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WebEngage / webengage-flutter

WebEngage Flutter Plugin
Apache License 2.0
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iOS Webengage crash issue [WEGConfig commitWithLuid:andCuid:] #33

Closed suriyaKalidoss21 closed 1 year ago

suriyaKalidoss21 commented 1 year ago

WebEngage is crashing on iOS getting few crashes but difficult to find the root cause.

Webengage version webengage_flutter: ^1.2.0

Screenshot 2023-05-04 at 5 05 43 PM

Attached logs for details : Crashed: WEGQueue (QOS: USER_INITIATED) 0 CoreFoundation 0x83830 CFGetTypeID + 148 1 CoreFoundation 0x27440 _flattenPlist + 72 2 CoreFoundation 0x27690 _flattenPlist + 664 3 CoreFoundation 0x27690 _flattenPlist + 664 4 CoreFoundation 0x30104 CFBinaryPlistWriteOrPresize + 260 5 CoreFoundation 0x7dfd4 CFPropertyListWrite + 204 6 CoreFoundation 0x92d8c CFPropertyListCreateData + 144 7 Foundation 0x51538 +[NSPropertyListSerialization dataWithPropertyList:format:options:error:] + 52 8 WebEngage 0x5d454 -[WEGConfig commitWithLuid:andCuid:] + 144 9 WebEngage 0x7db44 -[WEGEvent performHooks] + 4284 10 WebEngage 0x7be74 -[WEGEvent convertToReportableMapIfReportable] + 4608 11 WebEngage 0xe8d0 -[WEGSyncAction main] + 180 12 Foundation 0x7a6f0 NSOPERATION_IS_INVOKING_MAIN + 16 13 Foundation 0x3bd0c -[NSOperation start] + 708 14 Foundation 0x3ba40 NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION + 16 15 Foundation 0x41104 NSOQSchedule_f + 172 16 libdispatch.dylib 0x24b4 _dispatch_call_block_and_release + 32 17 libdispatch.dylib 0x3fdc _dispatch_client_callout + 20 18 libdispatch.dylib 0x746c _dispatch_continuation_pop + 504 19 libdispatch.dylib 0x6ad4 _dispatch_async_redirect_invoke + 584 20 libdispatch.dylib 0x15a6c _dispatch_root_queue_drain + 396 21 libdispatch.dylib 0x16284 _dispatch_worker_thread2 + 164 22 libsystem_pthread.dylib 0xdbc _pthread_wqthread + 228 23 libsystem_pthread.dylib 0xb98 start_wqthread + 8

Full log: logs.txt

let me know any other details needed

MilindWebEngage commented 1 year ago

@suriyaKalidoss21 Could you please provide me with the SDK VERSION for your app? To find the SDK VERSION, please go to the WebEngage dashboard, then to users, select any iOS user, go to the event tab, and open any event (such as Session Started). The SDK VERSION can be found there.

Please raise a ticket at support@webengage.com for the same and share all the details.

suriyaKalidoss21 commented 1 year ago

SDK VERSION: 60200 @MilindWebEngage

suriyaKalidoss21 commented 1 year ago

resolved in plugin update