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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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Error on WooCommerce checkout #2470

Closed crontos closed 1 year ago

crontos commented 1 year ago

Hello, At checkout it shows the following error: checkout

Viva Wallet: The source code is not set. Review the documentation and complete the Viva Wallet gateway settings.

Until recently we were accepting payments normally

What exactly do we need to fill in and where? Thanks.

VivaWalletCustomerSupport commented 1 year ago

Hello @crontos,

Thank you for your message. Could you please share the latest Logs from the plugin and the URL of the website?

Kind regards, Viva Wallet E-commerce Support Team

crontos commented 1 year ago

Καλημέρα σας, Στα logs δεν μας εμφανίζει κάτι που να αφορά το plugin της VIVA, Κατάσταση-WooCommerce-‹-Bizouvio-—-WordPress

Το plugin δούλευε κανονικά μέχρι προχθές, μήπως παίζει ρόλο το update που έγινε στο WordPress στην 6.4;

Το site είναι το https://bizouvio.gr/

VivaWalletCustomerSupport commented 1 year ago

Hello @crontos,

Thank you for your prompt message. What is the version of your plugin? Please make sure you have the latest one installed. If issue persists after updating, new logs should be generated.

Kind regards, Viva Wallet E-commerce Support Team

crontos commented 1 year ago

The version is 1.4.10

What should we do exactly?

VivaWalletCustomerSupport commented 1 year ago

Hello @crontos,

Thank you for your swift response. After clicking on save changes on the plugin settings new logs will be generated. The logs should look like this: wc-vivawallet-native followed by the date.

Kind regards, Viva Wallet E-commerce Support Team

crontos commented 1 year ago

Seems to work, Did you take any action?

VivaWalletCustomerSupport commented 1 year ago

Hello @crontos,

Thank you for your message. No further action was taken on our part. it might be a problem with your website or hosting provider.

Kind regards, Viva Wallet E-commerce Support Team

VivaWalletCustomerSupport commented 1 year ago

Hello @crontos,

We just wanted to follow up on the reply we sent. We were simply wondering if you read our response.

In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.

However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!

Kind regards, Viva Wallet E-commerce Support Team

VivaWalletCustomerSupport commented 1 year ago

Hello @crontos,

This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards, Viva Wallet E-commerce Support Team