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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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Nem sempre funciona a comuninção de sucesso da transação #2531

Closed mariannacbm34 closed 1 month ago

mariannacbm34 commented 2 months ago

Já me aconteceu várias vezes as minhas encomendaas darem como não pagas, mas na verdade a transação foi bem sucedida e não muda o estado no woocomerce.

VivaWalletCustomerSupport commented 2 months ago

Hello @mariannacbm34,

Thank you for your message. Can you please provide more details about the transaction? We will also need the MID of your account. You can share it here via email at support@viva.com or via the Live Chat option (which can be found at the bottom-right of the Developer Portal and main Viva.com site, or in your Production Viva.com self-care account)

Kind regards, Viva E-commerce Support Team

VivaWalletCustomerSupport commented 1 month ago

Hello @mariannacbm34,

We just wanted to follow up on the reply we sent yesterday. We were simply wondering if you read our response.

In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.

However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!

Kind regards, Viva E-commerce Support Team

mariannacbm34 commented 1 month ago

I will send the email

On Tue, 16 Jul 2024, 09:33 VivaWalletCustomerSupport, < @.***> wrote:

Hello @mariannacbm34 https://github.com/mariannacbm34,

We just wanted to follow up on the reply we sent yesterday. We were simply wondering if you read our response.

In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.

However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!

Kind regards, Viva E-commerce Support Team

— Reply to this email directly, view it on GitHub https://github.com/VivaPayments/API/issues/2531#issuecomment-2230328375, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3BT4ZCKZKTTX6EEXGJLFODZMTLGXAVCNFSM6AAAAABKUOLWR2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMZQGMZDQMZXGU . You are receiving this because you were mentioned.Message ID: @.***>

VivaWalletCustomerSupport commented 1 month ago

Thank you @mariannacbm34,

This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards, Viva E-commerce Support Team