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[Bug] wikipakks page tree inaccessible error #19

Open tojiwdwt opened 6 months ago

tojiwdwt commented 6 months ago

Is there an existing issue for this?

Current Behavior

After migration a few of the main pages became corrupt and were labeled "inaccessible page" I tried republishing in SharePoint but no luck.

inaccessible page

Expected Behavior

The title of the page should be correctly labeled, the majority of the pages do work as expected but a few are getting this issue. Please let us know if there is a way to manually fix this in SharePoint.

WikiTraccs Version

1.10.12

Confluence Version

Confluence 7 (up to 7.17)

Confluence Data Center?

Relevant log output or page storage format

No response

Anything else?

No response

heinrich-ulbricht commented 6 months ago

@tojiwdwt Hi, thanks for reporting this. Inaccessible page can mean one of the following:

  1. the page does not exist - either it has not been migrated yet, or it has been deleted
  2. the currently logged in user account does not have access permissions for this page

Could you please check the Site Pages library for a page with ID 1087 and send me a screenshot? You might have to make the columns ID, Confluence: Id, and Confluence: Parent Id columns visible first.

Here's a sample how this will look (the page ID here is 200, it has to be 1087 in your case):

image

If the page is there, the tree should pick it up and we have to look for reasons why it doesn't. If the page is NOT there, please try to check if this is permission-related, or deletion-related. The behavior would be expected in those cases as the page takes part in a page hierarchy, but is not accessible anymore, for one of the two reasons. We can go on from there.

Thank you.

tojiwdwt commented 6 months ago

Hi Heinrich,

Attached is the screenshot. The tree doesn't pick it up, I need to search for the page by name and it shows up, but now in the expected location of the page tree.

On Fri, Jan 5, 2024 at 7:12 AM Heinrich Ulbricht @.***> wrote:

@tojiwdwt https://github.com/tojiwdwt Hi, thanks for reporting this. Inaccessible page can mean one of the following:

  1. the page does not exist - either it has not been migrated yet, or it has been deleted
  2. the currently logged in user account does not have access permissions for this page

Could you please check the Site Pages library for a page with ID 1087 and send me a screenshot? You might have to make the columns ID, Confluence: Id, and Confluence: Parent Id columns visible first.

Here's a sample how this will look (the page ID here is 200):

image.png (view on web) https://github.com/WikiTransformationProject/wikitraccs-wikipakk-releases/assets/3469970/020e10e5-88c5-4073-bbc3-8a32b5f08fe4

If the page is there, the tree should pick it up and we have to look for reasons why it doesn't. If the page is NOT there, please try to check if this is permission-related, or deletion-related. The behavior would be expected in those cases as the page takes part in a page hierarchy, but is not accessible anymore, for one of the two reasons. We can go on from there.

Thank you.

— Reply to this email directly, view it on GitHub https://github.com/WikiTransformationProject/wikitraccs-wikipakk-releases/issues/19#issuecomment-1878829071, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFDWJMXD2E57IJPZB627FL3YNAJ7NAVCNFSM6AAAAABBORS5MKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZYHAZDSMBXGE . You are receiving this because you were mentioned.Message ID: <WikiTransformationProject/wikitraccs-wikipakk-releases/issues/19/1878829071 @github.com>

heinrich-ulbricht commented 6 months ago

@tojiwdwt Seems like the image didn't make it to GitHub. Could you please send this via email to support @ wikitransformationproject.com? Thanks.

tojiwdwt commented 5 months ago

Hi Heinrich,

I emailed the image per your request. Please let me know if you received it.

Thank you, Wes

On Sat, Jan 6, 2024 at 2:04 PM Heinrich Ulbricht @.***> wrote:

@tojiwdwt https://github.com/tojiwdwt Seems like the image didn't make it to GitHub. Could you please send this via email to support @ wikitransformationproject.com? Thanks.

— Reply to this email directly, view it on GitHub https://github.com/WikiTransformationProject/wikitraccs-wikipakk-releases/issues/19#issuecomment-1879843017, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFDWJMRAC7OS66IR4F5GYY3YNHC7ZAVCNFSM6AAAAABBORS5MKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZZHA2DGMBRG4 . You are receiving this because you were mentioned.Message ID: <WikiTransformationProject/wikitraccs-wikipakk-releases/issues/19/1879843017 @github.com>

heinrich-ulbricht commented 5 months ago

Update: troubleshooting session has been scheduled.

heinrich-ulbricht commented 5 months ago

I can reproduce the issue in a test environment. This will be fixed ASAP. Thank you for the opportunity to see it in action.

heinrich-ulbricht commented 5 months ago

@tojiwdwt An update has been submitted to App Source that should fix the issue. It's waiting for approval.

heinrich-ulbricht commented 5 months ago

@tojiwdwt The adjusted version is now available in App Source. Please update and report back if the issue has been resolved.

https://appsource.microsoft.com/de-de/product/office/WA200005439?tab=Overview

tojiwdwt commented 4 months ago

Hi Heinrich,

Sorry for the delayed response. We are testing it out now and will report back to you.

Thanks, Wes

On Tue, Jan 16, 2024 at 9:05 AM Heinrich Ulbricht @.***> wrote:

@tojiwdwt https://github.com/tojiwdwt The adjusted version is now available in App Source. Please update and report back if the issue has been resolved.

https://appsource.microsoft.com/de-de/product/office/WA200005439?tab=Overview

— Reply to this email directly, view it on GitHub https://github.com/WikiTransformationProject/wikitraccs-wikipakk-releases/issues/19#issuecomment-1894155726, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFDWJMUIRB2HVDXBTSOJYOLYO2XNNAVCNFSM6AAAAABBORS5MKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJUGE2TKNZSGY . You are receiving this because you were mentioned.Message ID: <WikiTransformationProject/wikitraccs-wikipakk-releases/issues/19/1894155726 @github.com>