main takeaways: 1) Culturally competent staff play a central role in drivers’ experiences of support in dispute arbitration and their views of being reinstated. 2) A positive outcome of representation led to positive attitudes towards policy as a corrective.
DRC:
https://github.com/BITS-Research/DRC/issues/15
To do: https://github.com/BITS-Research/DRC/issues/17
Points from meeting debrief:
Abstract swap:
TNC data readings:
GP paper: