Test Cards are not working in Demo environment with Redirect v2

[Mminas]

I am setting up a new e-shop and going through the testing phase.

Whichever test card from https://developer.vivawallet.com/integration-reference/test-cards-and-environments/#test-cards I am using I'm getting an error that says my transaction has failed but the redirect doesn't even return to the failed transaction page.

The error returned by the system in JSON format is {"status":412,"message":"Unable to resolve 3d provider","eventId":"1"}

I cannot find any documentation regarding it. Any help is appreciated.

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you very much for contacting us. Kindly note that test cards are only available in the sandbox/demo environment. Could you please tell us the URL of your website and the Demo Merchant ID?

Kind regards, Viva Wallet E-commerce Support Team

[Mminas]

Thank you for your time,

I am using the Demo/Sandbox environment.

My demo Merchant ID is a97ba0a0-8519-4a23-a1ad-bf828fee1d79 and my website's URL https://verogelato.gr

On Wed, Apr 12, 2023 at 1:08 PM VivaWalletCustomerSupport < @.***> wrote:

Hello @Mminas https://github.com/Mminas,

Thank you very much for contacting us. Kindly note that test cards are only available in the sandbox/demo environment. Could you please tell us the URL of your website and the Demo Merchant ID?

Kind regards, Viva Wallet E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2365#issuecomment-1505010396, or unsubscribe https://github.com/notifications/unsubscribe-auth/AMA3AVWOVX5G4JHVMP7HCS3XAZ5JDANCNFSM6AAAAAAWZ5LTRM . You are receiving this because you were mentioned.Message ID: @.***>

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you for the additional information. Please try again, if issue persists send us the full body request to further investigate.

Kind regards, Viva Wallet E-commerce Support Team

[Mminas]

The full body of which request?

You have to understand that I am properly posting a request to get a transaction order code, and it returns a proper OrderCode successfully.

I then use this OrderCode to redirect to the transaction URL ( https://demo.vivapayments.com/web/newtransaction.aspx?ref=[MY ORDER CODE]). I get the proper transaction interface, I insert the test card properties, and I don't get either a decline or an accept or anything else. I get the error I've already posted.

So this error occurs during a request from the Vivawallet payment form to the vivawallet backend.

On Wed, Apr 12, 2023 at 2:12 PM VivaWalletCustomerSupport < @.***> wrote:

Hello @Mminas https://github.com/Mminas,

Thank you for the additional information. Please try again, if issue persists send us the full body request to further investigate.

Kind regards, Viva Wallet E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2365#issuecomment-1505089415, or unsubscribe https://github.com/notifications/unsubscribe-auth/AMA3AVTD2GZ77BMIG7EG2KDXA2EYNANCNFSM6AAAAAAWZ5LTRM . You are receiving this because you were mentioned.Message ID: @.***>

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you for your prompt response. Further to our technical checks, we did not experience any issues with the test cards. Could you please share the request you used (full code) to investigate the issue?

Kind regards, Viva Wallet E-commerce Support Team

[Mminas]

As I explained before my request to get redirected to the viva interface processes normally without errors. Here are its contents:

REQUEST HEADERS Host: demo.vivapayments.com authorization: Basic YTk3YmEwYTAtODUxOS00YTIzLWExYWQtYmY4MjhmZWUxZDc5OldtdDJXUw== accept: / content-length: 165 content-type: application/x-www-form-urlencoded

REQUEST VALUES Amount=4464&disableCash=true&paymentTimeOut=600&AllowRecurring=false&RequestLang=el-GR&SourceCode=3964&merchantTrns=168139274600012&customerTrns=Vero+Gelato+Purchase

