1420C0CF:SSL routines:ssl_write_internal:protocol is shutdown error

[robtesch]

Hi all,

This is very likely to be NOT a bug with this package, but rather some issue with my own setup or the setup of the imap server of our client, but I was wondering if anyone has come accross this before and could provide any suggestions on which way to go?

I've tried a bit of basic googling but nothing seems to make much sense to me.

ErrorException {#4936
  #message: """
    fwrite(): SSL operation failed with code 1. OpenSSL Error messages:\n
    error:1420C0CF:SSL routines:ssl_write_internal:protocol is shutdown
    """
  #code: 0
  #file: "/home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php"
  #line: 307
  #severity: E_WARNING
  trace: {
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php:307 { …}
    Illuminate\Foundation\Bootstrap\HandleExceptions->handleError() {}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php:307 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php:322 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php:979 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Query/Query.php:187 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/webklex/php-imap/src/Query/Query.php:339 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/app/Services/ImapService.php:276 {
      App\Services\ImapService->getMessages(Folder $folder, array $dateRange, Client $client): array^
      ›                       ->limit($limit, $page)
      ›                       ->get();
      › dump_if_can(['message_page' => $messagePage], $dumpMode);
    }
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/app/Services/ImapService.php:112 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/app/Jobs/IngestAgent.php:98 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/Util.php:40 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:93 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:37 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/Container.php:610 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php:128 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:128 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php:132 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Foundation/Bus/Dispatchable.php:67 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/app/Console/Commands/App/ForceIngestCompanyAgents.php:54 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/Util.php:40 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:93 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:37 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Container/Container.php:610 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Console/Command.php:136 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/symfony/console/Command/Command.php:256 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Console/Command.php:121 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/symfony/console/Application.php:971 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/symfony/console/Application.php:290 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/symfony/console/Application.php:166 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Console/Application.php:92 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php:129 { …}
    /home/forge/my-cool-laravel-app.com/releases/20210316094131/artisan:37 { …}
  }
}

The relevant call from ImapService is like this:

$messagePage = $folder->query(config('imap.null_charset') ? null : 'UTF-8')
                                          ->whereSince($dateRange['start'])
                                          ->whereBefore($dateRange['end'])
                                          ->setFetchFlags(false)
                                          ->setFetchBody(false)
                                          ->leaveUnread()
                                          ->limit($limit, $page)
                                          ->get();

[Webklex]

Hi @robtesch , sorry for the late response. Do you have access to the "mail server" logs?

Best regards,

[robtesch]

Unfortunately not. I have recently changed our whole IMAP setup to use "overview" method instead of complex queries like above, and so far things seem to be a bit better. I will let you know if this issue resurfaces.

[Webklex]

Wait, so this isn't a "startup" error, but rather an error which occurs "randomly"? That's odd...

[robtesch]

Well, we have a lot of customers, and only a small percentage of those use IMAP as their email provider, and only a small percentage of those were facing this issue. The main one who we noticed this issue with is no longer a customer (because we simply could not connect to their server anymore... We used to be able to), so we are not entirely sure if the issue remains or not.

[robtesch]

But, to be clear, I wouldn't consider it a "startup" issue, since we were able to successfully do $client->connect() first without any errors.

[Webklex]

I'm sorry I don't have a definit answer.. But could it be a general connection issue (routing between the servers) or a rate limit of some sort which simply "kills" the connection?

Have a great weekend,

[robtesch]

I will report back if I have anything new. Thanks for taking the time to look at this.

On Sat, 19 Jun 2021, 16:38 Webklex, @.***> wrote:

I'm sorry I don't have a definit answer.. But could it be a general connection issue (routing between the servers) or a rate limit of some sort which simply "kills" the connection?

Have a great weekend,

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Webklex/laravel-imap/issues/397#issuecomment-864421859, or unsubscribe https://github.com/notifications/unsubscribe-auth/AHH7VGJ4QHDOOLBIBHCI2NTTTS2YXANCNFSM4ZIL3YUA .

[Webklex]

Hi @robtesch , I'm closing this issue as of now. Please head over to webklex/php-imap and create a new issue if the problem persists.

Best regards,