Facing problems on my website..........need help

[pyang1123]

Hi guys,

I'm building my website using essential addons with elementor on the wordpress. It run slow and I find something timeout..... please see attachment . As a layman, I am incapable of solving the problems of the moment. I Need your help ASAP to fix my website.

Thanks A lot !!

Report link: https://gtmetrix.com/reports/increasecc.com/AsY6wKlj/

[sadmansakibnadvi]

Hello @pyang1123 ,

Greetings. Hope you are doing well.

Unfortunately it is happening because that particular file isn't found in your server. So it is requesting from the header file and that's why there is the delay. If you are using any caching plugin i would suggest you to deactivate the plugin and can you please try doing this following: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/iBccDw

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools as well. Check out this screenshot: https://d.pr/i/23N5eb

After that please check again from GTmetrics. Let me know how it goes. Thank you!

[pyang1123]

Hi @sadmansakibnadvi ,

Thanks for your reply. I follow these two steps and the issue still there. Any suggestion for me ?

The re-test report is below: https://gtmetrix.com/reports/increasecc.com/80FfofWP/

Thanks A lot !

[sadmansakibnadvi]

Hello there,

Can you please create a support ticket with temporary login access from here so that we can check from your end: https://wpdeveloper.com/support/new-ticket

Thank you.

[pyang1123]

Hi @sadmansakibnadvi ,

Please see whether the support ticket is available or not.

Thank you.

[pyang1123]

Hi @sadmansakibnadvi ,

The problem has been solved. Thanks for your support !