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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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Viva Wallet Smart Checkout Stops Before Card Issuer Further Verification #2539

Closed victor-sopot closed 2 weeks ago

victor-sopot commented 1 month ago

I am using the Viva Wallet Smart Checkout with WooCommerca on a Wordpress installation.

Everything has been done according the integration setup, within our viva wallet account.

When trying to checkout and pay, the screen remains with the attached screenshot.

please advise, thanks

Screenshot 2024-08-03 at 2 43 29 PM
victor-sopot commented 1 month ago

@VivaWalletCustomerSupport which credentials do you need?

victor-sopot commented 1 month ago

Screenshot 2024-08-06 at 10 51 37 AM

I am receiving a console error related to the centinelapi / cardinal commerce??

victor-sopot commented 3 weeks ago

hello, @VivaWalletCustomerSupport @VivaWalletSupport - still having this issue!

VivaWalletCustomerSupport commented 2 weeks ago

Hello @victor-sopot,

Thank you for your message and apologies for the late response. Is the issue ongoing? If so, please share the website URL and your Viva account MID.

You can send it here or to the following e-mail: support@viva.com Please add the GitHub ticket number on the subject of the e-mail.

Kind regards, Viva E-commerce Support Team

victor-sopot commented 2 weeks ago

Someone replied to me over email with case number CAS-02931715.

My MID is 9fe4c319-363c-492c-8698-e8ec1e243cef and the website is https://chillmode.shop

VivaWalletCustomerSupport commented 2 weeks ago

Hello @victor-sopot,

Since the communication is handled via email, this ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards, Viva E-commerce Support Team