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VivaPayments / API

Index of Viva Wallet open source projects on GitHub.
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Webhook notifications not received #2556

Open infinite-apps-alex opened 1 month ago

infinite-apps-alex commented 1 month ago

Hi there,

For payment code 8759829168506849 no webhook event has been received.

The configuration is created for this event "Transaction Payment Created".

Can you please check if the request is actually fired and what could potentially be the reason not to?

This happens sporadically. Most of the time webhooks work, but it happens that 1 in 15 fails.

Thank you.

VivaWalletCustomerSupport commented 1 month ago

Hello @infinite-apps-alex,

Thank you for your message and apologies for the late response. Please make sure your webhooks are public and the following IP addresses are whitelisted on your server. Kindly note that there may be a timeout error in test/demo environment. Rest assured production webhooks are operational.

Kind regards, Viva E-commerce Support Team

infinite-apps-alex commented 1 month ago

Hi there @VivaWalletCustomerSupport, we do not have any limitation on the IP addresses actually, so this should not be the issue.

The payment code I provided is also not a demo but the production one.

Can you please check for the specific payment code and send me the logs where I can see what has been sent and when?

This would help me with debugging.

Thank you.

infinite-apps-alex commented 1 month ago

@VivaWalletCustomerSupport It just happened again.

Can you please investigate?

The payment code is 7484391048583408

(Smart Checkout) Client ID nfan9x0i57j4jq2hq5kn8w6cw8033w1fcp3sbso8u90c5.apps.vivapayments.com

Thank you.