When the customer opening a support ticket, the ticket will show the support agent all the information about the product, including the IP. This can be a "auto hide" section which support agent can view right within the ticket section to understand how properly support that product.
When the customer opening a support ticket, the ticket will show the support agent all the information about the product, including the IP. This can be a "auto hide" section which support agent can view right within the ticket section to understand how properly support that product.