Some payments failure, problem with telephone filed, "canceled" status in woocommerce

VivaPayments / API

Index of Viva Wallet open source projects on GitHub.

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Some payments failure, problem with telephone filed, "canceled" status in woocommerce #864

Closed datarhan closed 5 years ago

datarhan commented 5 years ago

Hello,

I use woocommerce with your plugin. Some of a payments failure with the unknown issue. Also a lot of problems with telephone number (incorrect format or something else) - can I make this field not required? The other issue with payment status in woocommerce admin part, after successful payment the status is "canceled".

As I see in tickets my problems have a lot of your customers, but all the tickets not solved.

Best regards!

VivaWalletSupport commented 5 years ago

Hello, phone is required, for your other problem please provide the following 4 screenshots:

Plugin settings (mask the API Key). Viva Wallet payment source settings (include the browsers URL in the screenshot). Viva Wallet Websites/Apps page, include the browsers URL in the screenshot. API Access page (mask API Key, include the browsers URL in the screenshot).

datarhan commented 5 years ago

https://members.vivawallet.com/selfcare/en-gb/security/apiaccess Screenshot 2019-05-30 at 11 49 34

https://members.vivawallet.com/selfcare/en-gb/sources/paymentsources?sourceTypeId=ae0e2b35-df43-4729-bd6d-a89a86ce3640

https://www.leafboutique.eu/wp-admin/admin.php?page=wc-settings&tab=checkout&section=papaki_vivapayments_gateway

https://members.vivawallet.com/selfcare/en-gb/sources/paymentsources?sourceTypeId=ae0e2b35-df43-4729-bd6d-a89a86ce3640

VivaWalletSupport commented 5 years ago

You are using a 3rd party plugin, ask the developer for support or use the supported plugin and instructions from https://developer.vivawallet.com/e-commerce-plugins/woocommerce/

In case that solved the issue, please close this ticket.