they did not either on my other magento installation (1.6.0.0) with same setup?

Vinai commented 10 years ago

I've tested with an exact copy of your setup, but am unable to reproduce the issue. For the tests I've used Magento 1.8.0.0 and also Magento 1.7.0.2, but all worked perfectly on both systems. I've even tested with an english locale and a locale that doesn't contain default email templates to see if the module correctly falls back to the en_US templates in that case, which it did.

Since you have configured the default templates on your instance according to your screenshots, I'm at a loss what the reason is why the emails aren't being sent.

Maybe you are using a different extension that rewrites the customer model, or which some custom email transport setup. I can't tell.

KlausAnt commented 10 years ago

Thank you very much, I appreciate your help! Would you be interested in taking a closer look at my installation as admin?

Vinai commented 10 years ago

Sorry, without proper debugging I can't see what is happening, so even admin access won't help.

KlausAnt commented 10 years ago

What do you need?

Vinai commented 10 years ago

I would need full developer access, that is, full access to the source code with the ability to add debug code, or run it on a host with xdebug so I can add breakpoints, and a copy of the database. The latter could be without sensitive customer data of course.