RESPONSE HEADERS HTTP/2 200 content-type: application/json; charset=utf-8 content-length: 157 x-viva-correlationid: 23-103-C29F867D rp: 03 date: Thu, 13 Apr 2023 13:38:10 GMT server-timing: cdn-cache; desc=MISS server-timing: edge; dur=25 server-timing: origin; dur=41 strict-transport-security: max-age=31536000 ; includeSubDomains strict-transport-security: max-age=31536000;IncludeSubDomains set-cookie: ak_bmsc=1997FA7F572D15274018C576E09DD3A1~000000000000000000000000000000~YAAQrWQRAiDmnnGHAQAAnH/WehOElA5iA6Zw3IEPW+jLaPKEPBScDJ1wPTVfleL6kdYLfmI7ccrfBZJc73YT3v9czjtcYAIyWDXpNk4Rb8ELZILUNF9MUBTHeO8nirWmZ4jPlKVN/DI0ayTWM6kR+QbFJYSRUD2YY2hWpEHg7bKfGvahc7KUUvJYUrNmAt/u95QehL+LQcU8W/AASvGe1Ok1o8xG/UGmYQIHXwU4ow0DYIUs9fBUaRr4UY2MA/HL8eQy/VOb3s853J4zCb9CjDb/B2+n36xoz3T8XbPso1+i4NtRmFIo3HUZQTqv7FSQ55bF+5PpSBFsvgCI2VqhyxzDLv8UNDLV0u6Nlft55yI2GL1kHX2IF5NsgI+YpZWIWAw8TGI6DgC8Ghva8w==; Domain=.vivapayments.com; Path=/; Expires=Thu, 13 Apr 2023 15:38:10 GMT; Max-Age=7200; Secure; HttpOnly server-timing: ak_p; desc="467053_34694317_293184842_6605_4452_8_0";dur=1

RESPONSE VALUES {"OrderCode":5590432806572607,"ErrorCode":0,"ErrorText":null,"TimeStamp":"2023-04-13T16:38:10.4328065+03:00","CorrelationId":null,"EventId":0,"Success":true}

Where the error occurs is inside the vivawallet interface during a request originating from the viva payment form. Its content is as follows:

