WPChill / download-monitor

A WordPress plugin which provides an intuitive UI for uploading and managing downloadable files (including support for multiple versions), inserting download links into posts & logging downloads.
http://wordpress.org/extend/plugins/download-monitor/
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issue with instagram and android #1236

Open mplusb opened 1 year ago

mplusb commented 1 year ago

Describe the bug When people access an URL using Instagram browser they click to download the file, it loads up to 100% and that's it, the file is never downloaded. The workaround is clicking on ¨Open with Chrome¨ but not everyone know about it and they simply think ¨there's an error, I can't download the file¨, so they abandon the website. You can see me replicating the issue here: https://www.dropbox.com/s/gcusr9pt0yk0fkn/download-links-not-working-on-instagram-browser-DLM-SVID_20230315_060447_1.mp4?dl=0

To Reproduce Steps to reproduce the behavior:

  1. add the download link through insta > open it >
  2. try to download
  3. See error
  4. seems to happen only on android - on iOS it opens the file

Extensions installed and activated:

Additional context Add any other context about the problem here.

mplusb commented 1 year ago

the workaround I found for the Instagram issue was ticking the box ¨Redirect to file¨.

TeoAlex commented 1 year ago

It seems like the Instagram Browser does not allow file download. 'Redirect to file' only works for files that can be opened in the browser like: .jpg, .csv, .pdf. etc. It does not work for files that require download like: .zip