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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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VivaWallet demo payments is not working #1859

Closed cvrak closed 4 years ago

cvrak commented 4 years ago

Hi, I've set a VivaWallet demo account but when I try to make a test purchase I get the attached picture popup, select "sucess'" but then the failure URL is desplayed. But when i check at Joomla admin, the purchase is made, pending status. I use Redirection/Native Checkout v2

Merchant ID: b9fd180e-a460-4414-8e11-8248050d704f API Key: 5_r]Bm

How this can be fixed?

viva_wallet_screen1

Thanks in advance Chris

matthewrgourd commented 4 years ago

Hi Chris, I can see no transaction recorded against your Viva Wallet account. As a consequence, I believe the Joomla order will automatically change status to "Cancelled" within 24 hours.

Are you attempting to implement our redirect checkout solution? I'm not sure why demo isn't working correctly. Can you try again and let me know, if, after clicking on Confirm payment (Success outcome chosen), the URL in your browser updates to include information similar to the following?

...result?t=05782261-e7c6-455d-ae0e-57b036cf52e9&s=1786359012548017&lang=en-US&eventId=0&eci=1

Can you let me know the "t=" value? so I can investigation further? Also, could you share with me the body parameters of the POST request you previously made to https://demo.vivapayments.com/api/orders?

Thanks!

cvrak commented 4 years ago

The status of the orders is "Pending", not "Cancelled". Also, I forgot to mention I use Virtuemart for the e-shop.

The URL after the "Confirm payment" with success outcome is https://www.anagnosi.gr/index.php/el/order-failure?s=9712526358872608&lang=el-GR&eventId=0

Is this helpful? Thanks

matthewrgourd commented 4 years ago

Hi @cvrak, I need to look into this further. Which version of Virtuemart are you using?

cvrak commented 4 years ago

Hi VM 3.8.4 Joomla 3.9,21 php 7.3.22

matthewrgourd commented 4 years ago

Hi @cvrak, thanks for providing that info. So have you installed the latest version of our plugin for VM 3 from the below location and followed the accompanying instructions?

https://developer.vivawallet.com/e-commerce-plugins/virtuemart3/

cvrak commented 4 years ago

Hi @matthewrgourd, Yes, I've installed the latest version. For success/failure URL I had /thank-you-for-your-order and /order-failure (joomla menu items -->articles) I changed URLs as per the instructions, I see the "thank you for your order" message, but "your payment is not accepted, order cancelled" message as well. In Joomla admin, the order is cancelled.

Any ideas?

matthewrgourd commented 4 years ago

Hi @cvrak, the success / failure URLs should be the following as stated in our documentation:

If you try that and still no joy, please send me a screenshot from Joomla of your payment module settings. Thanks.

cvrak commented 4 years ago

Hi @matthewrgourd,

I've changed the URLs, according the instructions. The problem remains. You can see what I mean at the attached images. When I complete the payment, I get the anagnosi_screen_04.jpg and the order in Joomla admin has status "cancelled"

anagnosi_screen_06 anagnosi_screen_01 anagnosi_screen_02 anagnosi_screen_03 anagnosi_screen_04 anagnosi_screen_05

matthewrgourd commented 4 years ago

Hi @cvrak I'm not immediately sure what the issue is. Everything looks fine from the point of view of your settings. This is just an idea, but can you try disabling VivaWallet test mode from the following dialog box and see if that makes any difference?

matthewrgourd commented 4 years ago

Another thing to try is the test card number you entered had too many digits for both card number and CVV. Please use:

Name: Any Card number: 4111 1111 1111 1111 CVV: 111 Expiration: Any in the future

cvrak commented 4 years ago

Hi @matthewrgourd, I've uninstalled and reinstalled the plugin. The problem remains the same. I get the attached picture and the order is cancelled (Joomla admin)

I tried your suggestion to turn test mode "No". After inserting credit card data, a page is displayed instantly and then the https://www.vivapayments.com/web/newtransaction.aspx?Ref= page is displayed, saying that the order is not found (it seems normal to me, since its a real vivapayments page). In Joomla admin, the order is "Pending"

anagnosi_screen_04

matthewrgourd commented 4 years ago

Hi @cvrak, I believe we had an issue with our demo environment which is now fixed. Can you try again a test transaction? With "test mode" disabled? If that doesn't work, please try setting up in the production environment, then testing with a very small payment amount, e.g. 30 cents but using a real card. You should then cancel the order from within Viva Wallet selfcare.

cvrak commented 4 years ago

Hi @matthewrgourd, I tested once more, It is working ok. For your information, test mode is "On". Within the next dayes I'll test it in production and let you know

matthewrgourd commented 4 years ago

Hi @cvrak, good to know. Thanks for the update. I'll keep this issue open until you've tested on production.

cvrak commented 4 years ago

Hi @matthewrgourd, I've tested in production environment and everything is ok. Thanks Chris

matthewrgourd commented 4 years ago

@cvrak great, I'll close the issue now...

cvrak commented 4 years ago

Hi @matthewrgourd,

I face the same hard situation with another customer of mine. I've installed the latest version of the plugin, Joomla and php is up to date, but the same problem occurs. My customer's data is Merchant ID 3e5261ba-1a37-4c35-a929-eba3f3e787b1 API Key L31etpWf1j34teN169fR90zWOuq9yV Code 5240

Pls advise Chris