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WideChat / Rocket.Chat

Have your own Slack like online chat, built with Meteor.
https://rocket.chat/
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configurable error handler in DialogFlow CX app #876

Open chadgoss opened 2 years ago

chadgoss commented 2 years ago

Upon DF errors, we would like trigger a DF event instead of hard coded default escalation behavior.

In that way we can control the error workflow from Dialogflow. We would like to minimize logic being managed from within Rocketchat so that the CX.agent is fully in charge.

chadgoss commented 2 years ago

Describe all the different error cases are, and how we handle each.