search

WHMCS / developer-docs

Developer documentation portal content
71 stars 114 forks source link

[Feature] Escalation button within helpdesk #168

Closed redteampro closed 3 years ago

redteampro commented 4 years ago

HelpDesk system will have "Escalate" button, for both customer and support agent.

  1. Customer not happy with the service given, he can click "Escalate" and then special alert will be sent to selected managers.
  2. Support agent unable to solve the issue and need escalate to seniors, he can click "Escalate" and choose to who which group of seniors this escalations should go. Escalation groups will be pre-created by the helpdesk manager.
WHMCSMarcus commented 3 years ago

Hello,

Please direct any feature requests to our Requests site: https://requests.whmcs.com/