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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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Bad Request (400) - Authentication Authorization Amount Discrepancy #2534

Closed Troca82 closed 3 months ago

Troca82 commented 3 months ago

As of Friday, we are getting the following error when our discount plugin is enabled.

Transaction failed with Viva-CorrelationId: XX-XXX-XXXXXXXX General message: Bad Request (400) Specific message: PaymentsCardHolderAuthenticationFailedAuthenticationAuthorizationAmountDiscrepancy

To clarify, neither our discount plugin nor the Viva has changed.

We are getting the same issues on older known working development sites as well.

After testing on a copy from 1 month ago (not updated for over a month) it has the same issue.

All of a sudden discounts are causing a Authentication Authorization Amount Discrepancy error.

This hints that something has changed at the viva API side.

Can we please have some help and information what has changed.

VivaWalletCustomerSupport commented 3 months ago

Hello @Troca82,

Thank you for your message. We received your email as well. We are investigating your case and we will inform you as soon as we have an update.

Kind regards, Viva E-commerce Support Team

VivaWalletCustomerSupport commented 3 months ago

Hello @Troca82,

This ticket will close for now. We will inform you via email. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards, Viva E-commerce Support Team