Server Error at demo.vivapayments.com/selfcare/en/sales/mysales

[Stratubas]

Hello again.

I'm working on native checkout v2 with pre-auth.

My steps are the following:

1) Get an access token by posting at https://demo-accounts.vivapayments.com/connect/token

2) Get a charge token (and some html+js) by posting at https://demo-api.vivapayments.com/nativecheckout/v2/chargetokens

3) Render the html+js from step 2, which redirects me to https://demo.vivapayments.com/web/checkout/fakethreedsecurecardholderauthentication, where I click "Confirm payment".

4) Make a transaction (which responds with a "transactionId") by posting at https://demo-api.vivapayments.com/nativecheckout/v2/transactions, putting "preauth":true in the payload.

Then, at https://demo.vivapayments.com/selfcare/en/sales/mysales, I get the following error: viva-server-error.pdf

Are these steps OK? What's wrong?

[matthewrgourd]

Should normally be fine but the demo server can sometimes misbehave. Are you still experiencing the same issue or is it ok now?

[Stratubas]

Yes, the issue remains.

The page worked once now, because I didn't have any sales today. Searching for older sales popped up an "Error" message, and console logged "Failed to load resource: the server responded with a status of 500 ()".

After creating a new sale (with the same steps), the original "Server Error" is shown in https://demo.vivapayments.com/selfcare/en/sales/mysales

[matthewrgourd]

@Stratubas Step 4 should be made through a back-end channel, not a browser. Is this what you're doing?

[Stratubas]

@matthewrgourd I'm doing step 4 through a locally hosted node server.

[matthewrgourd]

Hi @Stratubas you said "the original "Server Error" is shown in https://demo.vivapayments.com/selfcare/en/sales/mysales". Can you attach a screenshot of this?

[Stratubas]

Hey @matthewrgourd . Here's your screenshot

[matthewrgourd]

Hi there, this error occurs from time to time on the demo server. I believe you can simply refresh the page to remove the error. Please rest assured the production environment is a completely different story.

[Stratubas]

@matthewrgourd Refreshing the page does not remove the error. Even changing computer and OS does not remove the error. The error has been there for almost 20 days. Not exactly "from time to time" :) So how are we supposed to develop a new application? With our real credit cards in the production server?

[matthewrgourd]

Hi @Stratubas, sorry, I didn't realise that. I'll get them to reboot the demo server.

[matthewrgourd]

Hi @Stratubas, sorry for the delay, the demo server has been fixed now. Obviously any further issues don't hesitate to get back to us!

[Stratubas]

@matthewrgourd Ahh, nice. Finally I can see how "capture" works. Thanks.