Some residents don't have smart phones or otherwise don't want to create an account to submit a report. Providing a lower-tech alternative can allow these folks to participate.
Potential solution
User taps "report" button from home page and/or initiates a direct text message to a predetermined number.
If the former, system asks for their mobile number and sends an authentication text.
System walks user through what info to submit step by step (basically a chat bot).
On submission, data is written to the database and flagged as unvalidated.
Assumptions
Allows user to submit a report without creating an account. These submissions would be flagged as unvalidated.
Requires fallback/failure alternative paths to accommodate user error/unfamiliar commands.
Requires plan for how to manage data not tied to an account (including potential paths for onboarding anonymous users to account creation).
Description
Some residents don't have smart phones or otherwise don't want to create an account to submit a report. Providing a lower-tech alternative can allow these folks to participate.
Potential solution
Assumptions