Helium Weather Station - Remote Onboarding Bug

[lnjenkins16]

There is a problem with onboarding Helium Weather Stations remotely.

I used the iOS application to on-board "Deep Spruce Pressure" and assigned it to the correct hex on the map (which it show) however it continually trying to send data through hotspots where it was remotely onboarded, 15 miles away over a ridge, not where it is deployed and asserted on the map. My thought it behind the scenes the iOS app used my phone's GPS location despite my purposefully choosing a location on the map for the lora area. The result is the station is offline several hours a day and poor rssi signal of over -100. Please fix on the backend how deployed stations are picking Helium hotspots in the code to be based on explorer map location so this hotspot and others in the future are online consistently.

[NikosTsiligaridis]

Hello The stations do not select which hotspot they send data to nor does the backend. The station transmits packets and the first hotspot that receives it handles the communication. If it picks up hotspots that are far from the deployment site it is because the ones that are nearby are probably offline or not responding.

[lnjenkins16]

There are dozens of online Helium hotspots in close proximity to Deep Spruce Pressure so it doesn’t make sense why this stations uptime is so poor in this case. Please look into the Helium connectivity and address.Thanks,Lukas JenkinsCell (484) @. Dec 4, 2023, at 16:48, Nikos Tsiligaridis @.> wrote: Hello The stations do not select which hotspot they send data to nor does the backend. The station transmits packets and the first hotspot that receives it handles the communication. If it picks up hotspots that are far from the deployment site it is because the ones that are nearby are probably offline or not responding.

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[gkoumanos]

I cannot really tell much about the strength of the hotspots around you but there are none in your cell and your signal reception is reported very low (-108 to -127 RSSI)