Can not Video Upload and Encoding on AVideo Site

[israfilalam22]

We are experiencing a critical issue on our AVideo site. Until recently, everything was running smoothly, but we have suddenly encountered problems with uploading and encoding videos. Below are the details of the issues we are facing:

We cannot upload or encode any video. The error log at /var/www/AVideo/AVideo-Encoder/videos/avideo.log shows the following error: encoder save deny. After attempting to upload a video, it does not appear in the sharing queue, and the upload process seems to fail without further information. For your reference, I have attached the avideo.log file and a screenshot of the encoder upload screen.

I would greatly appreciate your guidance on how to resolve these issues. If there are any specific steps I should follow or any additional information you need, please let me know.

[DanielnetoDotCom]

I can see from your logs your encoder is outdated, try to update it and try again please

https://github.com/WWBN/AVideo/wiki/How-to-Update-your-AVideo-Platform#updating

[israfilalam22]

@DanielnetoDotCom,

Thank you for the quick response. If I update the encoder, will our existing uploaded videos, user data, and encoder database be affected?

[DanielnetoDotCom]

No it will not

You also need to update the streamer and AVideo plugins

[israfilalam22]

@DanielnetoDotCom,

Okay, I will update you after the encoder and plugins update.

I have another question: How can I store uploaded videos in another location on the VM? I don't want the uploaded videos to be stored inside the project location.

Thanks.

[DanielnetoDotCom]

https://github.com/WWBN/AVideo/wiki/Storage-Options

https://github.com/WWBN/AVideo/wiki/Can-I-store-my-videos-in-another-location

[israfilalam22]

@DanielnetoDotCom

After updating the encoder and plugins, our site is running smoothly again. Appreciate your help!

Thanks!