Open ghost opened 9 months ago
Hello,
If it is the first launch, please wait at least 2 minutes before closing it, depending on how many distros you have, it may take time.
If the issue persist, please help us filling this survey: https://www.surveymonkey.com/r/WTKK629
Also, if you can when experiencing the behavior. Please go to the folder "%LOCALAPPDATA%\Packages\WhitewaterFoundry.Raft-WSL_r1wwvvmhjq692\LocalState\logs" open the file commands-logCURRENTDATE and copy its content here. Check if you have any private information and change or delete it (like your distro names, just in case)
We are trying to find the cause.
Thank you for your help.
PS After closing the app and submitting the logs I reopened the app and now it's working!
Hi Team,
Please find the last 3 logs. I’m waiting more than 10 minutes with no luck. Survey is filled.
All my best, Philippe
[eexplore-signature] Philippe Odent / General Manager eExplore Formation Mobile : 06.66.23.23.84 @.**@.> 145 Boulevard de Valmy 59650 Villeneuve d'Ascq https://eexplore.frhttps://eexplore.fr/ [fb]https://www.facebook.com/eExplore[tw]https://twitter.com/eexploreLille [go] https://plus.google.com/108973414773137701665 [yo] https://www.youtube.com/channel/UC4LXye0CDIMZnfAGCxmHs-A [li] https://www.linkedin.com/company/eexplore [sk] https://products.office.com/fr-FR/skype-for-business Ce message peut contenir des informations confidentielles ou privilégiées et est destiné uniquement à l'usage du destinataire prévu. Toute publication, diffusion, distribution ou copie se fondant sur les informations présentes est interdite. Nos courriels ne sont pas sécurisés et ne peuvent pas être exempts d’erreurs, car ils peuvent être interceptés, modifiés ou contenir des virus ajoutés à notre insu. Toute personne qui communique avec nous par e-mail est réputée avoir accepté ces risques. Notre entreprise n'est pas responsable des erreurs ou omissions dans ce message et décline toute responsabilité pour tout dommage découlant de l'utilisation de ce message. Les opinions ou déclarations contenues dans ce message et les pièces attachées sont celles de l'auteur et ne représentent pas nécessairement celles de l'entreprise
De : Carlos Rafael Ramirez @.> Envoyé : mardi 12 décembre 2023 01:19 À : WhitewaterFoundry/Raft-WSL-Feedback @.> Cc : Philippe Odent @.>; Author @.> Objet : Re: [WhitewaterFoundry/Raft-WSL-Feedback] Stuck on Getting Distros... (Issue #38)
Hello,
If it is the first launch, please wait at least 2 minutes before closing it, depending on how many distros you have, it may take time.
If the issue persist, please help us filling this survey: https://www.surveymonkey.com/r/WTKK629
Also, if you can when experiencing the behavior. Please go to the folder "%LOCALAPPDATA%\Packages\WhitewaterFoundry.Raft-WSL_r1wwvvmhjq692\LocalState\logs" open the file commands-logCURRENTDATE and copy its content here. Check if you have any private information and change or delete it (like your distro names, just in case)
We are trying to find the cause.
Thank you for your help.
— Reply to this email directly, view it on GitHubhttps://github.com/WhitewaterFoundry/Raft-WSL-Feedback/issues/38#issuecomment-1851103754, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AJLGH5PH3UDFANEDJOMQKATYI6PHPAVCNFSM6AAAAABAPHGCB6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNJRGEYDGNZVGQ. You are receiving this because you authored the thread.Message ID: @.**@.>>
2023-12-10 19:39:26.024 +01:00 [INF] [STARTED] (23620) wsl --help
2023-12-10 19:39:26.082 +01:00 [INF] [ENDED] (23620) wsl --help (-1): Copyright (c) Microsoft Corporation. Tous droits réservés. \n Pour plus d’informations sur la confidentialité de ce produit, visitez https://aka.ms/privacy. \n \n Utilisation : wsl.exe [Argument] [Options...] [Ligne de commande] \n \n Arguments pour l’exécution des fichiers binaires Linux : \n \n Si aucune ligne de commande n’est fournie, wsl.exe lance l’interpréteur de commandes par défaut. \n \n --exec, -e
2023-12-11 05:41:30.324 +01:00 [INF] [STARTED] (24768) wsl --help
2023-12-11 05:41:30.390 +01:00 [INF] [ENDED] (24768) wsl --help (-1): Copyright (c) Microsoft Corporation. Tous droits réservés. \n Pour plus d’informations sur la confidentialité de ce produit, visitez https://aka.ms/privacy. \n \n Utilisation : wsl.exe [Argument] [Options...] [Ligne de commande] \n \n Arguments pour l’exécution des fichiers binaires Linux : \n \n Si aucune ligne de commande n’est fournie, wsl.exe lance l’interpréteur de commandes par défaut. \n \n --exec, -e
2023-12-12 06:22:43.736 +01:00 [INF] [STARTED] (3176) wsl --help
2023-12-12 06:22:43.800 +01:00 [INF] [ENDED] (3176) wsl --help (-1): Copyright (c) Microsoft Corporation. Tous droits réservés. \n Pour plus d’informations sur la confidentialité de ce produit, visitez https://aka.ms/privacy. \n \n Utilisation : wsl.exe [Argument] [Options...] [Ligne de commande] \n \n Arguments pour l’exécution des fichiers binaires Linux : \n \n Si aucune ligne de commande n’est fournie, wsl.exe lance l’interpréteur de commandes par défaut. \n \n --exec, -e
I had the same problem. downloaded from store and it is stuck on getting distros and spinning.
