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Library of surveys for deliberation experiments
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[Add] Listening Perception Survey #56

Open JamesPHoughton opened 2 years ago

JamesPHoughton commented 2 years ago

Survey Title

Survey Purpose

Reflects the behaviors of the actual listener

Survey Source

Lipetz, Liora, Avraham N. Kluger, and Graham D. Bodie. "Listening is listening is listening: Employees’ perception of listening as a holistic phenomenon." International Journal of Listening 34.2 (2020): 71-96.

Interpersonal listening research is marked by a wealth of conceptual definitions and measurement instruments, with a consensus about neither. Therefore, we sought to discover how laypeople, rather than theoreticians, construe listening, and to construct a scale that reflects these perceptions.

Used in

Itzchakov, Guy, Netta Weinstein, Nicole Legate, and Moty Amar. 2020. “Can High Quality Listening Predict Lower Speakers’ Prejudiced Attitudes?” Journal of Experimental Social Psychology 91 (November): 104022.

All measures were anchored on a 7-point Likert type scale (1 = ‘not at all’; 4 = ‘moderately’; 7 = ‘very much’) as described in the pilot study materials (see supplementary materials).

Listening perception (manipulation check). Speakers' listening perception was assessed on the 10-item Layperson-Based Listening Scale (α = 0.98; Lipetz et al., 2018). An example item is: “To which extent did you feel that your conversation partner showed interest in what you had to say?”

Survey Overview

Tasks

JamesPHoughton commented 3 months ago

"My partner was a good listener during our conversation" (Huang, Karen, Michael Yeomans, Alison Wood Brooks, Julia Minson, and Francesca Gino. 2017. “It Doesn’t Hurt to Ask: Question-Asking Increases Liking.” Journal of Personality and Social Psychology 113 (3): 430–52.)

whether people felt listened to by their partner (an additive index was formed of four items that asked the extent to which participants agreed they felt “listened to,” “heard,” “understood,” and “seen”) (Santoro, Erik, and David E. Broockman. 2022. “The Promise and Pitfalls of Cross-Partisan Conversations for Reducing Affective Polarization: Evidence from Randomized Experiments.” Science Advances 8 (25): eabn5515.)

“When listens to me, most of the time, s/he...”1. Tries hard to understand what I am saying2. Asks questions that show his/her understanding of my opinions3. Encourages me to clarify a problem4. Expresses interest in my stories5. Listens to me attentively6. Pays close attention to what I say7. Gives me time and space to talk8. Gives me his/her undivided attention9. Creates a positive atmosphere for me to talk10. Allows me to express myself fully(Kluger, Avraham N., and Osnat Bouskila-Yam. 2017. “Facilitating Listening Scale (FLS).” In The Sourcebook of Listening Research, 272–80. Hoboken, NJ, USA: John Wiley & Sons, Inc.) (Lipetz, Liora, Avraham N. Kluger, and Graham D. Bodie. 2020. “Listening Is Listening Is Listening: Employees’ Perception of Listening as a Holistic Phenomenon.” International Journal of Listening 34 (2): 71–96.)

Full listening behaviors scale: https://github.com/Watts-Lab/surveys/blob/main/surveys/constructiveListeningBehaviors/README.md | "participants answered one question about their impressions of the listener’s listening ability, “Do you think this person is an attentive listener?” (1=Strongly disagree; 5=Strongly agree)" (Ren, Zhiying, and Rebecca Schaumberg. 2023. “Disagreement Is a Short-Hand for Poor Listening: Why Speakers Evaluate Others’ Listening Quality Based on Whether Others Agree with Them.” https://doi.org/10.2139/ssrn.4394203.)

"Do you feel your counterpart(s) listened to your concerns?" (1 Not at all, 4 Moderately, and 7 Perfectly; includes an option NA) (Curhan, Jared R., Hillary Anger Elfenbein, and Heng Xu. 2006. “What Do People Value When They Negotiate? Mapping the Domain of Subjective Value in Negotiation.” Journal of Personality and Social Psychology 91 (3): 493–512.)