REQUEST HEADERS POST /web2/checkout/v2/chargetokens HTTP/2 Host: demo.vivapayments.com User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0 Accept: application/json, text/plain, / Accept-Language: en-US,el-GR;q=0.8,el;q=0.5,en;q=0.3 Accept-Encoding: gzip, deflate, br Content-Type: application/json;charset=utf-8 Content-Length: 327 Origin: https://demo.vivapayments.com DNT: 1 Connection: keep-alive Referer: https://demo.vivapayments.com/web2?ref=8544010509772606 Cookie: _abck=6CABE39E4D2621B9D62D7B8DCAA8CC28~0~YAAQ9hdlX5PluXGHAQAADRDGegkOogG784d+tRGohUDKgN+KwfpEhHdR5aqW2f87C4RLrzeQmA7uVTB0x80UeruH/bmeCX/t/CYjybhsH4L3iaEXQiPIHoNCtTE8oIQQpGhu+cCdYiXVo3c9/o+8Xrhu+8UDLR3oEn1HOZQxM+r4T2GNeheauZlGutFvMPMCMtwM/luaHeQLm8EuPDQmw7EFxSZ4zqAHIx9YLXDPIdU2ZN1KjdTIyEdD3kauwq4h3AZ2whzIj14N3v7o1Psh8sXFW6QCkt4gKW6cYunzx8+5WuDQc5ocozB7R3r1x5mirk8q+7d3USshqhhAt8ddt2Kvl24qSxojFaynUnjvUn8ppFncobFreQNbsXszED2MkpNlC4DBFhG7X++3L7elSigGddks3ALnWZlwZOxx8A==~-1~||-1||~-1; ak_bmsc=71BA45A5CC151767D8981B223D941493~000000000000000000000000000000~YAAQ9hdlX/3kuXGHAQAAkg7GehOlV3c36ASiHWq3v2BlSoxIIwMxf9Le2tlZ2BWwq9K0eTBzDo8zjRsHBRPxxgd7V6o3QLwn5/IrdQQrAQ0HGNIS3Lmw3ehVMS08OLZLknjslGal93NMhvaXbjhf8yq6rllaQstz3AeMBUmXanh27SnW0QawwLk9Si4GsnWYYer4cnico++bzyWAhBqN9egwyKZyp5oUk4NAA88bHIiw5x/O5KOcmA9i7HMNnqJS9mXAP9E+DjuHpKSw5wxLdffjalwztRiaKzV0c8cc4Fb795aWU6JDqOxmhDbhPEfyitHYfoj66N9pGYTK4RaoOP8I4SYRJxk3FvU/2EhljHuUHV/gS+4MukycKBZv6jQUAjpDHgd6nO3OggBkwyRc+YJxnnV25AFadxxAfXcFwmLSvS55PDk=; bm_sz=1F0D257A4A9F9C232B505322E1C1B875~YAAQ9hdlX9TiuXGHAQAAKAjGehPHdJJKpdriG5MOlSPXgwnYY2HZ1iAP0bHUeh2LpzirCgz6xNkBpcBZJ+9cLisvb2SeUGOdutv04nAIFH2YyiYP7Lz8n3WaLTDq9RJZION0qakc1cuCkQ1Kb64f9WcnhSgepCz60zEjYFaN5RNRrMrKAy+LlbIWHVRT5UUhWnAhYGHUpxYcQ1SZw20FyE6FCpFLRgEC0OKS82Us3XKrkD8G0X3mLHy3t8PupjBFIl5uYFiX9kSFBg+TqVZhPq/d14ENpKKT/ouJt+Zn+OLJ7mIvciOAR20=~4343353~4273989; bm_mi=BFEA50B78860200D678301CEFAE1BD2F~YAAQ9hdlX+3iuXGHAQAAkwjGehNsNZb9+7vT+drpx67+tQC1sdKMWwtOanrLZH1lZA6dQL/0SPoUEEomspAliVt5GhQXLPA6fTnHoPBzfON++x/SM/93SVUtEzmi7oa/IqqPrasIG662D0cNMLp7zaS/dFT/coFFDyKQjcu9gOSQ/ji2sB5btT2DvnctBbPXWf8FAwmGFa3tamV9fMa7As60AFwdIrgbupFB2SucMZFx4QkP1aO4xVCPWkfN46089E10fI2NRZ4qrd1+ALitC3beiTrQlwbNGrHKEnFxQnryt+MQkB9AeSbXVylAHiMRtaf+F+dr~1; bm_sv=72EF199C2D7A438DAF6018C8D9C2F4C9~YAAQ9hdlX8Fev3GHAQAA7mfZehMxxdMs8bWPdSFglqV2pJ6nILTRLVebba+SBsnVls7F2M22hnL/5Zh7kj8RtE2ABQZNAaB5CJHJKwkjS0MrOrePey6/TWZOFvo3kcJgeAqJ7Gn9/vBPZI24A8yYayRBYS3GwUtdBxb3ynrmxYMXDNQjm5Ro0SC/HjNa/71VPoWrr43k+wsPSG/b05ruVzoRr8WKFaypPhM0tMqr4hhq/J70OxlrTz+ETtF4mmQektJrS5XuPg==~1; _dd_s=rum=1&id=29d92474-ea59-4cf1-8302-592f89ee1889&created=1681393245558&expire=1681394203532 Sec-Fetch-Dest: empty Sec-Fetch-Mode: cors Sec-Fetch-Site: same-origin TE: trailers

REQUEST VALUES {"orderCode":"8544010509772606","amount":4464,"currencyCode":"978","cvc":"456","number":"4147463011110133","holderName":"My Name","expirationMonth":"12","expirationYear":"24","installments":0,"customer":{"email":" @.***","fullName":"My Name"},"rememberCard":false,"friendlyName":"","maskedNumber":"414746XXXXXX0133"}

RESPONSE HEADERS HTTP/2 412 Precondition Failed content-type: application/json; charset=utf-8 x-viva-eventid: 1 x-viva-correlationid: 23-103-13128A0C content-length: 70 date: Thu, 13 Apr 2023 13:41:43 GMT server-timing: cdn-cache; desc=MISS server-timing: edge; dur=17 server-timing: origin; dur=27 strict-transport-security: max-age=31536000 ; includeSubDomains server-timing: ak_p; desc="467053_1600460790_234641882_4456_3412_69_0";dur=1 X-Firefox-Spdy: h2

RESPONSE VALUES {"status":412,"message":"Unable to resolve 3d provider","eventId":"1"}

On Thu, Apr 13, 2023 at 2:40 PM VivaWalletCustomerSupport < @.***> wrote:

Hello @Mminas https://github.com/Mminas,

Thank you for your prompt response. Further to our technical checks, we did not experience any issues with the test cards. Could you please share the request you used (full code) to investigate the issue?