Here is the log file.
also, while it was trying to load the distros, I tried typing wsl at a command prompt it just hangs. So I closed raft, and now I can type wsl on the command line and get into my distro.
So while RAFT is running, I basically can't type wsl on a command line and get anything. If I close RAFT, wsl starts working again.
It now works. What I did this time was type WSL first on the command line so I was connected to a distribution. Then I started RAFT and it worked.
here is the updated file after the successful start: commands-log20240114.txt
Hello @skirsch ,
Thank you for your contribution. Could you please fill this survey? https://www.surveymonkey.com/r/WTKK629 it will help us to narrow the issue.
Regards, Carlos
I just submitted the survey form
I downloaded to a second Windows 11 machine. EXACT Same thing happened... continually spinning on getting Distros. Killed it.
Restarted it and voila, like magic all the distros are listed.
Also, the new download says Subscription is trial , but I thought I paid for it on my other machine, but I could be wrong. What is it tied to?
It is tied to your Microsoft account. It shiuld work on another machine without issues. Try restarting it and your pc. Windows sometimes takes time to obtain all the licenses associated with an account in a new installation.
I have been unable to get Raft WSL working on this computer at all since installing from the Microsoft Store. Stopping and restarting doesn't help. I have already filled out and submitted the survey but haven't received any kind of acknowledgement or feedback. I am adding the latest log file here for reference. commands-log20240305.txt
Hello @rclilly ,
We have been reading and analyzing all the data you sent. For now, we have received seven survey submissions. And sadly, they don't have a clear pattern. The vast majority look like corporate installations, suggesting that Raft got stuck due to some enterprise policy blocking, such as store access. But one of the answers lists Windows Home, so this theory doesn't make sense.
Of course, the real problem is that we cannot reproduce the error and must prepare special versions for you to test. This is what we are doing. The good thing is that everyone with the problem has the same log entries, and we can triangulate where the stuck is happening.
Thank you for your patience,
Hello,
The ones that filled the survey and put their Microsoft Account email should receive today a new Raft version (24.3.0) with a change where we suspect the behavior is happening. Please check if the problem is gone.
Best Regards, Carlos
Hello,
The ones that filled the survey and put their Microsoft Account email should receive today a new Raft version (24.3.0) with a change where we suspect the behavior is happening. Please check if the problem is gone.
Best Regards, Carlos
Can you provide a download link? I have the same problem.
No I cannot, this application is only distributed for now, only, via the Store.
Please, fill the survey at the top of this issue and put your Microsoft account email. Then you'll be added to a list that enables Microsoft Store to give you the special version mentioned above.
Thank you
@wgetnz All the emails received in recent survey answers were added to the list. You will soon receive the updated version.
@wgetnz All the emails received in recent survey answers were added to the list. You will soon receive the updated version.
Hello, I updated the latest update, but the error still exists. If it is convenient for you, I can provide a remote environment for you to debug.
@wgetnz this would be amazing and very helpful. Please write me to contact@whitewaterfoundry.com to coordinate.
Hello,
There is a new version, that we expect solve the stuck problem: Raft version (24.4.1)
Regards
Hello,
We released the public version 24.4.5 and expect it to solve the problem. Please test it. We need the feedback because we still cannot reproduce the error.
@wgetnz @rclilly @skirsch
Regards, Carlos
@crramirez I installed the latest version from the Microsoft Store and it immediately opened and shows both installed and available distros. It looks like you solved the issue!
Thanks God! I wanna cry!, finally this nightmare is ending! Please if more of you can test and confirm.
Thanks a lot to this community that helped to triangulate the issue.
I installed the latest version from the Microsoft Store. Still stuck on Getting distros.
Hi, Just launched RAFT WSL on Microsoft Store and started it on W11 23H2. Application hangs with "Getting Distros..."
What I've done:
Any help would be greatly appreciated
Philippe