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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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No payment method available #2538

Closed Laurentsos closed 2 months ago

Laurentsos commented 2 months ago

Hi, I configured the plugin, but I have this message "No payment method available" Thanks for your help

VivaWalletCustomerSupport commented 2 months ago

Hello @Laurentsos,

Thank you for your message. Can you name the plugin please? We will also need you to share a screenshot of the issue or the URL of your website to further investigate.

Kind regards, Viva E-commerce Support Team

VivaWalletCustomerSupport commented 2 months ago

Hello @Laurentsos,

We just wanted to follow up on the reply we sent yesterday. We were simply wondering if you read our response.

In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.

However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!

Kind regards, Viva E-commerce Support Team

Laurentsos commented 2 months ago

Hi, The plugin is "Viva Wallet Smart Checkout" for Wordpress https://cbd-sud.shop/ paiement

Thanks

VivaWalletCustomerSupport commented 2 months ago

Hello @Laurentsos,

As we can observe from the screenshot, the checkout page uses a block-based layout 'WooCommerce Blocks plugin'. The specific way of building the checkout page may create a conflict with our plugin, that is, the form sections that have been created. Please try to structure the checkout page in a different way and our payment method should appear. We would recommend switching to classic checkout or use a default theme that is not block-based.

Try to Log in to your WordPress admin dashboard. Navigate to Pages -> Checkout. Change the checkout page to the classic checkout. By making this adjustment, you should observe the successful display of our payment method.

Kind regards, Viva E-commerce Support Team

Laurentsos commented 2 months ago

I tried with "Twenty Twenty-Two", and the other default themes and it does the same. I don't understand how to change the payment page to classic payment

Laurentsos commented 2 months ago

OK, I found it, thanks for your help

VivaWalletCustomerSupport commented 2 months ago

Hello @Laurentsos,

This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards, Viva E-commerce Support Team