Kind regards, Viva Wallet E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2365#issuecomment-1506818591, or unsubscribe https://github.com/notifications/unsubscribe-auth/AMA3AVQJUOTT6SVA2HUVGXDXA7QZFANCNFSM6AAAAAAWZ5LTRM . You are receiving this because you were mentioned.Message ID: @.***>

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you for your answer. We are investigating this matter, I will inform you as soon as we have any update.

Kind regards, Viva Wallet E-commerce Support Team

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you for waiting. Can you please create an order code and share it with us? On the "paymentTimeout" parameter please use the value 65535 so the payment order never expires. Thank you in advance.

Kind regards, Viva Wallet E-commerce Support Team

[Mminas]

I have created an order code without a timeout:

The order code is 7355274556872602

The link to the viva payment form is https://demo.vivapayments.com/web2?ref=7355274556872602

I tried completing the transaction with the 4147 4630 1111 0133 Visa test card and I still get the same error. Thank you for your efforts so far. I am looking forward to your reply.

On Mon, Apr 17, 2023 at 12:25 PM VivaWalletCustomerSupport < @.***> wrote:

Hello @Mminas https://github.com/Mminas,

Thank you for waiting. Can you please create an order code and share it with us? On the "paymentTimeout" parameter please use the value 65535 so the payment order never expires. Thank you in advance.

Kind regards, Viva Wallet E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2365#issuecomment-1511003748, or unsubscribe https://github.com/notifications/unsubscribe-auth/AMA3AVXK42B7IETAL2C5HVLXBUECLANCNFSM6AAAAAAWZ5LTRM . You are receiving this because you were mentioned.Message ID: @.***>

[VivaWalletCustomerSupport]

Helo @Mminas,

Thank you for the additional information. We are currently investigating the issue. We will let you know as soon as we have any updates.

Kind regards, Viva Wallet E-commerce Support Team

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you for waiting. Can you please try to complete a transaction with one of our test cards? Thank you in advance.

Kind regards, Viva Wallet E-commerce Support Team

[Mminas]

I tried a new transaction and it was completed successfully.

The issue seems to be resolved.

Thank you for all your trouble.

Is there something I did wrong in my implementation that caused this trouble? Was something wrong with my test account?

Any input is appreciated.

Thank you again for your help and your immediate responses.

On Wed, Apr 19, 2023 at 1:10 PM VivaWalletCustomerSupport < @.***> wrote:

Hello @Mminas https://github.com/Mminas,

Thank you for waiting. Can you please try to complete a transaction with one of our test cards? Thank you in advance.

Kind regards, Viva Wallet E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2365#issuecomment-1514475844, or unsubscribe https://github.com/notifications/unsubscribe-auth/AMA3AVTMBUY7XXWWFEMTM53XB62ZTANCNFSM6AAAAAAWZ5LTRM . You are receiving this because you were mentioned.Message ID: @.***>

[VivaWalletCustomerSupport]

Hello @Mminas,

Thank you for the feedback. We identified a technical issue in your demo account which affected the 3DS functionality in your demo account. This issue has already been resolved.

Kind regards, Viva Wallet E-commerce Support Team

[Mminas]

Thank you again for your assistance in addressing this issue.

Best Regards, Minas

On Thu, Apr 20, 2023 at 11:57 AM VivaWalletCustomerSupport < @.***> wrote:

Hello @Mminas https://github.com/Mminas,

Thank you for the feedback. We identified a technical issue in your demo account which affected the 3DS functionality in your demo account. This issue has already been resolved.

Kind regards, Viva Wallet E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2365#issuecomment-1515969570, or unsubscribe https://github.com/notifications/unsubscribe-auth/AMA3AVUWMQIYOKGKUBIEXTTXCD3A5ANCNFSM6AAAAAAWZ5LTRM . You are receiving this because you were mentioned.Message ID: @.***>

[VivaWalletCustomerSupport]

Hello @Mminas,

This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards, Viva Wallet E-commerce Support Team